ShopRite Reviews 

216
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about poor product quality, noting that items such as fresh produce, fruits, and vegetables were often rotten, moldy, damaged, or completely expired upon purchase. Shoppers also reported extremely rude, disrespectful, and unhelpful staff behavior across multiple store departments, making the overall in-store atmosphere very frustrating for everyone. Some reviewers were satisfied with efficient delivery services, smooth curbside pickups, and consistently finding the everyday groceries they needed. Customers also warmly praised specific employees who were exceptionally kind and welcoming during their store visits, as well as enjoying various delicious bakery products.

What people talk about most

Product

Reviewers highlight negative aspects of product, expressing widespread frustration with spoiled groceries and... See more

Staff

Consumers find staff experiences to be deeply divided, with deep frustration reported regarding rude... See more

Service

Clients share profound dissatisfaction on service, pointing out significant delays and missing items without... See more

Quality

People report negative experiences with quality, expressing widespread dissatisfaction regarding spoiled... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as people report both satisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I've already made my feelings known, but I feel compelled reiterate it at the risk of losing what few brain cells I have left. While shopping at Shoprite I again experienced having someone disrupt m... See more

Rated 1 out of 5 stars

Shoprite of hauppage dont shop there they hire kids who are "mgrs" and are so rude , I wanted just to exchange a bag of green beans they wouldn't allow it because it was a month over the 7 day rule ev... See more

Rated 1 out of 5 stars

I have reached out to the HR supervisor along with my client who I am working with in trying to assist him with obtaining employment. We have not received a return call, despite stopping by the Shopr... See more

Rated 1 out of 5 stars

Terrible delivery and customer service: Plainview branch. Its an utter shambles as my order was first delayed and then cancelled and then I received no updates after which some items arrived in poor... See more


Company details

  1. Supermarket
  2. also in
  3. Grocery Store

Information provided by various external sources

ShopRite Supermarkets is a retailers' cooperative of supermarkets with stores in six states: Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania.


Contact info

2.0

Poor

TrustScore 2 out of 5

216 reviews

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No history of asking for reviews

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2.0

All reviews

(216)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

I do not like the all self check out

I do not like the all self check out. It takes a long time to load your grocery on the belt and then bag them. The check out lines are long and I really feel bad for older customers . Who ever thought this was a good idea got it wrong. I was a long time customer and now I will be shopping at a grocery store with cashiers.

January 1, 2022
Unprompted review
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Rated 2 out of 5 stars

shoprite middletown nj they force you…

shoprite middletown nj they force you to buy organic scallions and parsley,they only have organic$$$$$$
the bakery i order round sourdough,ask them to put label on bag first so the bag can reseal easily NO now i buy my bread ar Aldies so fresh and half the price,same crap with the meat dept. use to be very good now they hide the bad cuts face down you see it when you get home and BOWL N BASKET in my opinion the chicken is from CHINA,very slimmy

December 22, 2021
Unprompted review
Rated 1 out of 5 stars

Worst store ever , cherry hill garden state plaza

So I went to shoprite at the garden state plaza cherry hill a few weeks ago you know the system they have now to order lunch meat wait 20 minutes and then pick it up. Over at what looks an old salad bar. I ended up walking out a few weeks ago because the order was wrong asked for shaved got thick wrong lunch meat. I get everyone can have a bad day. So i go back this morning and again they get the order wrong cut too thick not the right meat. I ended up walking out again today. I waited twenty minutes and ask the guy cutting the meat to fix the order he just said what are you missing? Its over on the rusted crap salad bar that was the last straw I could not find a chuck roast and stood and waited for the butcher buzzer not working or ignored I ended up asking a lady unpacking box's if the bell worked she said it should, and so with that rude answer i went to the service desk at least the lady at the desk tried to help. She called and sent me back to the meat department. I assure you no butcher was waiting so I knocked on the plastic window he yelled i will be right there, but no it was not a couple of minutes and he did not know what meat i was talking about you know a chuck roast, really this happened. So i left my cart and walked out. I would rather spend twenty bucks for a carrot at Wegmans before I step foot in the cherry hill store.

October 15, 2021
Unprompted review
Rated 1 out of 5 stars

Late deliveries

I placed an order to be delivered between 10 am and noon. I called the store at 2 pm because the order never arrived. I was placed on hold and disconnected 3 times. The order arrived at 30 minutes after I complained. I rather pay more for other delivery services. They should have called and said the order was running late. I had to cancel a commitment I had that afternoon.

October 4, 2021
Unprompted review
Rated 3 out of 5 stars

I go to ShopRite to get something…

I go to ShopRite to get something easily at a reasonable price. I feel that this is a store that is well organized. But sometimes the express line is not express for the customers. There was only one cashier who was taking care of checkout so it took so much longer time than I expected. This happened several times.

September 16, 2021
Unprompted review
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Rated 1 out of 5 stars

Shoprite is a supermarket that sells…

Shoprite is a supermarket that sells shrimp for $ 14.99, even though the price tag is $ 11.99. You will also buy dill and parsley, and at home you will find that the check contains chicory and fennel, which is 2 times more expensive. You will order delivery (you will pay almost $ 13 for it for purchases of 120 and up, although many supermarkets offer free delivery, and Netcost will also put frozen food in heat-resistant bags and put ice packs in them). Your bags with food will be carelessly dumped on the stairs, some of the food will fall out of the bags. If you find smashed Campari tomatoes, call the supermarket and ask them to exchange a container of mashed tomatoes for a container of whole ones. You will first be offered to come and change the product, then after your remark that you actually paid for the delivery, which means that you cannot go shopping for some reason, you will be switched to a guy with whom you will have a long discussion about tomatoes, listening to his vague remarks aside about what he thinks of you, and then you will find two whole containers of tomatoes under your door the next day. Do not rush to rejoice - half of the tomatoes will be rotten. Your messages that you send on the Shoprite website go unanswered. They are absolutely indifferent to the fact that they cheated you, sold rotten goods .. If you think that this is happening in one supermarket, then I will disappoint you - I have shopping experience in Shoprite supermarkets in Garneville, Ramsey and Tallman. I found a solution for myself - I buy vegetables, fruits, milk and eggs in Evergreen, Rockland Kosher and All Fresh - everything is always fresh and cheaper there than in Shoprite. It's a pity the meat is expensive there, as it is kosher, but meat and fish can be bought with a discount coupon at Acme. It's a pity that I have to shop in different places, but I don’t eat rot, the sellers don’t cheat me, and I saved that guy from having to solve my questions with tomatoes and grumble about how tired he is with my problems.

July 29, 2021
Unprompted review
Rated 1 out of 5 stars

Shoprite stamford ct

Good morning everyone. Who is a customer of shoprite. Please be careful using the website. Please be careful shopping online at the website using your ebt card. I was shopping online with my ebt card. When the website took my ebt balance and then closed the website. Taking out my ebt amount. I have called customer service to explain the situation. They told me they see the money that was taken out the card. But however still they haven't return my ebt balance into my card. I have been on the phone with them for two days. The order didn't go through the money was taken out the ebt. They are not returning the money back into the ebt. I lost$144.00. All I have left is $23.00 on my ebt card. Now this month i'am staying without food in my refrigerator and is completely empty. I didn't get to buy my groceries and they also kept my $144.00 ebt food stamp money. Shop rite stamford ct. Never again I will I shop from shoprite especially online with my ebt. Shame on you shoprite for leaving me without food for this month.

July 18, 2021
Unprompted review
Rated 1 out of 5 stars

Great employees terrible cakes

I ordered 2 - 1/4 sheet cakes.
1 unfilled chocolate cake with vanilla buttercream icing.
Sounds yummy, right? Nope! The chocolate cake was too dense, too moist with an odd flavor and the icing was terrible with a greasy taste. Threw away the entire cake.

1 fresh strawberries filled yellow layer cake with whipped icing. I made sure to suggest fresh bananas as a substitute in the event that they could not fulfill my original request for fresh strawberries. What I received instead was whipped topped yellow cake filled with an unpleasant super sweet gelatinous strawberry filling. Everyone ate around the filling. Embarrassing.

July 4, 2021
Unprompted review
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Rated 3 out of 5 stars

Unfriendly and clueless employees

My first few times shopping at your East Windsor location was a joy. Very friendly associates. Now 2 years later customer friendliness has totally gone down. Employees don’t greet you, tell you what your total purchase is, count back your change, etc. on more then 3 occasions I have asked the bakery dept where an item was on sale. Their response each time was, “idk, look over there”! They should know where everything is, it’s their dept. I asked the employee in the yogurt section about a dip they used to sell. His Response” I guess we don’t sell it anymore “! Don’t you know if you do or not? Shouldn’t he have taken the time to find out for me ? I can go on and on, but why bother! Your store needs a course in customer friendliness. Very unfriendly, if they don’t like their job they should find another. Don’t give off your unfriendly vibes to others

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

I really appreciate the ShopRite…

I really really appreciate the ShopRite Team Bethlehem, Pa 4701 Freemansburg Ave. The online ordering is easy simple and not complicated! The store has plenty of space to park for pick up, they come out with my order friendly and professional. Most of the time my order is fulfilled. If I get a subtituted item it is great quality and price. I had to call one time to talk to someone and the lady was so kind, patient and quick to resolve my issue. I just really like this store and think during this time of pandemic that this team (store as a whole) really need to be acknowledged.

February 14, 2021
Unprompted review
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Rated 1 out of 5 stars

SHOPRITE OF RIVERHEAD - HORRIBLE

SHOPRITE OF RIVERHEAD, NY
I had placed 2 pick-up orders with ShopRite of Riverhead, NY. During my pick-up of the first order, the lady loading my groceries was going off on a tangent about not getting any sleep, and some other none sense that I didn't care to hear. Upon reviewing my receipt, before leaving the parking lot, I realized that there was about $30 worth of groceries missing. I went to the pick-up door and questioned why items weren't substituted when I asked for substitutions. The woman began complaining that they had 70 orders to fill that day, and she made it clear that my concern was an inconvenience for her. I had to go into the store myself and shop the rest of my order, myself. I requested to speak with the manager, George, but he was too busy to bother coming to speak with me. So, on the 2nd order with this store, I made sure to list at least two acceptable substitutions in the notes section for each item ordered. On an item, I said that ANY substitute would do. It was tomato sauce, which the store carries about 7 different brands of. When I picked up my order, again... things were missing. On my third order, I did the same thing and I also decided to call the store and speak with the manager, George. This time I was having the order delivered to my home and wanted to make sure that it was correct. George was rude, insulting, and dismissive. Ultimately he ended hanging up on me. I called back to ask for the name of the DM or owner of the store. He told me that I wasn't entitled to that information and hung up on me again. I will NEVER shop at this store again. Rude and unprofessional!

January 29, 2021
Unprompted review
Rated 1 out of 5 stars

Trying to do online shopping at…

Trying to do online shopping at ShopRite is ridiculous. I started out with 19 people ahead of me after 32 minutes on the phone I was back up to 20 people. If they would like people to use their online shopping they should make it user-friendly. When I called the Bensalem store for help the same person kept referring me back to the 800 number which nobody ever answered. I think ShopRite should get their act together

January 28, 2021
Unprompted review
Rated 2 out of 5 stars

It is very difficult to move the carts

It is very difficult to move the carts by the isles, they are always occupied by pallets and displays, specifically at the front of cashiers. Also, crossing from supermarket to the parking lots is very dangerous and. They need to redesign and pave that parking lots.

November 26, 2020
Unprompted review
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Rated 5 out of 5 stars

Veterans Road Shoprite Deli

Wanted to give a big shoutout to Supervisor Monsey of Shoprite Veterans Road, Deli Department. I had purchased cold cuts that were not cut extra thin and called the store and Ms Monsey told me to bring them back and she would recut them for me. Thank You Ms. Monsey Shoprite Veterans Road Staten Island!

July 6, 2020
Unprompted review
Rated 1 out of 5 stars

Shoprite Forest Hill Pick Up

First, I appreciate the work of supermarket workers during a crisis. At the same time, I don't think customers should pay for bad products packed by the pick up order. I purchased 4 bags of onion from online pickup. First bag, 6 out of 9 rotten onions; 2nd thru 4th bag 50% rotten onions. Called CS Online pick up, would return or refund because purchased 4 weeks ago. The bags were left in an unheated garage and not touched for 1 week due to pandemic . Did not need onions until went to use on 3rd week. They lost a loyal customer post pandemic. Should be a little give and take.

May 5, 2020
Unprompted review

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