I made an error when booking tickets for myself and a friend. Although tickets should be non refundable or transferable, the agent worked with the theatre on my behalf and made the necessary changes... See more
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See what reviewers are saying
Overall good experience with the whole booking process. The only improvement would be that you have some flexibility to change your tickets e.g. within 24 hours and at least 7 days before show - just... See more
Made a genuine mistake in booking for the same day, different month. Rang immediately and was told usually it's no change or refund policy, but followed their instructions and thankfully managed to... See more
I would like to say thank you to the staffs - Cameron Lund and especially of Michelle Dunn. Because of their helps for my careless, my friend and I could watch the unforgettable show - The Phantom of... See more
Company details
Information provided by various external sources
Over 25 years selling West End Tickets Voted #1 for customer service Approved STAR member Up to 70% discount Secure online booking Live ticket availability
Contact info
Enterprise House, 1-2 Hatfields, , SE1 9PG, London
- +44(0) 20 3567 0620
- info@showsinlondon.co.uk
- www.showsinlondon.co.uk
4.6
Excellent
721 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Good Company
They were the only company that still had affordable tickets to the show I wanted to see on the day I could make, when booking just over a week in advance. Good seats, the tickets arrived very quickly in the post, along with a voucher for a wine company (not sure if this is a perk of ShowsinLondon or of the theatre!). I had no problems with this company at all.
August 31, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Davies, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
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MAMMA MIA THEATRE
The diagram of the theatre was misleading. It did not indicate that the theatre was circular. Had I known, I would not have chosen the seats on the side.
August 31, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Denise, we're very sorry to hear you were dissatisfied with your experience on this occasion. However, you were aware during the book the booking process and on your email confirmation that the seats were restricted view.
Kind Regards,
Shows in London
Good choice and deals.
Apart from not getting a confirmation email til after I phoned them up, the service was excellent and website was easy to use with a lot of choice and good deals.
August 30, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mark, thank you for your feedback. We are very sorry to hear that you had to call us in order to receive your email confirmation. However, we are happy that you were pleased with the service and the booking process. We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Reply from ShowsinLondon.co.uk
Dear Andrew, thank you for your positive feedback. Happy to hear that our team was able to help you! We hope you enjoy the show and we look forward to assisting with your next visit to the theatre!
Compared to the USA
- Theater must be bigger
- more organization is required
- more offers
- more sevoniors and bigger shop
- work on employees attitudes even though they were ok
August 29, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Talal, thanks for your feedback. We were hoping to hear about the experience you had booking your tickets on our website.
Hopefully, you feel that we deserve more than 3 stars?
If you have any specific comments about the show itself (The Lion King), please, send those to us separately and we would be happy to pass that along to the show's team. Thank you very much!
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Pretty impressed
Tickets didn't arrive on time via post. Phoned helpline and staff were great, answered call straightaway (twice), sent duplicate tickets to theatre for me to collect and sent immediate email to confirm. Fab!
August 26, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mrs H-K, thank you for your positive feedback.
We are sorry to hear that the tickets didn't arrive on time. However, we are happy to hear that our team was able to help you! We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Great Deals
I haven't gone to the show I bought tickets for yet-however, the process and site to purchase the tickets was very simple and easy to use. And the prices were awesome! Also got free 2 course dinner with my show ticket purchase! Can't wait to go to dinner and the show!
August 26, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Danielle, thank you for the positive feedback. We work hard to offer the best seats at the best prices so I'm glad you were happy with the service. We hope you enjoy the show and we look forward to assisting with your next visit to the theatre!
Reply from ShowsinLondon.co.uk
Dear John, thank you for your positive feedback. We work hard to make the website as user friendly as possible so I'm very pleased you were happy with the booking process. We hope you enjoy the show and look forward to assisting you with your next theatre outing!
Very disappointing
I booked to see a show through the website, was then e-mailed to say that I would have to change the date of my booking, which I was happy to do as I was flexible at the time. However I then received an e-mail to say that I would then have to pay an extra fee to get worse seats and an even greater fee to get the seats which I originally paid for as the star of the show (who I assumed would be present on the day that I booked for!!) was going to be in the show. In order to pay the fee I had to call a number, however I was given the incorrect number twice and eventually received a phone call from them to bill me. I was very disappointed with the whole service, despite the person I was in contact with being polite. However the show itself was very enjoyable, but it was quite disappointing to watch whilst knowing I had paid more for worse seating!
August 24, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Ms Wilkinson,
Thank you for your feedback. We are sorry you were not happy with the service you have received.
The decision to close the show early and not to honour the price you originally paid was made by the producer of the show.
We hope we can make this up to you in the future with your next theatre booking!
King Regards,
Shows in London
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Fast and easy
I was trying another page and couldn't go through for some technical problem. So I tried instead showsinlondon and it was so fast so easy. Also at the beggining it seamed more expensive, but the others charge extra lately for "administrative" fees or something similar, so finally you expend the same amount
August 24, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Maria, thank you for your positive feedback. We work hard to make the website as user friendly as possible so I'm very pleased you were happy with the booking process and the prices. We hope you enjoy the show and look forward to assisting you with your next theatre outing
Very speedy service
Received tickets for show and restaurant very quickly. Not been to the show yet.
August 21, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Jan, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoy the show and look forward to assisting you with your next theatre outing.
No problems, timely arrival of tickets, fantastic time at the show!
Helpful website, enabled me to find great seats at a good price, the tickets then arrived in plenty of time and fun was had by all at the show, thank you!
August 21, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Amy, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoyed the show and look forward to assisting you with your next booking.
Fab service
Have used this service shows in London & find it to the best place to get ur theatre tickets from
August 19, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Georgina, thank you for your kind feedback. We are very touched that you appreciate our service. We hope you enjoy the show and look forward to assisting you with your next booking
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Amazing!!
Had a show booked for a surprise for myself and my mother 10 months in advanced. The day before we were going to go my mum had to have emergency root canal surgery and could not make the date. Not even 24 hours in advance, I called them and explained the situation and they were able to change the dates with the same seats and show. Absolutely amazing and fast service and I am forever grateful.
August 18, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Megan, thank you for the positive feedback. We always aim to offer the best customer service so I'm very glad our telephone booking team were able to help. We hope you enjoy the show and we look forward to assisting you with your next theatre outing.
Best London theatre ticket company!
I love using shows in london.co.uk to buy my London theatre tickets. The website is so easy to use with being able to select seats from the seating plans and tickets are good value compared to many other websites. Great range of shows and theatres to choose from and the tickets arrived promptly after ordering. Would definitely recommend!
August 18, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mrs Tidy, Thank you for the positive feedback. We work hard to offer the best seats at the best prices so I'm glad you were happy with our service. We hope you enjoy the show and we look forward to assisting with your next visit to the theatre!
Reply from ShowsinLondon.co.uk
Dear Ms Gomez, thank you for your positive feedback. We work hard to make the website as user friendly as possible so I'm very pleased you were happy with the booking process. We hope you enjoy the show and look forward to assisting you with your next theatre outing!
Good show but Bad visibility & no ambiance in the public area
I wanted to share with my daughter the experience of the shows in London, which are usually great & amazing. I choose SUNNY AFTERNOON & the KINKS show hoping a good ambiance, singing & dancing with neighbors.
But the location of our seats was very far from the sene (we couldn't see all the show ;(( ) and this was not clearly specify on the map when I booked : really there are 3 types of "balconies / circles" but only 2 visibles on the reservation plan.
The theater was not full and lots of chairs were available. That's why I asked during the entr'acte to the female manager to change my location seat and be placed in stalls where I saw lots of available seats. I understood that the prices are higher but isn't it a dommage to let seats empty ? isn't it a dommage to do not see all the shown due to a bad location ?
She refused and took me back on balcony, without any ambiance and nobody was dancing. I was very disappointed and also sad for my daughter.
PS : I went also to see the MOTOWN show with my daughter the next day : all was great indeed. That was a very different experience, much more positive !!!
August 16, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Hello, thank you for your feedback. We're sorry to hear you were not happy with your seats, I have just checked our website and the seating map seems to be working as it should be with all levels of the theatre visible. Unfortunately swapping seats is not permitted at theaters as it would be unfair for customers who have paid a higher price to be seated closer to the stage. I'm glad to hear you still thought the show was good and also that you had a better experience at Motown the following evening.
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Reply from ShowsinLondon.co.uk
Dear Mr Shalvey, thank you for your positive feedback. We're glad to hear you had a positive experience and we hope you will enjoy the show!
Convenient
For a foreigner, this website shows a clear interface to book the ticker.
August 15, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mr Jung, thank you for your feedback! We're glad to hear you found it easy booking through our website!
Reply from ShowsinLondon.co.uk
Dear Laurence, thank you for your positive feedback. Happy to hear that you had a good experience booking with us and we hope you enjoy the show!
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