We had a huge amount of shredding to be done and Adam was very helpful and accomodated our specific requests. We have also booked subsequent collections and will use again They are able to shred docu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What made by experience excellent was David's response to my request. Having had Shreddit fail miserably to do a scheduled pick up on 26th January between 08.00 and 12.00 noon, it had been reschedule... See more
Company replied
Only needing a small one off disposal, I telephoned for a quick chat. The lovely lady I spoke to, talked me through my options after finding out my needs. She then sent me big bags in the post to use... See more
Company replied
Rang ahead of a prior collection that was due, regarding the amount of collections bags we had & needing more. Explained the situation to Louise Preston & she was extremely helpful. She checked with... See more
Company replied
Company details
About Shred-it
Written by the company
About Shred-it
Shred-it helps organisations maintain the security and integrity of private and confidential information through document shredding and recycling, hard drive destruction and workplace privacy policies. As one of the largest document destruction providers in the world, Shred-it is working to shape a healthier and safer world for everyone, everywhere, every day through safe, responsible and sustainable services and products.Why Shred-it
35+ Years of Experience450K+ Locations Serviced Worldwide
20+ Years i-SIGMA Certified
One-time shredding services Regular shredding services HDD & e-Media destruction Free security survey Sustainable services Contact us
Contact info
177 Cross Street, , M33 7JQ, Manchester, United Kingdom
- 0800 197 1164
- shreditcustomerservice@stericycle.com
- www.shredit.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Confidential Waste Collection Service
Process of switching from another service provider was easy and we were kept informed at each stage of setting the service up. The collections have been carried out in a timely manner. The Customer Portal is easy to use.
July 14, 2026
Unprompted review
Reply from Shred-it
Good Afternoon,
Thank you for your feedback, I'm glad to hear that we kept good communication with you throughout your registration and you find the Customer Portal useful.
Kind Regards,
Ellie.
Great customer service and very…
Great customer service and very helpful. Lee Johnston was a great help and answered all my queries.
July 6, 2026
Unprompted review
Reply from Shred-it
Good Morning,
Thank you for your feedback, I'm glad to hear that Lee was helpful and answered your questions for you, I will ensure your feedback is passed on.
Kind Regards,
Ellie.
Professional
I needed extra information about my appointment. Paul Kent could not have been more helpful or patient. In fact, everyone I contact at Shred It is very professional.
July 7, 2026
Unprompted review
Reply from Shred-it
Good Afternoon,
Thank you for your feedback, I'm glad to hear that Paul was able to assist you with your query, I will ensure this feedback is passed on for you.
Kind Regards,
Ellie
Excellent service.
The on-site shredding operation was delivered within the four hour time scale agreed. The driver advised when he was on his way and, on arrival, dealt with the operation in a totally professional and helpful way.
Excellent service!
June 12, 2026
Unprompted review
Reply from Shred-it
Good Morning Paul,
Thank you for the feedback, Its good to hear that our driver completed the job as promised and did so in a professional manner.
Kind Regards,
Ellie
Shred-it were a pleasure to deal with
Shred-it were easy to deal with and the gentleman who came to take the confidential waste called when he was en route and was a pleasure to deal with.
June 19, 2026
Unprompted review
Reply from Shred-it
Good Morning Pamela,
Thank you for the feedback, I'm glad to hear that our driver took the time to call ahead for you and carried out the service in a positive manner, I will ensure this feedback is passed on for you.
Kind Regards,
Ellie
Great service
Great service. Disposal bags delivered and collected swiftly. Any queries I had were answered immediately. Definately recommend.
June 26, 2026
Unprompted review
Reply from Shred-it
Good Afternoon Sally,
Thank you for the feedback, I'm happy to hear about your positive experience with your service and your queries getting answered efficiently, I will ensure this feedback is passed on for you.
Kind Regards,
Ellie
Great service, highly recommend
We had a huge amount of shredding to be done and Adam was very helpful and accomodated our specific requests. We have also booked subsequent collections and will use again
They are able to shred documents in plastic wallets (all of ours were) which saved so much time sorting out and they will accomodate your own containers/bags if required. They also offer onsite shredding which didnt suit us this time because of the volume and cost, but may do in future.
June 30, 2026
Unprompted review
Reply from Shred-it
Good Afternoon Lisa,
Thank you for the email, I'm glad to hear that Adam was very helpful when it came to planning your service, I will ensure this feedback is passed on for you.
Kind regards,
Ellie.
Reply from Shred-it
Good Afternoon Tracey,
Thank you for your feedback, I'm glad to hear that your queries were dealt with in a timely manner and my colleagues left a good impression on you.
Kind Regards,
Ellie
Reply from Shred-it
Good Afternoon Julie,
Thank you for the feedback, I'm glad to hear that you have had a positive experience with our services.
Kind Regards,
Ellie.
Great company,excellent service
Great company,excellent service! Big shout out to Waldemar ! Always on time, nice, polite and helpful. Highly recommended!
July 3, 2026
Unprompted review
Reply from Shred-it
Good Afternoon Joanna,
Thank you for your feedback, I'm glad that our driver consistently provides you with an excellent service, I will ensure this feedback is passed on.
Kind Regards,
Ellie
Ellie Tracey-Hannon was prompt and…
Ellie Tracey-Hannon was prompt and patient dealing with my query and explained everything I needed to know in a detailed yet simple manner. Excellent service as usual from Shred-it!
June 29, 2026
Unprompted review
Reply from Shred-it
Good Morning Alan,
Thank you for your feedback, I'm glad that I was able to provide the necessary information you needed in an efficient way for you.
Kind Regards,
Ellie
Great company to deal with
Great company to deal with - set up very quickly and provided a great collection service of our confidential waste. Friendly staff called today after first collection to check everything went well very impressed would recommend.
June 25, 2026
Unprompted review
Reply from Shred-it
Good Afternoon Lorraine,
Thank you for your feedback, I'm glad to hear that you had a positive experience with your service and our team provided good communication after the service was completed.
Kind Regards,
Ellie
Was able to book a collection day of my…
Was able to book a collection day of my choice. Helpful communication from staff
June 25, 2025
Unprompted review
Reply from Shred-it
Good Afternoon,
Thank you for the feedback, I'm glad to hear that you was able to choose a day for your service that suited you.
Kind Regards,
Ellie.
Reply from Shred-it
Good Afternoon Andrew,
Thank you for the feedback, I'm glad to hear that you had a positive experience with us.
Kind Regards,
Ellie.
professional in dealings with customers…
professional in dealings with customers and flexible enough to accommodate complex requests
June 24, 2026
Unprompted review
Reply from Shred-it
Good Afternoon,
Thank you for your feedback, I'm glad to hear that we were able to accommodate your request for your service.
Kind Regards,
Ellie
Reply from Shred-it
Good Afternoon,
Thank you for your feedback, I'm glad to hear that we provided you with good communication throughout your query.
Kind Regards,
Ellie.
Armand, so kind and helpful
Armand was very helpful in tailoring and scheduling exactly what our business required. He checked we were ok during the service. Thank you I would definitely recommend the service. Thank you Armand for all of your kind help.
June 24, 2026
Unprompted review
Reply from Shred-it
Good Morning,
Thank you for your feedback, I'm glad to hear that Armand was helpful in booking in your collection and also provided good communication throughout your service, I will ensure this feedback is passed on.
Kind Regards,
Ellie
Great Customer Service
Easy to speak to someone, question answered and dealt with professionally by Lee Johnston
June 22, 2026
Unprompted review
Reply from Shred-it
Good Afternoon,
Thank you for your feedback, I'm glad to hear that Lee was able to help and resolve your query.
Kind Regards
Ellie
I had a fantastic experience thanks to…
I had a fantastic experience thanks to Paula Butterworth. She went above and beyond to help organise additional pick-ups and accommodate extra bags, making what could have been a stressful situation completely hassle free.
Paula was professional, responsive, and incredibly helpful throughout the process.
Thank you, Paula, for your outstanding customer service and support. It was greatly appreciated,
Jolene
Slag Lane Medical Centre
June 18, 2026
Unprompted review
Reply from Shred-it
Good Morning Jolene,
Thank you for your feedback, I'm glad to see that Paula has left a very positive impression on you while she resolved your queries, I will ensure this feedback is passed on for you.
Kind Regards.
Ellie
Rosie was such a great help with…
Rosie was such a great help with promptly responses which was very efficient. Thank you Rosie.
June 18, 2026
Unprompted review
Reply from Shred-it
Good Morning Lucia.
Thank you for the feedback, I'm glad to hear that Rosie was able to respond efficiently for you, I will ensure this feedback is passed on.
Kind regards,
Ellie
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