Booking confirmation means nothing to this hotel
We booked a one night stay in the Square Hotel in Side with Hotels.com and on arrival at 12 noon told to relax given our wrist bands and told come back at 2pm. When we went to check in at 2pm we were informed the hotel was full? No mention when we arrived, booking was checked and our bands given ! Clearly our one night was given up for a longer booking. We were offered to be placed in another hotel some 20 minutes away and of poor quality, we declined. Knowing to cancel on the day could mean no refund I got a letter from the manager stating they had cancelled the booking and even recorded this. On return Hotels.com have refused my refund stating there having an issues contacting the hotel and we should take it up directly.
What more could I do the hotel had no room, we booked with Hotel.com not the hotel. It would appear the hotel have been paid for the room and the hotel are refusing to refund Hotel.com or there just ignoring the requests to verify the cancellation Terrible customer service from both Hotels.com and the Square hotel.
Beware booking a room here as it may just disappear and you will be stuck with being given a downgraded hotel.