Siemens Home UK Reviews 

5,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,952 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff for being professional, polite, and extremely knowledgeable when handling complex appliance repairs. People genuinely appreciate the prompt response times, noting that scheduling service calls and receiving helpful advice is exceptionally smooth. However, some customers also noted occasional frustrations regarding extended waiting times for appointments or necessary replacement parts to arrive. A few reviewers were dissatisfied because certain machines experienced persistent technical issues or required multiple visits before being fully resolved. Additionally, some individuals experienced prolonged communication gaps and frustrating delays when trying to resolve persistent product performance issues.

What people talk about most

Service

Consumers find service to be positive, highlighting quick, reliable, and efficient repairs. Reviewers... See more

Staff

People report positive experiences with staff, highlighting that engineers are consistently punctual,... See more

Product

Clients share ambiguous opinions on product, with many consumers expressing delight over outstanding coffee... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly agents and helpful support.... See more

Response time

Customers had positive experiences with response time, highlighting prompt appointments and quick engineer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't recommend our repairman (Steve) highly enough. Knew his stuff, enjoys fixing things, is Interested in what he does, and is speedy. He attended quickly and gave clear pricing. The labout is... See more

Company replied

Rated 5 out of 5 stars

time ok with phone call saying exact time - great if time can be narrowed down earlier if possible very courteous engineer - fixed the problem with explanation advice given to keep machine in bes... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with the Siemens EQ.600. The coffee quality is outstanding, thanks to the 19-bar pressure and the built-in ceramic grinder that gets the perfect aroma out of every bean. I lov... See more

Company replied

Rated 5 out of 5 stars

My Siemens engineer was outstanding! The best I’ve ever had. He was extremely knowledgeable and persisted on a very tricky matter until he got it sorted. He also helped me source the right spare parts... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Appliance Parts Supplier
  3. Appliance Store
  4. Home Goods Store
  5. Manufacturer

About Siemens Home UK

Written by the company

At Siemens we are driven by boundless curiosity, to continuously push for progress and be one step ahead. Always anticipating the need of the consumer and deliver intelligent solutions and design that make life simpler and more efficient.

Explore our range of premium built-in and freestanding appliances featuring innovative features that deliver outstanding performance and results and help free your time to do the things that matter the most to you. Discover the benefits of connectivity and open up a world full of exciting possibilities.

Gain better control over your busy lifestyle, with a range of selected Wi-Fi enabled home appliances, and operate your appliances easily and remotely. Use the Home Connect App to access extensive functions and additional partner services – turning your house into a connected home.

Visit our website contact us

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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4.8

All reviews

(5,623)

1,888 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish as it should be.

August 13, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Danielle, thank you for your review.
We are pleased to hear you received brilliant service from start to finish.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 4 out of 5 stars

Good booking system…

Good booking system and good updates from engineer. Also he discussed the repair issue openly and clearly.

August 12, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Andy, thank you for your review.
We are glad you found our booking system good and that the engineer provided good updates and discussed the issue clearly.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Did evèrything as they should right

Did evèrything as they should right

August 14, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Sylvia, thank you for your review.
We are pleased to hear that we did everything as we should.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

The engineer was excellent

The engineer was excellent

August 12, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Andrew, thank you for your review.
We are glad to hear the engineer was excellent.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Siemens Home UK

Excellent customer service. With thanks.

August 16, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.
We are pleased to hear you received excellent customer service.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 4 out of 5 stars

Very polite punctual service.

Very polite punctual service.

August 12, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Mary Lou, thank you for your review.
We are glad you received a very polite and punctual service.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Our engineer rang us to tell us he was…

Our engineer rang us to tell us he was on his way… found the problem immediately.. then solved the problem within minutes.. faultless from start to finish

August 15, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Mr Woods, thank you for your review.
It is fantastic to hear that the service was faultless from start to finish, with the engineer finding and solving the problem within minutes.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 4 out of 5 stars

Engineer was lovely.

Engineer was lovely.

August 15, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Alison, thank you for your review.
We are pleased to hear the engineer was lovely.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

arrived as planned

arrived as planned, very professional job

August 15, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Paul, thank you for your review.
We are glad the engineer arrived as planned and completed a very professional job.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Superb Service

It was around 2 hours from making the call that the washing machine had a problem to the engineer arriving. He fixed the problem in less than an hour, and there was no charge as the machine was under an extended warranty.
Superb service.

August 14, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Simon, thank you for your review.
We are thrilled to hear you received such superb and rapid service, with an engineer arriving and fixing the problem so quickly under your warranty.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Excellent start to finish

Excellent start to finish. Diagnosed issue on first visit. We were kept well informed, efficient organisation of repair visits once part arrived. Professional, tidy and pleasant engineers. Very reasonable cost wise as only one call out fee. Brilliant service. And also great for the environment as another engineer (not Siemens) said we needed a new appliance (which turned out not to be the case, thanks to Siemens). Definitely recommend.

August 15, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Antonia, thank you for your review.

It is brilliant to hear that your experience was excellent from start to finish and that our engineers were able to save your appliance. We are so pleased you found the service professional, well-organised, and reasonably priced.

Thank you again for your feedback,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Information and work done on time and…

Information and work done on time and efficiently.

August 13, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Behnam, thank you for your review.
We are glad that the information and work were provided on time and efficiently.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Thank you

The engineer was polite and explained well. There was no problem with the mechanics of the washing machine. It just moved forward and this meant the door was not shutting properly. The engineer explained the reason for this and pushed the washing machine back.

August 13, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Sue, thank you for your review.
We are pleased to hear the engineer was polite and explained the simple issue with your washing machine clearly.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars
Siemens Home UK logo

Reply from Siemens Home UK

Hello kathleen, thank you for your review.
We are glad to hear you received a good service and a quick repair.
Thanks,
Becki
Siemens Home Appliance Customer Service

Rated 4 out of 5 stars

Very professional

Very professional
Very helpful

August 12, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We're delighted to hear that you found our service to be very professional and helpful.

Thank you again for your feedback,
Em
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Engineer was punctual

Engineer was punctual. Fault finding was accurate and everything was perfect......

August 14, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We're delighted to hear that your engineer was punctual, their fault-finding was accurate, and that you found the service to be perfect.

Thanks,
Mandy
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Very efficient service and an engineer…

Very efficient service and an engineer who was knowledgeable

August 13, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for taking the time to write your review.

We’re delighted to hear you found our service very efficient and that the engineer was knowledgeable. It’s great to know the visit met your expectations and I will pass your feedback on to the team.

Thank you again for your feedback,
Sam
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Engineer was amazing

Engineer was amazing, so helpful and very efficient

August 13, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Sarah, thank you for your review.

We are thrilled to hear that you found the engineer to be amazing, helpful, and very efficient.

Thanks,
Brett
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Very pleasant engineer

Very pleasant engineer, explained problem and replaced motor.

August 13, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello Sharon, thank you for your review.

We're happy to hear you found the engineer to be very pleasant and that he clearly explained the problem before replacing the motor.

Thanks,
Brett
Siemens Home Appliance Customer Service

Rated 5 out of 5 stars

Great service

August 13, 2026
Siemens Home UK logo

Reply from Siemens Home UK

Hello, thank you for your review.

We’re delighted to hear you had great service. Your feedback really brightens the team’s day and I will make sure your kind words are passed on.

Many thanks,
Sam
Siemens Home Appliance Customer Service

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