Sigdal Kjøkken Reviews 46

Good service and help when buying a new kitchen. Satisfied with the kitchen itself. But the installer has done a poor job, which has resulted in some of the kitchen fittings collapsing. When looking inside, it is clear that the assembly has been done poorly. A warranty claim is approved, but the fact that it takes several months to get help for problems caused by Sigdal itself is far too poor for a supplier like Sigdal, which delivers kitchens that are more expensive than many other suppliers. I hope this is an exception and not the norm. But Sigdal confirms that it is due to "high demand" that we have had to wait. Considering that Sigdal is used in many construction projects in Ullensaker (many new apartment buildings with a Sigdal agreement), I would probably have chosen another supplier myself. Unless you want to end up at the back of the queue for warranty claims or errors caused by them. There has also been a lack of feedback, and inquiries are not answered until you have to call and follow up on cases after a long wait. Frustrating, but I find it difficult to justify the price and recommend Sigdal to others considering a new kitchen. Solely due to the service/support in the after-sales market.

NB: This is the Studio Sigdal Jessheim office which is overloaded with work.

We had the worse experience ever with Sigdal Stavanger. We bought a newly built house in March 2022 and we wanted to upgrade the kitchen that Sidgal themselves made. After many attempts, so far (Jan 2023) Sigdal Stavanger was not able to fulfill the contract. Below I describe what happened:

1st Installation (April):
- Benkeplate came broken and the size was smaller than requested.
- How can the same company that made the drawings fail to deliver parts that fit properly??
- The mounting personnel set the small/broken pieces in place, but we didn't have the right tap installed in the sink, because the one we received from sigdal was missing a small part of the flexible water hose.
- We waited for more than two weeks for a new tap and nothing was resolved. The seller contacted the manufacturer, and they sent part of the tap that was not the correct one. So, we had to call a plumber and install another tap (an old one), otherwise, we would still be without a tap.

2nd attempt (beginning of November) - 6 months later:
- Benkeplate came broken and they did not even have it installed.

3rd attempt (early December):
- Benkeplaten came bigger than the requested size (20 cm bigger).
- How is that possible again? Now the size is bigger that the one planned. Twenty centimeters is actually too big for the kitchen and it would stand in the way.
- In addition, the mounting personnel damaged my fridge in two places. Now, not only we have been waiting for a long time, they actually cause me financial loss.

We still don't have our kitchen installed and no answer from Sidgal Stavanger on how they are going to compensate us for the damaged fridge.