This company are dreadful
This company are dreadful, they accept orders for furniture they don't have and send a generic response every time saying the last one has left the warehouse and its a human error opposed to an extra terrestrial error. Its a shame as the pictures on there website show some very nice furniture unfortunately your chances of receiving it is a completely different question. you can however pick from one of there alternatives at a significantly inflated rate. I just hope for the economy in Spain that some companies have the foresight to actually have furniture in stock instead of trying to source it after receiving payment. Its extremely frustrating for us consumers so hopefully in future you can listen to the reviews here and make changes, LIKE STOP BEING CHEAP AND BUY FURNITURE BEFORE YOU SELL IT.
Reply from Sillatea.com
Hello Elliot, we really sorry your opinion, we have consulted your case with our warehouse and we had the product in stock at purchase moment. Unfortunately, we had an incident during the product preparation process, for which to inform you that we were not going to be able to serve you well and we send you options in case you want to make a product change for some material that we currently have in stock.
We remind you that the availability of each product can be found in its description, we have products with delivery in 24 hours, 5-15 days or those that are temporarily out of stock, with approximate delivery of 15-55 days.
In the same way, following your instructions, we have canceled your purchase and talked to the accounting department for the refund of the amount, which is made through the same payment method used during the purchase in the time stipulated on our website, in the terms and Conditions.
If you have any questions or queries about our products, we have our commercial department, which will help you with the best information about any of our products.
