SILQMIST Reviews 223

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... See more

Rated 1 out of 5 stars

Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... See more

Rated 5 out of 5 stars

I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... See more

Company replied

Rated 1 out of 5 stars

Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... See more

Company details

  1. Wig Shop
  2. Hair Extensions Supplier
  3. Hair Salon

Written by the company

We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.


Contact info

3.5

Average

TrustScore 3.5 out of 5

223 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Always pleased when I receive my wigs

I have ordered four wigs previously from Silqmist (fifth today) and I'm always happy with the quality. My 180% density wigs definitely feel fuller compared to my 150% ones. When I've had customisations, the colouring is lovely. Over the Christmas period, there was a 1/2 month delay but understandably they were extremely busy. They kept me updated and the customer service is fantastic. When they had to cut the dead hair off the ends of my wig after bleaching, they refunded me the difference between the wig lengths. For human hair wigs, they're also affordable compared to the prices I've seen for others. I definitely recommend them and will continue to buy my wigs from Silqmist.

March 14, 2021
Unprompted review
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Reply from SILQMIST

Hi Sula, thanks for your Review and also thanks for being one of our loyal customers. We are glad you found your wigs amazing and our customer services trustworthy. We await to be of service to you again soonest.

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Rated 5 out of 5 stars

I bought loose wave bundles and a 13x6…

I bought loose wave bundles and a 13x6 frontal the hair barely sheds I’ve had in it in for just under a week so far and it’s really good quality.

March 11, 2021
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Reply from SILQMIST

Thanks Tracey for your Review. We are glad you love your loose wave bundles and rocking it.

Team Silqmist.

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with silqmist and the team. I purchased my wig and as a first time wig wearer they honestly were amazing.

The customer service, the wig and delivery was nothing short of amazing.

Will definitely come back again and recommend.

March 4, 2021
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Reply from SILQMIST

Hi Lisa, thanks for your review. We Happy to see that you love your wig and satisfied with our customer services.

Can't wait to serve you again. See you soon.

Team Silqmist.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! I am a student and wasted £280 on a disgusting wig. It came in such an awful condition. It is poor quality hair that already looks matted and tangled and it hasn't even been a month. I believe this is not human hair- the quality is awful. It is most likely synthetic. Again i paid £280 for rubbish hair. They refused to give me back my money. It is nothing short of robbery! Do not buy from them. Also there is no way on earth this is 180% density. Not even close. The colouring is awful and looks to be bleeding.

March 4, 2021
Unprompted review
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Reply from SILQMIST

Hi V, sorry you are disappointed about your wig. Please email us at contact@silqmist.com

Rated 5 out of 5 stars

I am so happy with my wig

I am so happy with my wig! The hair quality is amazing, the packaging and customer service is always good I will definitely recommend this brand.

February 28, 2021
Unprompted review
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Reply from SILQMIST

Thanks Basin for your review. We are glad you are happy with your wig and our customer service response. We cant wait to have you on board again.

Team Silqmist x

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Rated 5 out of 5 stars

I’m so happy with my wig

I’m so happy with my wig! Customer service was amazing as well. I’ll definitely be purchasing something again from here.

February 27, 2021
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Reply from SILQMIST

Thanks Reya for your review. We are glad you were happy with your wig and satisfied with the customer service you received. Cant wait to serve you again soon.

Team Silqmist x

Rated 1 out of 5 stars

I ordered the talia wig in 180%…

I ordered the talia wig in 180% density. It was a complete waste of my money, the coloring was sooo bad, it had chunks of orange streaks and the hair was too thin for it to be a 180. The wig cap inside had a weird white stain, and didn’t look like the pictures they have on Instagram or on their site. I took this up with customer service and their advice for me was that I should put in more bundles If a want it “fuller” when it clearly says on their website that 180% is 2-3 bundles, my hair had 1/2 bundle in it. They did first not say anything about the coloring or the stain, then they asked me if I would send it back to them so they can re-color it and send it back to me. That would be another customs fee and shipping I would pay for and the wig itself is already expensive. After a few email exchanges, I pleaded with them, then they gave me about £30 of my money back when I paid the very high customs fee and about £385 for the wig. I’m very disappointed, I will never ever in my life order from them again.

February 25, 2021
Unprompted review
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Reply from SILQMIST

We are sorry elle ellk that you are still feeling disappointed. Please email us on contact@silqmist.com to discuss your concern.
Thanks.

Team Silqmist x

Rated 5 out of 5 stars

Swiss lace

I ordered their Swiss lace frontal in deep wave for my birthday and my hair is literally melted I love it

February 22, 2021
Unprompted review
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Reply from SILQMIST

Hi Fiyah B, thanks for your review. Glad you love your hair. Looking forward to serving you again.

Team Silqmistx

Rated 5 out of 5 stars

Ordered your 613 hair

Ordered your 613 hair; coloured it and was so happy with the result. The hair is thick and silky and well worth the money. Will definitely be ordering from this brand again and would 100% recommend them. Made my 20th amazeeeeeing

February 16, 2021
Unprompted review
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Reply from SILQMIST

Thanks Isabelle for your review. We are glad you like your hair and its volume. Wishing you a happy belated birthday.
We look forward to serving you soon.

Team Silqmist x

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Rated 5 out of 5 stars

I bought hair from my girlfriend and…

I bought hair from my girlfriend and she has been so impressed with the quality. I dealt with their customer service team and they were honestly amazing. I know nothing about hair and they were very patient with me. There live service, dm and email is all very quick responses too. My girlfriend stated this is her new go to. So glad to have found this for her.

February 14, 2021
Unprompted review
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Reply from SILQMIST

Thanks John for your review. Firstly, we are glad that you find our customer services satisfactory and promptly to your needs. Secondly we are happy that your girlfriend was happy with her hair. We look forward to welcoming you and her again soonest.

Team Silqmist×

Rated 5 out of 5 stars

Honestly such a great company

Honestly such a great company, UK Based with great customer service and quality wigs. I usually go for hand made wigs which is usually bulky but I love they have both options and introduced me to premade wigs it is much flatter which aligns better with a natural finish. They’re website is also so creative you can pick what you want and how you want it which I have never seen before. Last but not least the quality is absolutely perfect and I am so thankful that I found this brand.

Thank you so much onto my 5th unit

February 14, 2021
Unprompted review
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Reply from SILQMIST

Hi Kirsty, thanks so much for your review. We are glad you find our company great. We are happy and want to thank you again for being a returning and satisfied customer always. We look forward to serving you more.

Team Silqmistx

Rated 2 out of 5 stars

Disappointed as i was really excited to…

Disappointed as i was really excited to try this wig brand as it’s about quarter price cheaper than where I usually get my wigs from. The construction of the wig is just awful, there is the biggest blatant track across the top which is so blatant I can’t even cover it like it’s terrible. The hair isn’t the best quality either, was really dry when I took it out the bag it just looked like a £20 wig if I’m completely honest. I won’t be ordering from them again.

February 14, 2021
Unprompted review
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Reply from SILQMIST

Hi Sasha C, we are sorry you are not satisfied with your hair, please get in touch with us contact@silqmist.com.

Team Silqmist.

Rated 1 out of 5 stars

Avoid wasting your money!

The hair is terrible quality, I am waiting for them to respond to me. They have not used human hair, it is synthetic hair. The shedding is ridiculous and the hair is constantly knotting. The person who installed my hair tried their best but commented on how bad the hair is. I have never had hair this bad quality! It is clear that they have used synthetic hair and only use the ‘good’ hair they do have for their Instagram pictures. It is a shame that during this difficult time they would scam people. Especially as I am a key worker and paid over £200 for this terrible wig.

February 11, 2021
Unprompted review
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Reply from SILQMIST

Sorry Kanisha that you are not satisfied with your wig. One of our team will contact you.

Team Silqmist x

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Rated 5 out of 5 stars

Would totally recommend

Great quality hair, and lace too !! Melts amazingly. Great customer service, and use of live chat. Instant response and very helpful from their end. Would recommend, great quality hair and worth the price x

February 8, 2021
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Reply from SILQMIST

Thanks Runa for your review. Happy that you are satisfied with your hair and overall service that you received. See you again soon.

Team Silqmist x

Rated 5 out of 5 stars

Love my wig came super quick great…

Love my wig came super quick great service, can’t wait to buy more

February 5, 2021
Unprompted review
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Reply from SILQMIST

Thanks Sasha Lee Ann for your review. We are happy you are loving your wig. We look forward to serving you again soon.

Team Silqmist x

Rated 5 out of 5 stars

Worth EVERY PENNY!!!

The hair is amazing and great quality. I was a bit scared in the beginning ordering a wig for more than £300+, but however whenever I had a question, I would send them a email or dm and they would reply within 3/4 hours. Which I think amazing for a company.

I order two wigs from this company for my 22nd birthday. When I order I made sure to get the non contact customisation with the wig which includes style, plucking and bleaching all to fit your style. When I say they don’t play when it come to their styling. The wig wasn’t over plucked and the bleaching was perfection.

I did notice that the coloured which I order shreds a little but nothing out of this word. I got three hair strands the most when I was brushing it. However I don’t think this is crazy or out of this world as I order hd lace with both wigs.

Lace on wig I notice it just blends so well with my skin tone. Lace just blended without me even trying. I didn’t have tint the lace or have to put make up to lace.

Customer service from Thai company is out of this word. They go out of they way making sure you happy. I would say to first time wigers this is the company for you. They will keep you informed throughout with shipping and tracking number. They will tell you if your wig still being processed ect. The customer service is what made the experience for me even better.

I order Taila wig and Jadya wig which are both amazing. The wigs are a bit pricey but go and treat yourself sis 🤍. You deserve it.

February 5, 2021
Unprompted review
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Reply from SILQMIST

Thanks Taku for your review. Happy that you are satisfied with your two orders. See you again.

Team Silqmist.

Rated 1 out of 5 stars

Do not buy from this company!!

Do not buy from this company!!!
I really don’t know how they got all the good reviews but I guess they paid People for it or just wrote it by themselves anyways let me start with my honest review ... this gonna be long but you should read it before you guys think of buying their hair.
Now let me start
So I bought a wig on Black Friday which I received almost 1 month later which I totally understood because of the current situation well, when my wig arrived I was at first really happy until I washed it and comb it with a wide tooth comb... I experienced a lot of shedding every time I comb the wig. Further I noticed that the hair had 2 difference colours, the back of the wig had a brown colour and the front of the wig had a black colour which really gave me a synthetic hair vibe. At first I hadn’t a problem with the colour but after 3 weeks I noticed that the structure of the hair started to become different and also the hair wasn’t feeling soft like in the beginning.the wig really felt like a whole synthetic wig. So after I experienced the amount of shedding every time I comb the hair I contacted the customer service (which took days for them to answer) they first wanted to tell me that the shedding is normal due to the fact that the wig was machine made... well I’m not dumb so after a long discussion they accepted to give me a new wig. Nope the story doesn’t ends here ...
So after almost a month later I received the wig. Having a closer look on the wig I saw that I had a completely different wig. The frontal wasn’t the usual 13*6 frontal (it was like a closure wig with 1 inch lace on the sides) and also the frontal really felt rough and harsh and doesn’t seemed like a Swiss lace . So I contacted them again and told them about my problem and haven’t received a message for 2 days. I told them I want return the wig and have my money back.
Honestly the new wig which I received, really looked like they bought it from a cheap AliExpress vendor for 50£. For the amount of money I spend I expected to get the same wig just with a better quality.
Anyways girls pls save your money and do not buy from them. Trust me. If someone has further question or wanna see pictures of how their hair/wigs really looks like just text me on Instagram I will show you the truth (Lexi.bng)
@silqmist there’s no need for you to reply on this, just know that Karma is real xx

February 4, 2021
Unprompted review
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Reply from SILQMIST

Hi Alexis, we are sorry to hear you are still dissatisfied after receiving another wig at no extra charge. The wig is a machine made wig as selected at checkout and often a 13×6 that has been machine made will have a 13x6 that is capable of creating all intended styles. If you would like a 13x6 across the whole unit, we normally advise all customers to opt for our hand made services where this will not be compromised. I can assure you that that the machine made wig you opted for and have received is a 13x6 and able to complete all necessary styles. Should you have any questions on how to style your unit, please email our contact@silqmist.com so we can assist you with this x

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Rated 5 out of 5 stars

Good quality hair and services

This is my second time purchasing from Silqmist and when I tell you it’s worth it, it really is. The quality of their hair is amazing, there isn’t any funny smell, the hair doesn’t shed and it also handles heat well. The packaging and customer service is always great, they are quick to get back to you if you have any concerns. I would definitely recommend this brand.

January 28, 2021
Unprompted review
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Reply from SILQMIST

Thanks so much for your review. We are happy that you are very satisfied with your hairs.

Team Silqmist.

Rated 5 out of 5 stars

My first purchase

I recently bought body wave bundles and a transparent frontal and I must say the hair was Immaculate when arrived. The hair has No smell, is true to length, the quality of the bundles and frontal especially is amazing. I was hesitant at first due to the bad reviews but I’ll definitely be a regular buying customer. The shipping didn’t take long at all and I was kept informed throughout which was nice. (I also called up a few times before I made a purchase to ask questions regarding wig sizes / just general questions about the hair and they always answered the phone and was happy to help, the girl on the phone was really polite)

January 20, 2021
Unprompted review
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Reply from SILQMIST

Hi ItsPhen, thanks for your review. We are happy that you were satisfied with your body wave bundles. We look forward to serving you again.

Team Silqmist.

Rated 5 out of 5 stars

A Silqmist Stan Is Born.

Top Tier.
The service was smooth. The prices are friendly. The customer service for me is the best thing about them. I currently own two or their units with a plan to order a third one. I trust them for all my hair needs. I cannot see myself going anywhere else again. The delivery also is so good. Esp with the shop app providing up to date tracking i cannot see a single fault in them.

January 19, 2021
Unprompted review
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Reply from SILQMIST

Thanks Top Tier for your review. We are happy that you were satisfied with our customer services and your hairs. We can't wait to serve you again. See you soon.

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