Worst Solar Installation and Maintenance Experience, I wish I had read their reviews online
If you’re considering Silverline Solar, DON’T. Working with Silverline Solar has been a horrendous experience. Solar agreement was signed on the 13th of January 2021. On the 20th of January utility bill was provided. 1st of April they mentioned the got the permit and that it would be installed in a week. It didn’t happen. There was zero communication even though a faster installation date was promised. Steven Biton the CEO who is the only point of contact which is worrying as it appears to be an understaffed company is totally unresponsive and when he responds, it is rude. They have no project management. It was then pushed back to May 5th. By this stage new finance documentation and quite possibly permitting was necessary as we required a new utility bill. We were told on 5th May it was completed even though it wasn’t. The only thing that was communicated was that it was “minor issues”. And with no notice, panels were “upgraded” and configuration was changed which was against the agreement. This is not what was agreed on, more so, Steven was adamant that these additional surprise charges were passed on. By 30th June it was still not turned on. By 23rd August a utility bill was again requested with very little communication as to why. I can only guess it was due to the incompetence of their support which was a scary insight into the future of the support expected for any issues. The salesperson hasn’t been paid. We have reason to believe that they may be trading while insolvent. Overall, possibly the very worst contractor experience I have ever endured. Check their reviews and think twice before you sign the contract.