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Simmer Eats Reviews 

13,595
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,612 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste, high quality ingredients, and generous portions of the fresh meals, which provide a wonderfully convenient way to save time during busy work weeks. Consumers also highlight the exceptionally helpful customer support team and the reliable delivery service that consistently makes daily ordering smooth and hassle-free. Some reviewers were not happy with occasional delivery issues, damaged packaging, or instances where meal selections were automatically picked by the system. A few consumers additionally mentioned that certain dishes lacked sufficient flavor, resulting in a somewhat disappointing dining experience for them.

What people talk about most

Product

People report positive experiences with product, highlighting that the meals are genuinely tasty, fresh, and... See more

Quality

Consumers find quality to be positive, highlighting that the food tastes great, looks good, and provides... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive and helpful support.... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is convenient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the food was to a good standard and great tastes made the meals very enjoyable. Please can you include within the app, a message after you have selected your meals stating the order ha... See more

Rated 4 out of 5 stars

Enjoying the quality of the food, I'm on the lean plan, very flavoursome and filling highly recommend. Thanks also to LILY in customer support making sure I'm having the best experience. Better than... See more

Rated 5 out of 5 stars

Delicious meals at an excellent price point, so easy to cook! Great ingredients and a wide variety from which to choose. First class packaging and delivery. Impressive customer service as Zidane has a... See more

Rated 5 out of 5 stars

I've now finished my 1st box & have to say every meal was delicious. Fresh ingredients & satisfying portions(I chose large but have changed to standard as the large was a larger portion than I expecte... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(13,595)

7,360 reviews in the last 12 months

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Rated 5 out of 5 stars

End to end first class service

End to end first class service. Web site easy to navigate, simple but attractive. Delivery punctual with no dramas. Then.... the food. Simply phenomenal. Well done team Simmer, especially Lily. Amen x

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful experience

I recently received my first simmer order and it was an awful experience.

I had ordered 12 meals, 8/12 were not what I ordered, including two which included shellfish which I can’t eat for religious reasons. This made me very uncomfortable. Another one of the meals came with food all over the outside of the container.

Then when eating the meals that I was able to eat, I found hairs in two of these meals.

Clearly they’re trying to grow too quickly and no longer care about quality or hygiene. It’s disgusting yo receive hair in multiple meals as clearly they don’t have the right practices in place and it’s shameful that they don’t deliver the correct meals (2/3 of my meals were wrong).

Have cancelled and will never order again.

August 10, 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Caleb,

Thank you for telling us, and I'm sorry. This is a bad first order by any measure.

The shellfish is the part that concerns me most. Sending two meals containing something you can't eat for religious reasons isn't a mix-up like any other, and I completely understand why it made you uncomfortable. Getting 8 of your 12 meals wrong is a fundamental failure on our side, and it left you with very little you could actually eat.

I'm also sorry about the container that arrived covered in food, and about the hair you found in two of the meals. Neither is acceptable and both are going to the team today.

I can see we've tried getting in touch but haven't heard back yet. I'd really like to put this right rather than leave it here, so please do reply whenever suits you, or email me directly at samuel@simmereats.com.

I'm sorry we got your first order so badly wrong.

Kind regards,
Samuel 🧡

Rated 2 out of 5 stars

Lack of transparency of cost

Meals are fine but I’m really not happy with placing an order without knowing exactly what is being charged to my card. Even the confirmation of order email doesn’t have the total cost on it?!
I queried this and was given instruction of where to find my “subscription” but that doesn’t tell me exactly what I’m being charged including any postage discount etc.
Why are they the only online delivery company who refuses to make it clear what you’re actually paying before taking your money!🤷‍♀️
i feel the lack of transparency is not acceptable - it makes the company feel untrustworthy.
I see other people have complained about this also but Simmer don’t seem to be bothered to change it.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

We are currently trying to be healthy…

We are currently trying to be healthy and we have very busy lives so simmer has been amazing. The taste in all meals are incredible. I love how easy they are to have and how they can be so delicious! 🤤 recommend simmer and the variety is fab! So thankyou simmer!

August 12, 2026
Unprompted review
Rated 4 out of 5 stars

The meals are of great quality

The meals are of great quality, the customer service levels are very good. The delivery is accurate and always on time.
My only issue, which is minor, is that if you're using My Fitness Pal, the app does not have all the meals. So not sure where the issue is there.

August 12, 2026
Rated 1 out of 5 stars

Horrible experience

I recently ordered and received no email confirming that my order was accepted and being processed. I noticed another sum of money coming out of my account for another order, which I did not sign up for. I was sent no email confirming that I needed to pick orders or would be charged again. I promptly raised this with the company. They were dishonest and said I had been sent these emails. This is a lie. They are not refunding my money. Avoid this company. You say yes once and they assume they can continue taking your money and that they own your account details. Absolutely disgusting company ethics and behaviour!

August 12, 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Alex,

Thank you for raising this, and I'm sorry for the position this has put you in.

I don't want to guess at what happened with the emails, so I'm checking exactly what was sent and to which address before I say anything further on that. What I can say is that money leaving your account when you weren't expecting another order is a horrible position to be in, and I understand why it's shaken your trust in us.

I'd also like to look at the refund decision again myself.

We haven't been able to locate your account from this review alone, so if you're able to email me at samuel@simmereats.com with the email you used at checkout, I'll pick both of those up personally and come back to you.

I'm sorry this is where things stand.

Kind regards,
Samuel 🧡

Rated 5 out of 5 stars

The Best ready meals I’ve tasted …

Option of regular or large portion size, I’ve only used standard and plenty for one person. Full of flavour, lots to choose from, fresh taste with real herbs and spices. The nicest ready meals I’ve eaten. The chickens so succulent and tender. Highly recommended!! Great delivery and service. Thanks Jaime Leigh.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Can not fault the meals

Can not fault the meals, enjoyed every single one I’ve tried, quick and easy to order and given a time slot on the Sunday morning so I know when there coming. Highly recommend 👍Thanks lily

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Simmer - Four weeks in

I placed my first Simmer order a few weeks ago and have enjoyed all their meals so far. Selection and delivery is very straightforward and the meals are convenient, well presented, tasty and healthy. They have freed up a lot of time and eliminated food wastage. Communication is good and Marie in Customer Support has been a pleasure to deal with.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Meals have been great so far and have…

Meals have been great so far and have supported me on my GLP journey - once that is over the meal sizes will help you maintain your goals. The range of menus are great so far - Im not into heavily spicy food but like food with flavour. Customer service have been great, You can temporarily extend delivery dates ( im on Holiday soon so having my package delivered the day after I get back

August 12, 2026
Unprompted review
Rated 4 out of 5 stars

Is it worth it?

Although expensive, as someone who still lives at home this works well for me. the meals are filling and tasty and i always manage to get my first choice each week

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Started this using my blue light discount. Living alone I was wasting money on food and eating junk food for convenience. Every meal I've had has been very tasty over the last 2 weeks. I had one missing item and the customer service was top quality. Added on to my next week's order and very apologetic.

Zidane was a pleasure to deal with.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Loving simmer so far

Loving simmer so far, always arrives on time, really makes my days easier without thinking about what I need to eat. Really enjoy the qualiy and taste of the meals

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Its been few months using meals from…

Its been few months using meals from Simmer and has recommended to my friends after getting positive results in my body. I feel more active and less bloated. Hoping to keep continuing the meals and customer service is amazing whenever i need to reach down they happy to help especially jaime leigh

August 12, 2026
Unprompted review

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