Simplehuman UK Reviews 

had an issue with our pedal bin that was broken, after contacting simplehuman by phone, all sorted thanks to Clarisse, exemplary service !

Great experience! The team is very responsive and always quick to help. What I really appreciate is that they provide real warranty support if any issue comes up. It’s reassuring to know they stand behind their products and take care of their customers. Highly recommended! ⭐⭐⭐⭐⭐

A truly outstanding service in all respects

I have been hugely impressed with the Customer Service team at Simplehuman. Recently was the second time I have contacted them.
Both experiences were totally positive: Simplehuman respond quickly, with helpful and intelligent emails; the attitude of staff is impeccable and the issues werebresolved extremely fast.
I am very happy to recommend this company very highly indeed and with zero reservations of any kind.

Nice service, perfectly arranged!!
*****

Excellent. quick response and exactly the help we requested. Thanks

I've always found Simplehuman'products reliable, robust, attractive which is a reflection of their excellent customer service in which they are friendly, empathetic, reliable producing an excellent turnaround. Simplehuman is my first choice when looking to buy any relevant products.

Excellent customer service, even exceeded my expectations. Will definitely stay a loyal customer. Thank you Simple Human Team UK,

I enquired late on a Saturday night whether a spare part (a spring) was available for an 8 year old 40l stainless steel bin. I was contacted the following day, by an advisor who told me as it had a 10 year warranty it would be covered. As I still had a copy of the invoice, by later that same day a bin was on its way to me. Shipping issues to Jersey ensued, but the customer team were extremely diligent in trying to sort out these out, meaning that I now have a shiny new bin to replace my old one. Excellent customer service and a real treat to deal a team who were keen to resolve my issue quickly. Highly recommended.

Dealt with a lovely CS representative Phoebe M.

It’s rare you email as CS department for an issue and it’s resolved within an hour. Lovely to deal with the same representative too.

Thanks Simplehuman.

All went good but l would be more appreciated if you explained how the return procedure goes. I had to ask several shops and call to finally understand That with fedex , they come to collect the parcel them selves.

Excellent customer service Dealt with my problem very quickly great company very efficient

Laarni was very helpful and speedy. She answered my query quickly and gave me the correct assistance I needed.

Contacted customer services having low expectaions, as I had lost the receipt and could not prove purchase of an illuminated mirror. I found customer services very helpful and very quick in resolving my problem even without the proof of purchase.

Simple Human has been very, very generous in that they have offered to send me a sample of their black wheelie bin liners to see of it will fit ! I have never had that experience before! The are so amazing!

Superb quality and stylish products with fantastic customer service when plastic inner developed cracks after years of use - fast replacement.

Phoebe was very helpful, she went back to the courier to give them delivery directions. Thank you.

The best customer care I’ve received in a very long time!!!!
Worth the investment!

: Outstanding Customer Service – Soap Dispenser Replacement

Dear Laarni and the Simplehuman Support Team,

I wanted to take a moment to thank you for the truly outstanding service I received. You resolved my soap dispenser issue swiftly and offered a replacement without hesitation — a level of care and efficiency that exceeded all expectations.

It’s rare to experience such genuine customer focus, and I’m genuinely impressed by how easy and reassuring the process was from start to finish. Please pass on my appreciation to everyone involved.

I purchased a Simple Human illuminated magnifying mirror last August 2025. Recently, it had stopped charging and working. Therefore I contacted Customer Services via email and they immediately responded. Once they had confirmed details of purchase, and after sending a short video of the issue ( all on the same day the issue was raised) I received an email saying they would be sending me a new replacement - It arrived today, 2 days after issue was raised! Amazing customer service .. if only all companies could operate in this way ..Thank you service team, I would highly recommend Simplehuman