Simplelifehomes Reviews 

Upset with the move out process. Sent the keys by signed delivery back to the Macclesfield office to the address I was given 'Ascend Properties, Suite 105, Fence House, Fence Avenue, Macclesfield, Cheshire, SK10 1LT'. The parcel was signed for on 26/03 with GPS co-ordinates and I've now received an email on 31/03 stating the keys aren't with the property inspector and I'm going to be charged for a lock change, absolutely appalling service. Lady from customer services 'Rose' told me that within the building is the property inspectors office and the keys haven't been delivered to her, informed Rose that if that's the case then the address needs to be changed that is given on the move out email. I will not be paying for a lock change and I've urged them to find the keys as they are in the building signed for by 'Burgess'.

To update - I’ve now been told that the parcel hasn’t been sent to the PO Box of the inspector ‘Brogan’ but there was no PO Box on the address and now I am now told they will proceed with the lock change after 5 days of the end of tenancy which was the 30th March and I’ll have to claim through Royal Mail. What part of the parcel is in the building is so difficult to understand?

Another update- to no surprise the keys have now been located. A lot of unnecessary stress caused to me.

I moved into a Simple Life property on march 27th, and despite the name, the experience has been nothing but stressful and disappointing. I was looking forward to this move, but it has been a total disaster since day one.

On arrival, I was told the hob wasn't working and wouldn't be fixed for four days, forcing me to spend significant money on takeaways. To make matters worse, the floorboards were unfinished. The furniture was in an appalling state: the dining chairs were covered in dirt, and the armchair had disgusting stains that looked like bodily fluids.

When I contacted Simple Life, their customer service was dismissive. They refused to compensate for the food costs caused by their broken appliance and flatly refused to replace the stained armchair because the stain "isn't on the whole sofa." It is unhygienic and unacceptable to expect a new tenant to live with soiled furniture. They failed to notify me of these issues beforehand, which would have allowed me to delay my move. For a company branded as "Simple Life," they have made my life incredibly difficult.

We didn’t receive any email confirmation of our viewing, but thankfully it still went ahead. Our feedback is mainly about the viewing experience and what followed.

We’ve attended many flat viewings before, but we’ve never encountered someone with such little knowledge of the properties they were showing. The lady who greeted us didn’t even check our names on arrival. We were shown two flats, one of which didn’t match the flat number we had originally been told.

When we asked about the pricing, she was unable to provide any details and advised us to call the office instead. We had also been told over the phone that we would be viewing a ground floor flat, which turned out not to be the case. When I asked about this, I was simply told it had already gone which is completely fine, but this should have been communicated to us upon arrival rather than us having to ask.

It’s concerning that someone is tasked with showing properties without even the most basic knowledge, including rental prices or availability.

We also asked about the application process, but were given a very vague and generic response. To our surprise, when we called the next day to request further information, we were told both had already been taken. At no point during the viewing were we informed that the properties were first-come, first-served or that there were other viewings taking place.

When I called back, I was told the only remaining flat in the building was a more expensive one. I asked if they could send a video tour of that specific flat, but was told to look online. The video available online looked identical to the flats we had already viewed, so it wasn’t clear why this one was priced higher. I specifically requested a video of the actual unit, not a generic example, and was told it would be sent over, however, it’s now been a week and I haven’t received anything.

In the end, it felt like a blessing in disguise, as it doesn’t give much confidence in how organised or communicative they would be if we had gone ahead and rented through them.

They are very effecient and were always so kind and helpful whenever I contacted them.

Do not trust this company they do not vet people before they give them a tenancy. There is a lot of Low life’s who have criminal records and cause Antisocial behaviour problems they break all the rules when they move into the properties.
They have partnered up with Vistry and Sigma, they are not interested in controlling Tenants who break the covenants in a New build area.
They don’t pick up the phone and help innocent people who suffer at the hands of bullying tenants.

Be very careful if you find you end up buying a private home and you get to live next to Simple Life homes Rented by criminals.

I do not recommend renting from Simple Life. Since moving in, I’ve experienced repeated heating and hot water outages, including during winter, leaving the property cold and unusable. Communication is extremely poor—calls go unanswered, and complaints take weeks to be addressed, only to be denied responsibility.

I’ve been passed back and forth between Simple Life and L&Q, with neither accepting accountability. Many other tenants in the building are experiencing the same issues. The service is unprofessional, causes significant distress, and fails to meet basic landlord obligations.

1 month+ without a replacement bed. I notified on move in that the bed had no feet. I receieved no response. Now the bed has caved in due to lack of supports..

1 month after raising a repair request, I keep being told it's "awaiting approval". Absolute joke, I've been sleeping on the floor for a month now...

On top of that, I raised multiple issues, half painted ceiling, paint on the carpets, chips in the kitchen cabinets, beading destroyed...

Absolute nightmare to get anything sorted, I can't wait to leave

I had a very positive experience working with Amber, who handled our move. She was consistently efficient, polite, and professional throughout the entire process.

Everything was handled smoothly, and she made what could have been a stressful situation feel straightforward and easy.

She was informative and timely in her responses to questions, and it was obvious she genuinely cared about making sure everything went well.

Going through the renting process was made super easy and stress free all thanks to Amber! Super responsive from the beginning!

Overall, my experience has been very positive. The management and general administration are excellent and well organized. However, the response time to repair requests can sometimes be slow, which I believe could be improved.

Aside from this, the property itself is lovely and the neighborhood is peaceful and pleasant to live in.

Beautiful home to enjoy and love
The company are absolutely fantastic 😀

We arranged a viewing with Simple Life Homes a few days ago. This morning, about an hour before the viewing, I received a missed call from them. I assumed it was to confirm that we were still attending, so I called back within minutes and provided the address of the property. However, the staff member struggled to locate the property on their system for quite some time, which wasn’t a great sign.

After confirming the viewing, we drove 30 minutes to the property. We waited there for over 15 minutes, but no one from Simple Life Homes showed up. It was incredibly frustrating, especially as we had taken time off work specifically to attend this viewing. The lack of organisation alone made me hesitant about renting with Simple Life Homes, so in a way we’re almost glad no one turned up.

Simple Life do offer genuinely gorgeous houses and the developments themselves are very well presented. However, they are very expensive for what they are, and the overall experience as a tenant can be frustrating — particularly towards the end of the tenancy.

One thing that stood out early on was the process around viewing properties. In our experience, there was pressure to pay a holding fee before even being able to properly secure or progress with a property, which felt unusual and not very tenant-friendly.

During the tenancy the property itself was good and generally well maintained, but the end-of-tenancy process has been extremely disappointing.

When we moved out we made a clear effort to leave the property in good condition. We cleaned thoroughly and documented everything with photos and video evidence taken on the day of move-out. Despite this, several cleaning-related charges were raised afterwards which we believe are unreasonable.

For example, some of the claims related to minor dust on skirting boards and similar issues, even though the check-out inspection was not carried out until after the Christmas and New Year period, well over a week after the tenancy ended. In an empty property during winter, some dust settling is completely normal.

There were also errors in the initial report, including rooms being mislabelled, which were later corrected. This added to the feeling that the process was rushed and poorly managed.

While we accept responsibility where appropriate (such as a small carpet clean in one room), the majority of the charges are now being disputed through the Tenancy Deposit Scheme due to a lack of clear supporting evidence.

My advice to anyone renting with Simple Life would be to document absolutely everything when moving in and moving out — take photos, videos, and keep records of all communication.

The houses themselves are lovely, but between the high rents, upfront fees, and difficult end-of-tenancy process, the overall experience has unfortunately left a negative impression.

Great process getting us into the property

The agent was kind to show us around and explain in details, having responses to all we asked

In general, if it is not an emergency repair, it takes 3 weeks to a month to fix.

Why I give them two stars rating is the bath water leak, bothered us for over two months. I reported it in early Jan, I said even though changing shower head and shower hose, problem still exist.

They arranged a man from Caldor Ltd. on 30 Jan to the house to see, he detached the shower hose and said few drips of water leak was fine. I was not aware of call out charge, nothing fixed, he left, and Simple Life charged me £72 call out charge.

After a month, I tried installing water filter, change back the original shower head, put on a bucket to test water leak, problem still exist, your colleague Ellie Yarwood emphasized shower head is our problem, the charge will continue.

I will recommend go to learn how to fix water leak before renting homes with this company, don't being fooled and unreasonably charged, that means losing your deposit.

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Updated after reply:

They don't understand, I changed shower head back to original one in January and several days ago and test, water still leak, hence it is the problem from the BATH, NOT MY SHOWER HEAD

Paulina Szczepaniak Have a Good communication and prompt in feedback she has been a help throughout my processing for the rent

Currently it's a 1 star rating.
Have placed a one month's notice period on our property on Friday 20th with the aim to move into a different simple life property. However there is no communication, our move in date is apparently next week. Impossible to get through to anybody on the phone, was happy to take a holding deposit of ourselves but no communication since.

I had such a positive experience with Amber throughout my application process. From the very beginning she was friendly, professional and incredibly responsive. She explained each stage clearly, kept me updated and made what can often feel like a stressful process much smoother and more reassuring.