It was very simple and easy to set up a monthly plan spread over 24 months, and one which didn’t increase the cost of not paying all at once. The price is the best competitive price I could find, whil... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All carried out without any problems and quite quickly. The one thing we thought not right was the fact that we took out two plans and just because we share an email address we were not entitled to... See more
Every step of the way my husband was kept informed by very respectful persons dealing with his mother’s cremation. At no time did he need to contact them as it was so professionally dealt with. His qu... See more
After searching others I liked the price of simplicity and the ease of doing it online plus I was unsure about certain questions I had so I rang them as well and they gave me peace of mind. I now fee... See more
Company details
Written by the company
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Contact info
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, United Kingdom
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
You should know
4.8
Excellent
406 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made an enquiry and a hassle free, no pressure purchase made
Made an enquiry, received all information by email and a few days later had a phone call from the company to ensure I had received all information I required. The gentleman I spoke with offered to send the same information by post which arrived some 3 days later. My wife and I read through everything, discussed and agreed to purchase a plan each. We purchased our plans via the company website. Totally hassle free, no pressure, consideration given and a purchase made at our own pace. Should you wish to clarify or question anything at all, just ask. The staff are helpful and considerate.
March 10, 2026
Easy set up and easy to pay each month
March 18, 2026
Easy and straight forward process to…
Easy and straight forward process to book. All paperwork received within a couple of days
March 17, 2026
the lady I spoke to was kind and…
the lady I spoke to was kind and helpful,I didn't find it an easy thing to do, facing one's own mortality is never easy,but the lady I spoke to was empathetic ,kind and supportive
March 24, 2026
Get it sorted out now is a lot better…
Get it sorted out now is a lot better than getting it sorted last minute
March 16, 2026
professional staff at Simplicity
When speaking to staff at Simplicity , they filled me with confidence that i was being listened to and my wishes was met.
They was friendly and very professional.
March 23, 2026
Doctors fees are not included with…
Doctors fees are not included with simplicity cremation, which they don't state on their page. The price for the cremation plan does seem to be cheaper than others but was disappointed. The whole point of having a funeral plan I thought was so loved ones didn't have to find money when it's my time.
March 24, 2026
Unprompted review
Reply from Simplicity Cremations
Thank you for sharing your feedback. We completely understand that the primary reason for taking out a funeral plan is to provide total peace of mind and ensure your loved ones aren’t faced with unexpected costs.
We would like to reassure you regarding the 'doctor’s fees' you mentioned. As of September 2024, UK law changed significantly under the Death Certification Reforms. These reforms officially abolished the old fees that doctors previously charged for cremation certificates (often referred to as 'Form 4').
Because these certificates are no longer required and have been replaced by a state-funded Medical Examiner system, these fees no longer exist for cremations in England and Wales. By not including them in our plan price, we ensure that our customers are not paying for a medical service that is now provided for free by the NHS.
Our goal is to keep our plans as affordable and transparent as possible by only charging for the services actually required under current legislation. We are sorry if this wasn't clear on our website, and we appreciate you bringing it to our attention so we can ensure our wording is as helpful as possible for future customers.
Very easy to sort out
Very easy to sort out. Everything was explained clearly by a lovely lady.
March 9, 2026
Easy to apply and cheapest one around.
Easy to apply and cheapest one around.
Fast friendly and reliable service.
This is best one around.
March 13, 2026
So easy to set up online .
So easy to set up online usually companies want to phone you which I do not like.
Easy to answer questions and good value.
March 20, 2026
Staff made it easy to arrange
March 13, 2026
Lisa was brilliant explaining…
Lisa was brilliant explaining everything to me and answer some of my questions.
March 13, 2026
Had its problems
I liked how simple it was to set up, however several mistakes were made wrong spelling of simple surname, information not sent to my named person till I phoned to complain leaving me thinking if mistakes are made at the outset how will they actually perform when the enevitable happens
March 20, 2026
Reply from Simplicity Cremations
Dear Carol,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet expectations and regret the errors and delays you encountered at the outset.
Accuracy, communication, and trust are extremely important to us, and we appreciate you highlighting where we fell short.
Your comments have been noted and will help us improve our processes and service standards going forward.
Kind regards,
Sally
Made very easy to set up
March 12, 2026
Easy to put in place
March 12, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.