Simply Eco Ltd Reviews 

1,143
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and efficient staff for completing boiler installations quickly while ensuring homes are left completely clean and tidy. Consumers deeply appreciate the helpful customer service representatives and clear communication provided throughout every stage of the grant application and fitting process. However, some customers also noted occasional scheduling delays, unexpected communication gaps, or installation errors that required significant additional follow-up to fully resolve. A few reviewers experienced recurring problems with specific appliances, wiring mistakes, or faced practical challenges when trying to fix post-installation faults.

What people talk about most

Service

Clients share satisfaction with the service, highlighting professional and efficient engineers who leave work... See more

Staff

Consumers find staff to be positive, highlighting that engineers and office teams are consistently polite,... See more

Product

Users describe ambiguous interactions with product, expressing general satisfaction with their new boilers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful and informative... See more

Quality

People report positive experiences with quality, noting that the work is consistently completed to a high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After the initial phone call eco looked into my case and helped me out in every step .Very informative and helpful. After the initial assessment it didn't take long from start to finish and when the e... See more

Rated 5 out of 5 stars

Had a combi boiler fitted and our engineer was very professional and efficient. There was a lot of work involved because of removing an old back boiler. The work was done to a high standard and when... See more

Rated 5 out of 5 stars

There was a little stall in between be approved to the work being booked in due to government changes but all in all. The men arrived when they said they would. We’re polite and courteous. The work... See more

Rated 5 out of 5 stars

We had new loft insulation and a boiler installed by Simply Eco. The insulation team were very helpful . They were very quick and tidy. They left the the house clean and took the packaging away... See more


Company details

  1. Heating Contractor

About Simply Eco Ltd

Written by the company

FULLY FUNDED BOILER GRANTS

What we install:

- Boiler Replacements - First Time Central Heating Installs - Cavity Wall Insulation - Room in Roof Insulation - Underfloor Insulation - Bathroom Extractor Fans - Window Vents - Smart Thermostatic Radiator Valves


APPLY NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,143)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New boiler and loft insulation 10/10

I recently had loft insulation and a brand new boiler fitted with simply eco. I'm so happy I chose this company as they were fantastic with everything. It took approximately 4 weeks from initially contacting them and everybody I dealt with was so helpful and friendly. The man that came to fit the boiler had a difficult job because of the position but he said we brilliant and got to work so quickly. My heating is working brilliantly and I have constant hot water at the perfect temperature. Genuinely feel so lucky to have had this under a government grant. Thanks again from Millie Ash

February 17, 2025
Unprompted review
Rated 4 out of 5 stars

Total c/h replacement

I would have loved to have given five stars to Chris and his crew but, through no fault of their own, this was clearly a two day job, total central heating replacement.
They worked flat out for eleven hours and were clearly out on their feet, so I told them my wife and I, both 79 years old, would tidy up which was a massive job that could have been done comfortably over two days

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service from office staff, quick and easy survey and installation. If you need a new boiler these handle your case every step of the way...

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted simply eco November 2024…

I contacted simply eco November 2024 having had no boiler for over a year, surveyor arrived within days, I was advised regarding all work process all tradesmen where very efficient arrived on time tidied up & left everywhere spotless absolutely delighted with the work I received full loft insulation new boiler system 4 radiators I would highly recommended simply eco highly professional company.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

am so grateful to simply echo from…

am so grateful to simply echo from start to finish, from office staff keeping me updated to the work from the guys who fitted the boiler, all extremely helpful and over the moon with their workmanship. What a difference the boiler makes, highly recommend this company

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Simply eco have been brilliant…

Simply eco have been brilliant following the breakdown of my elderly mums old boiler it happened a week after Xmas 24 when the weather turned really cold… she had no heating or hot water… they came out and surveyed the house which included getting the loft insulated then after the application was completed literally 2/3 weeks her boiler was getting fitted by 2 really nice plumbers… thank you for making the experience stress free for mum and me… definitely recommend 🙂

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

When I first made enquiry they were…

When I first made enquiry they were happy to take the time to explain the process, someone came around and looked at the work required to replace my decrepit boiler.
I had a reminder message of the time in which the surveyor would arrive, the person that came out was polite and explained everything from removal, pipework, and installation. They booked me in for the installation, which was quick and efficient, the person who installed the new boiler was brilliant. He removed the old back boiler with care, and left everything clean and tidy,
My partner was shown how to work the new boiler and nothing was too much trouble. Details were left in case we had any problems.

I would definitely recommend Simply Eco you won't go wrong,
Thank you for everything and helping us in our time of need.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

High Recommendation indeed SimplyEco

I suffer with disabilities and conditions, and I was highly recommended SimplyEco. I contacted them, I was pleasantly surprised I was eligible for help. SimplyEco rang and made an appointment for Survey Engineer to look over my 30 year old home. After examining I was told I would get some free modernisations. The loft insulation, and ventilation which was efficiently and professionally handled in no time. On inspection my original boiler was found to be only 60 per cent efficient?? SimplyEco fitted a superb new Worcester Bosch Boiler, by a marvellous engineer who detailed every single thing he did. He was amazing. Clean, tidy, knowledgeable, incredibly efficient. He fitted boiler easily in a day and left me with a terrific boiler which I could instantly see on my energy meter started saving me money. Through whole process I was kept informed and updated the whole time. SimplyEco I cannot recommend them highly enough to you. If you qualify, and they let you know, don’t hesitate for full, first class, friendly and helpful service. I’m very glad I did. K. Clinch - Hampshire.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

mply Eco are Simply the best!

mply Eco are Simply the best!
They made the process very quick and easy.
When I first made enquiry they were happy to take the time to explain the process, I was booked in for someone to come round and look at the work required to replace my back boiler.
On the day I had a reminder message with and allocated time on arrival, the gentleman that came out was polite and explained everything from removal, pipework, and installation.
Once I was happy, they booked me in for the installation, which was quick and efficient, and worked around myself as I work shifts.
Aaron and Jordon who installed the new boiler were brilliant. They again what was going where and why, removed the old back boiler with care, and left everything clean and tidy!
Aaron showed me how to work the new boiler and nothing was too much trouble. Contacts details were left in case I had any problems which I have not needed.
I would definitely recommend Simply Eco you won't go wrong!
Thank you for a service second to none

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant from initial contact to…

Brilliant from initial contact to survey, customer support and contact, arranging survey of neglected house, fitting wall and loft insulation, new boiler pipes and radiators. went above and beyond. All tradesman superb, fitted whole central heating system in 6 hrs. Couldnt recommend this company enough .10/10

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service- do unusual in todays work to be able to speak to a real human being who was fully informed about matters. The staff who fitted the boiler were very courteous and professional. Impressive stuff -indeed I have recommended them to many of my friends

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

We had a new boiler fitted

We had a new boiler fitted but first we had to have trickle vents in the windows and loft insulation, the loft team were great with absolutely no problems at all, they were very clean and made sure everything was spot on before they left, they also done the trickle vents and was fast and very professional, the boiler installer came a few days later and was very good considering he had more work to do than he originally thought but carried on regardless, I would 100% recommend this service to anyone, thanks very much for your hard work.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

VIP service from Hakeim Hussain

First of all I would like to say a very big thank you to Hakeim Hussain who assisted in me getting my new boiler.
This amazing gentleman is very knowledgeable,polite and helpful from start to finish. A true credit to your company.
He was so informative and did everything he could to assist me without any hesitation. He updated me with everything he could. All telephone conversations with Hakeim as productive.
He made me feel like a Valued Customer. I am delighted & grateful that he assisted me.
Highly recommended and appreciated.

February 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look