Simply Eco Ltd Reviews 

1,143
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and efficient staff for completing boiler installations quickly while ensuring homes are left completely clean and tidy. Consumers deeply appreciate the helpful customer service representatives and clear communication provided throughout every stage of the grant application and fitting process. However, some customers also noted occasional scheduling delays, unexpected communication gaps, or installation errors that required significant additional follow-up to fully resolve. A few reviewers experienced recurring problems with specific appliances, wiring mistakes, or faced practical challenges when trying to fix post-installation faults.

What people talk about most

Service

Clients share satisfaction with the service, highlighting professional and efficient engineers who leave work... See more

Staff

Consumers find staff to be positive, highlighting that engineers and office teams are consistently polite,... See more

Product

Users describe ambiguous interactions with product, expressing general satisfaction with their new boilers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful and informative... See more

Quality

People report positive experiences with quality, noting that the work is consistently completed to a high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After the initial phone call eco looked into my case and helped me out in every step .Very informative and helpful. After the initial assessment it didn't take long from start to finish and when the e... See more

Rated 5 out of 5 stars

Had a combi boiler fitted and our engineer was very professional and efficient. There was a lot of work involved because of removing an old back boiler. The work was done to a high standard and when... See more

Rated 5 out of 5 stars

There was a little stall in between be approved to the work being booked in due to government changes but all in all. The men arrived when they said they would. We’re polite and courteous. The work... See more

Rated 5 out of 5 stars

We had new loft insulation and a boiler installed by Simply Eco. The insulation team were very helpful . They were very quick and tidy. They left the the house clean and took the packaging away... See more


Company details

  1. Heating Contractor

About Simply Eco Ltd

Written by the company

FULLY FUNDED BOILER GRANTS

What we install:

- Boiler Replacements - First Time Central Heating Installs - Cavity Wall Insulation - Room in Roof Insulation - Underfloor Insulation - Bathroom Extractor Fans - Window Vents - Smart Thermostatic Radiator Valves


APPLY NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,143)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really superb service

Really superb service, trustworthy company and staff friendly and polite, kept me updated with timescales and did a brilliant tidy job, Thank you, new boiler is superb

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Due to my health issues we qualified…

Due to my health issues we qualified for a boiler replacement, and surprised that our loft also required replacement insulation.
All communications were helpful and we were happy with the work that was carried out. Especially Dave who fitted the boiler, and radiator thermostats, a lot of work.
Would thoroughly recommend this company.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Grant & Insulation …

I saw an advert fir Simply Eco boiler grants and decided to apply, I met the criteria and had additional loft insulation, venting and new boiler installed, the boiler installation was delayed for a few weeks due to funding, however not the issue of Simply Eco, insulation and venting was completed quickly and efficiently, and once boiler was scheduled the guys arrived on time and worked well into the evening to ensure installation in one day, house is now lovely and warm - thank you Simply Eco

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service!

Simply Eco have been absolutely fantastic from start to finish!
Continually kept me updated with progress of the survey, application and works
The surveyor was fantastic and a lovely friendly bloke who I felt very at ease with measuring every inch of my house!
Having a mobile number with customer service was great and always a very quick response
The engineers that came to carry out the work were fabulous, very quick, tidy workers, showed me how to use the new system and were done within the day
Any issues very quickly resolved and the chap that came out to sign off spent extra time programming everything for me and checking all my radiators.
The house is so warm and so much more energy efficient
Would highly recommend, whole service start to finish was brilliant thank you!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Simply Eco.

Extremely efficient company from start to finish. Work carried out by experienced professionals to a high standard and nothing was too much trouble. Would highly
Recommend.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

As an update from my review dated 20th…

As an update from my review dated 20th November, Simply Eco continue to dispute my review, saying it was defamatory, then i was reviewing a different company. For clarity, I have included an extract from their own email apologising for the poor service, acknowledging I had to privately arrange a boiler replacement, offering £150 “to remove the review,” and confirming staff retraining.

I will provide Trustpilot with the full email if it becomes necessary.

November 20, 2025
Unprompted review
Simply Eco Ltd logo

Reply from Simply Eco Ltd

Thank you for taking the time to review your experience; we note that on this instance, we were unable to assist you with your improvement works. Should you wish to discuss the matter further, please call us on 0121 667 9972.

Rated 5 out of 5 stars

Simply amazing!

I have been fortunate enough - through the help and support of Simply Eco - to have received a grant for new central heating, loft insulation and a ventilation system fitted in the loft. After a long wait (over a year due to funding delays on the Eco Flex programme), I got the grant due to my health conditions. Simply Eco arranged for me to have a medical consultation, at no cost, to support my application and, once the grant was approved, Simply Eco got everything done very quickly. Every contact I have had with the company has been professional. Kris, Ben and Alex, who fitted my boiler and radiators were so considerate of my property, and could not have been nicer. Thanks, too, to the guys who installed the loft insulation and ventilation system. I am so grateful to all involved.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

This company is great

A great company to install your boiler. Our boiler was over 25 years old and with my health issues I applied for the government grant. The communication with Simply eco was very easy and they kept in touch with dates etc. The guys that came were very hard working, polite,clean and tidy. Loving my new boiler, it seems a lot more economical. Thank you.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I was hugely impressed with my ch…

I was hugely impressed with my ch boiler installation which also involved topping up the loft insulation, fitting a ventilation system in the loft as well as installing vents to the double glazing. Simply Eco made it very easy to arrange. All the work was carried out quickly and efficiently by cheerful and helpful engineers who left no mess anywhere and answered all my questions. Can't recommend Simply Eco highly enough.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Simply eco we’re absolutely amazing…

Simply eco we’re absolutely amazing from start to finish, staff on the phone was friendly and the staff who turned up to re insulate my attic also were! They removed and bagged all the old insulation and brought it down ready for me to tip, couldn’t recommend enough

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free and pleasant…

The Simply Eco installers turned up when they said they would. They were pleasant and polite and professional in their installations .When the work was completed everything was left clean and tidy.
Any queries I had were answered by the office there and then, or they quickly got back to me. In my experience this was a good company to deal with.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional kept me updated…

Very professional kept me updated throughout the process from beginning to end. All the trades people who came was very polite cleaned up after themselves
And every time i called the office staff where polite or gave me a call back if they was on another call.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

I really thought this was a scam, I could not have been more wrong.
Superb fitters, considerate and tidy workers.
Great communication from the company and the fitters.
Do not hesitate, get simply eco to fit your system.
I had the ENTIRE system installed.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Constant spam emails – won’t stop even after asking

I’ve been receiving repeated marketing emails from Simply Eco Ltd despite never giving consent or having any previous dealings with them. I’ve asked to be removed from their mailing list, but the spam continues.

It’s frustrating and unprofessional — companies should respect people’s privacy and data protection laws. If this is how they operate before you even engage with them, I’d be very cautious about giving them any personal information.

Clearly tried to denie sending out these as well when the initial review was posted, your company said i had the wrong company now your admitting you sent emails at texts messages , I know 100% I've never visited your website, classic spam !! Avoid at all costs

October 27, 2025
Unprompted review
Simply Eco Ltd logo

Reply from Simply Eco Ltd

This review is not reflective of our business and the way we work, as such, it is highly irregular that you have posted this.

We do not contact anyone without their express permission; we do not cold call, and we do not make any unwanted contact.

To confirm, we would only ever call back an individual who has visited our website, whether through them completing our capture form and leaving their information, or, by them allowing cookies which subsequently facilitate contact. In this case, it seems you would have allowed cookies. This is wholly in line with the terms of service of our website.

As with most websites you visit these days, ours clearly states whether any functional or marketing cookies are being used, and will ask for you to confirm you agree, or deny these permissions. As this point you have the choice to not continue and come off the website, if you so choose..

Finally, from our internal review, I can confirm you received one email and two SMS messages, not enough to warrant your extremely inaccurate review.

Rated 5 out of 5 stars

Simply eco is a very trustworthy…

Simply eco is a very trustworthy reliable company who provide excellent customer service there were issues with my boiler installation once raised these were dealt with efficient and very quickly.
I would recommend this company as it's a very reliable and honour what they promise.
Mr W Ahmed

October 18, 2025
Unprompted review

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