Simply Eco Ltd Reviews 

1,143
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and efficient staff for completing boiler installations quickly while ensuring homes are left completely clean and tidy. Consumers deeply appreciate the helpful customer service representatives and clear communication provided throughout every stage of the grant application and fitting process. However, some customers also noted occasional scheduling delays, unexpected communication gaps, or installation errors that required significant additional follow-up to fully resolve. A few reviewers experienced recurring problems with specific appliances, wiring mistakes, or faced practical challenges when trying to fix post-installation faults.

What people talk about most

Service

Clients share satisfaction with the service, highlighting professional and efficient engineers who leave work... See more

Staff

Consumers find staff to be positive, highlighting that engineers and office teams are consistently polite,... See more

Product

Users describe ambiguous interactions with product, expressing general satisfaction with their new boilers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful and informative... See more

Quality

People report positive experiences with quality, noting that the work is consistently completed to a high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After the initial phone call eco looked into my case and helped me out in every step .Very informative and helpful. After the initial assessment it didn't take long from start to finish and when the e... See more

Rated 5 out of 5 stars

Had a combi boiler fitted and our engineer was very professional and efficient. There was a lot of work involved because of removing an old back boiler. The work was done to a high standard and when... See more

Rated 5 out of 5 stars

There was a little stall in between be approved to the work being booked in due to government changes but all in all. The men arrived when they said they would. We’re polite and courteous. The work... See more

Rated 5 out of 5 stars

We had new loft insulation and a boiler installed by Simply Eco. The insulation team were very helpful . They were very quick and tidy. They left the the house clean and took the packaging away... See more


Company details

  1. Heating Contractor

About Simply Eco Ltd

Written by the company

FULLY FUNDED BOILER GRANTS

What we install:

- Boiler Replacements - First Time Central Heating Installs - Cavity Wall Insulation - Room in Roof Insulation - Underfloor Insulation - Bathroom Extractor Fans - Window Vents - Smart Thermostatic Radiator Valves


APPLY NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,143)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

We had excellent service throughout the whole process. We were very impressed with the fitters and how conscientious they all were. We are now completely happy with the finished work and would definitely recommend Simply Eco to anyone.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased to have worked with…

I am very pleased to have worked with ecosystem due to the effective work quality decency and professionalism. It was worth working with them due to effectiveness and keeping the customers up-to-date with the new trend policies and standards so he’s worth working in the future with them.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Superb - would recommend

Wonderful experience from first call all the way to after care.

Alicia in the bookings team was easy to communicate with and friendly, whilst Teodor the engineer was swift, efficient and went above and beyond when installing our new boiler.

When one radiator wasn't heating up well, they swiftly sent someone to the property to resolve the issue

I would say I was initially quite hesitant about the company but I can sincerely say it was a great choice to proceed with them.

Fast and easy to get in contact with, and overall, a great experience and would definitely recommend to others.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great result from professional team of people

The service is first class throughout the whole experience the professional attitude was great. Very pleased with the finished product. I would recommend Simply Eco Ltd very highly. No problems or stumbling blocks from start to finish fantastic.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service made easy

Brilliant from first contacting them to sending someone out to do checks and then having the boiler put in. It did take longer than it should have due to the plumber they sent out first telling me I needed to pay for a roofer. But I contact simply ego and said I shouldn’t have to do this the plumber should know how to handle a flat roof and ask for someone else. Which they did send out and then he got on with it and all was done by 3.30 that day. What I did like is I was able to contact simply ego via WhatsApp so not having to take calls which was better for me personally due to my job.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

SimplyEco provided a great service

SimplyEco provided a great service. I didn’t realise I was eligible for a free boiler upgrade until they told me. They replaced the boiler, the loft insulation and installed ceiling and window vents. Our old boiler was 60 years old and not easy to replace but the team did all within a few a smile and never complained. Highly recommended.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Contacted me using details from an unsubmitted form

I was curious about what they had to offer, saw the postcode box and thought I'd be able to get a bit more information without providing any more details. I used my phones autocomplete to fill the postcode and clicked next, the form was already populated with my details but I had decided I didn't want to proceed so I left the page. Within seconds I had received a text and then a follow-up email which I had never actually submitted to them.

They then proceeded to call me several times even after I had text them telling them to delete my details and not contact me further.

Felt like incredibly scummy practice. While I was only looking out of curiosity I have no intention of revisiting in the future.

As I was writing this a rep from them was still trying to call me. Told them I had responded to the text asking them to stop contacting me to which she said the bot had replied to the text and would remove my details.

April 16, 2025
Unprompted review
Simply Eco Ltd logo

Reply from Simply Eco Ltd

Hi Jonathon and thanks for taking the time to review your recent experience. Whilst we are wholly apologetic for the inadvertent call, this would undoubtedly have happened due to your own cookies and privacy settings. Please review these and amend accordingly.

Please try and understand that we do not have a magic ball, (if only we did), as such, we cannot obtain your information unless you choose to share this with us.

As for the rep calling you whilst you were messaging our AI Assistant, this was again a simple internal prompt that most of our genuine customer are happy with.

Additionally, please note your details have been removed from our systems.

Rated 5 out of 5 stars

We want to thank the Simply Eco Team…

We want to thank the Simply Eco Team for installing our new boiler. The team was very professional, efficient and friendly. The boiler was installed quickly and the engineers werw very helpful in showing us how the boiler operates.

They also left no mess and took away the really old boiler. They ensured the boiler was working before leaving to ensure we had no issues.

We would not hesitate to recommend them to our family and friends.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent boiler company

I contacted Simply Eco on last October and l had a new boiler fitted by professionals fitter in January 2025,l am very happy.Customer service was very good and fast , especially Miss Alicia , she responded very fast and give me a good help,lam very appreciated and highly recommended Simply Eco.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We want to thank the entire team at Simply Eco for the excellent service from start to finish, expecially to Muhammed and Ali who installed our new boiler. The lads were professional clean and tidy, and completed all work to a very high standard. I would highly recommend.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

I reached out to Simply Eco for help…

I reached out to Simply Eco for help with getting a new boiler, and I have to say, the support I received was fantastic! They asked me a bunch of questions to figure out if I was eligible for some financial assistance, and within minutes, I found out that I was!

The next step was a survey, which revealed we needed some extra insulation. That was taken care of in just a few weeks. Before I knew it, we got an appointment for the plumber to come by. The whole process was seamless, and the plumber was great—he kept me informed every step of the way.

When the new boiler was installed, I received lots of helpful information on how to use it. Overall, we’re absolutely thrilled with the experience from beginning to end.

A huge thank you to Simply Eco!

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service
Informed every step of the way, answered any questions I had and nothing was too much of an issue. Everyone who provided work was amazing, polite and informative.
Admin staff helped with all queries and extremely fast to respond.
So impressed with the services which simply eco provided
Would definitely recommend

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

The technicians arrived on time and…

The technicians arrived on time and cracked on straight away with the insulation of the loft and replacement boiler.
They eorked in a proffesional manner, clearing up after themselves, a very efficient and tidy job! They also put in a new thermostat controller, and explained how to work it.
Absolutely brilliant company and fully reccomend them.
Proffesional, knowledgeable, friendly and efficient.

March 1, 2025
Unprompted review

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