Had the extinguisher I needed at half the price of local hardware chain stores. Easy ordering. Shipped promptly and delivered with care. Note: order before 2pm for free shipping (damn, missed that!) T... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Just used Simply Extinguishers for the first time. Good old fashioned service. I ordered and paid online, then needed to call to amend my order and it was so easy. Delivery was made next day as... See more
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Easy to order online. If ordered in good time, next day delivery available, and free with minimum spend. Excellent..
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Purchase of my item (a fire ladder) was exactly as advertised but unfortunately it did not fit my windowsill. The customer service department was very quick to get back to me online and offered an e... See more
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Company details
- Fire Protection Service
- Construction Equipment Supplier
- Prints and Signs Store
- Safety and Work Wear Store
- Safety Equipment Supplier
- Security Equipment Store
Written by the company
Simply Extinguisher is part of the Simply Safety Group, offering genuine UK fire extinguishers with every approval and free next working day delivery, as well as the other safety equipment you're likely to need. All available at competitive prices, which makes us simply unbeatable.
Free Next Working Day Delivery
Order before 2pm, Monday to Friday
We'll deliver your items the next working day - free for orders over £25 +VAT - when you order Monday to Friday, excluding bank holidays.
Contact info
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Simply Extinguishers & Simply Safety Group
Thank you for the review Robert, it always puts a smile on our faces when customers have good things to say.
All the best,
Erin
Reply from Simply Extinguishers & Simply Safety Group
Those are three of our favourite words to be described as - thank you for the Excellent review.
All the best,
Mark
Reply from Simply Extinguishers & Simply Safety Group
That's great you are happy with the experience as a whole.
Thank you for the review.
Stef
Quick and easy to order.
March 25, 2024
Reply from Simply Extinguishers & Simply Safety Group
I'm glad you found it an easy experience to order what was needed.
I hope you're happy with the product too, and thank you for the review.
Many thanks,
Kerry
Simply extinguished we’re v good
Simply extinguished we’re v good, delivery people told us they were coming and we waited in but they came the next day. That aspect was annoying.
March 30, 2024
Reply from Simply Extinguishers & Simply Safety Group
Thank you for the review Annie. I'm glad you're happy with the service and please accept my apologies that the courier faced a delay in delivering your order.
If you have any issues, please do get in touch with us.
Many thanks,
Mark
Great selection of products and good prices
I found Simply Extinguishers when looking for some stainless steel small capacity extinguishers to fit to a boat for use on all types of fires. They have a great range of products and their pricing is very competitive. The only confusion came when the description of the extinguishers was listed as 'Chrome' on the delivery note, which would not have been suitable for the marine environment I was intending. This was resolved after a short conversation with a customer service representative it was confirmed that this is just a descriptive error of the colour on their system.
March 28, 2024
Reply from Simply Extinguishers & Simply Safety Group
Hi Andy,
I'm thrilled you're happy with our prices and the large catalogue of products we have - it's always great to hear from our customers.
We use the term Chrome as it has been adopted across the industry to describe the finish of our shiny stainless steel extinguishers. Plus, it sounds nicer too. These are very popular with our customers, and I'm sure you'll be happy with yours too.
If you have any further questions, just let us know.
Many thanks,
Stuart
Excellent service
Excellent service. Ordered online & delivery was on time & all items were just as expected when they arrived.
March 28, 2024
Reply from Simply Extinguishers & Simply Safety Group
Thank you for sharing your experience with us Nick - we work hard to ensure customers receive their orders as seamlessly as you have.
All the best,
Stuart
Initial error sorted eventually
Wrong (cheaper) item sent. Have phoned a couple of times and given details and have not heard back.
Edit: This was rectified eventually so no issue now.
March 24, 2024
Reply from Simply Extinguishers & Simply Safety Group
Firstly, please accept our apologies that the wrong size items were sent to you. Our Fire Stop Pillows are a very popular product, however, it is difficult to tell the difference between different sizes.
Having discussed this with my colleague, I can see you were happy to keep the incorrect items and we have refunded the difference in price. We thank you for the feedback and we will take steps to avoid this error from happening again.
I hope you will still consider using us in the future.
All the best,
Erin
Reply from Simply Extinguishers & Simply Safety Group
It's a real team effort to get things working this well, and I know everyone will appreciate you sharing your thoughts.
Thank you!
Kerry
Reply from Simply Extinguishers & Simply Safety Group
Thank you for the review - it's great that we've done as promised and hopefully, we can help you again soon.
Many thanks,
Stef
Reply from Simply Extinguishers & Simply Safety Group
It's great to read that we've seemingly hit the nail on the head with your order - thank you for taking the time to leave us a 5-star review.
All the best,
Mark
Pestered by email to give you a…
Pestered by email to give you a rating.....well here's your rating. All you did was deliver what was ordered...That isn't customer service it's doing what is expected
March 7, 2024
Reply from Simply Extinguishers & Simply Safety Group
I am very sorry that you felt you were pestered into leaving us a review and I apologise if this has sullied your view of us and the service you received. Our staff work very hard to ensure orders are dispatched as quickly as possible, as your order has been.
We find that honest customer reviews are very effective, particularly for new customers, as it gives them confidence in using our service and shows we are real people. As such, we really appreciate it when customers spare a few minutes to do this, and we find it disappointing whenever we receive a negative review.
Review emails are sent directly from Trustpilot - not ourselves to ensure they're unbiased and independent - and you can unsubscribe from these Trustpilot reviews at any time using the link at the bottom of their emails.
If you want to discuss this further, please get in touch. However, I do hope if there's anything else you need in the future, you'll consider using us for low prices, high quality, Excellent service and next working day delivery.
All the best,
Stuart
Reply from Simply Extinguishers & Simply Safety Group
It's great you found us to be value for money - we appreciate you sharing your experience. 👍
Many thanks,
Mark
Good service
Good service, very good price, fairly quick appointment booking (2-3 days). However, long waiting time for the final documentation. Customer service was very informative and helpful. In general, the service is worth recommending.
March 1, 2024
Reply from Simply Extinguishers & Simply Safety Group
As a whole, I'm glad you were happy with the service you received from us.
Unfortunately, a certificate cannot be generated until the office receives the paperwork back from the engineer who visited you, which can sometimes take a few days as they're busy out on the road. However, we are investing in ways to make this process quicker and appreciate your feedback.
Hopefully, we'll see you again next year when your equipment next needs servicing.
All the best,
Stuart
Reply from Simply Extinguishers & Simply Safety Group
Thank you for sparing a few minutes to leave us a 5-star review Joan - it's great hearing what our customers think of us.
Kind Regards,
Kerry
Good reliable company to order from
It was easy to find the product I wanted. No problem paying. Very quick delivery. Product as advertised. A good experience, would use company again.
March 4, 2024
Reply from Simply Extinguishers & Simply Safety Group
We like to think we've made everything as simple as possible. Next time you need any fire or safety equipment, you know where to find us!
All the best,
Erin
Helpful service desk
Very helpful when I made a mistake, sorted refund and return postage. And the material seems good quality
February 27, 2024
Reply from Simply Extinguishers & Simply Safety Group
We understand these things happen, which is why we offer hassle-free returns. I'm glad we've managed to help you get everything resolved.
If there's anything else, just let us know.
Thank you,
Stuart
Do what they say on the tin
March 2, 2024
Reply from Simply Extinguishers & Simply Safety Group
That's right - we're Simply Extinguishers and we make it simple to order your new fire extinguishers.
Thanks for leaving us a 5-star review.
Stef
Reply from Simply Extinguishers & Simply Safety Group
That's great to read, thank you for the review Edward,
All the best,
Stuart
Reply from Simply Extinguishers & Simply Safety Group
Thanks for the review - our low prices and fast delivery are a hit with many of our customers.
We hope to see you again soon.
Erin
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