Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... See more
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Review summary
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The simply health plan, enables me to have regular check ups in regard to dental and glasses. I change my glasses quite frequently thanks to Simply Health. The process of uploading receipts is so ea... See more
Company replied
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. T... See more
Company replied
After years of dental misery under Cornwalls sadly failing NHS dental service it's a joy to experience prompt and thorough treatment from Truro Dental Care covered and supported by Simply Health denta... See more
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Company details
About Simplyhealth
Written by the company
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessContact info
Andover, United Kingdom
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4.4
Excellent
5K reviews
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Good advice and guidance
Good advice and guidance. Happy to explain all details required .
Great service today 😊
August 17, 2026
Unprompted review
Reply from Simplyhealth
Hi Zena,
Thanks so much for your lovely five star review and it's great to hear you were happy with the service you received today.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Good prompt repayment but recently they…
Good prompt repayment but recently they decided to change log ins and I had to change my password which I didn’t want to do.
August 11, 2026
Unprompted review
Reply from Simplyhealth
Hi Lisa,
Thank you for your honest review.
We have asked all of our customers to change their passwords to enhance the security of their personal data.
I can fully appreciate that you hadn't wanted to do this, but I hope you can understand that it was in the best interest of all of our customers.
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I’ve been paying into this for a long…
I’ve been paying into this for a long while now and I’m going to cancel as what you get back now is a percentage of what you get charged as for example I just had dental work which cost £1800 and I’m getting back £110 bearing in mind I’m paying £29 a month
August 15, 2026
Unprompted review
Reply from Simplyhealth
Hello Catherine,
I'm sorry to heat you're thinking of cancelling your policy due to the amount you can claim back compared to what you pay.
Please contact our Customer Options team on 0330 102 5335 between 9am and 5pm Monday to Friday to discuss whether there is an alternative plan more suited to your needs.
Kind regards
Esther
Customer Relations
Simplyhealth
So hard to claim terrible time scales…
So hard to claim terrible time scales no help at all
August 14, 2026
Unprompted review
Reply from Simplyhealth
Hello Aaron,
It's disappointing to hear you are unhappy with our claiming process and the timescales.
In order for us to look into the concerns you raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Customer relations
Simplyhealth
Help with my claim
I have had a problem and simply health and they have dealt with it immediately thanks to the wonderful Emily thank you so much such a pleasure to deal with this member of staff
August 14, 2026
Unprompted review
Reply from Simplyhealth
Hi Mr & Mrs Bush,
Thank you so much for letting us now about the service you recently received from Emily. It's wonderful to hear they were able to deal with your query immediately. Emily and her manager are aware of your review and are delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Poor service from Simply Health
Why do simply health only email me when they are due to pay out (in other words all receipts etc are filled in correctly) but do not email me when things have been incorrectly filled in, by accident.
It is left to me to investigate the matter online, with which I am not very clever.
July 29, 2026
Unprompted review
Reply from Simplyhealth
Hello Mr & Mrs Petty,
Thank you for your review and I'm sorry to hear you find our service poor.
A large majority of claims are processed automatically and using the details the customer has entered. Therefore, regrettably we wouldn't know if the data has been entered incorrectly.
Some claims are still manually processed and the receipt and form are both checked to ensure they match. If they need correcting then this is actioned.
You are given the chance to check your information is correct before pressing the submit button so it might be worth just doing this.
Kind regards
Esther
Customer Relations
Simplyhealth
The new website makes it almost…
The new website makes it almost impossible to find the subject you are looking for so much advertising
The chat box bears no resemblance to the subject matter you want to access
The phone answered by AI is impersonal and not geared to answer any queries The human I was eventually put through to was pite understanding and able to answer my question
August 14, 2026
Unprompted review
Reply from Simplyhealth
Hello Valerie,
I'm sorry to hear of your unhappiness.
I can confirm Simplyhealth's website is independent and therefore has no adverts included in any way so I am unsure why you would be seeing adverts. At your earliest convenience, please email us some screenshots of our website which shows the adverts so we can investigate further. the email address is customererelations@simplyhealth.co.uk and please include your name, date of birth and home post code.
Both our live chat and telephone lines are initially operated by a digital assist and as they can answer many queries in the first instance.
The live chat feature has subject boxes for you to choose from and at the end of the list, you are asked if your query was resolved and are given the option to be transferred to an agent. Our telephone lines also give you the option to be transferred if you need to be.
Kind regards
Esther
Customer Relations
Simplyhealth
Courtesy and efficiency
Very courteous and very efficient in giving updates.
Thank you
August 13, 2026
Unprompted review
Reply from Simplyhealth
Hello Dr Peter Heinl,
Many thanks for awarding us with five stars. I'm really pleased to hear you find us very efficient and courteous,.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful staff - Ann
I spoke to Ann Taylor who was very helpful and professional in addressing my queries. Ann clearly explained to me how the scheme worked and how to access certain services that are available to me. Thank you for answering the many questions that I had and directing me to the right place. Very helpful staff member who deserves recognition for her ways of working.
Thank you - Omar
August 11, 2026
Unprompted review
Reply from Simplyhealth
Hi Omar,
Thank you so much for your amazing review and sharing your experience of speaking with Ann. I'm really pleased you found Ann very helpful and professional. Ann will be made aware of your comments, as will her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Couldn’t be worse
Couldn’t be worse. Incompetence beyond belief. No longer able to log into my account. They claim no knowledge of my current claim that was lodged over a month ago. Impossible to contact and speak directly to anyone. Shocking!
August 10, 2026
Unprompted review
Reply from Simplyhealth
Hello Denis,
I'm sorry to hear of your dis-satisfaction with Simplyhealth.
In order for us to investigate the concerns you've raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Please make reference to this review and include the details of the claim concerned. You could attach a copy of the receipt to the email.
Kind regards
Esther
Customer Relations
Simplyhealth
I was able to communicate with a human
I was able to communicate with a human, much better than a chatbot! Able to sort out a claim issue easily.
August 11, 2026
Unprompted review
Reply from Simplyhealth
Hello Les,
Thank you for your lovely five star review and sharing your experience of speaking with our team member.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Good service
Once I got passed the BOT, Staff were quick to respond and answer my question quickly.
August 11, 2026
Unprompted review
Reply from Simplyhealth
Hello JJ,
Many thanks for taking the time to leave us a five star review, it is very much appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
You were so patient I’m not the best on…
You were so patient I’m not the best on mobiles but the lady really helped me get it right once again thank you so much
August 10, 2026
Unprompted review
Reply from Simplyhealth
Hello Arthur,
Thank you for leaving us a great review. I'm so pleased the advisor was able to help you in getting your phone right again.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very easy to deal with answered…
Sam was very easy to deal with answered all questions very quickly even tho I annoyed them with very daft question back into my account nice and quick, 10 outta 10 service.
August 10, 2026
Unprompted review
Reply from Simplyhealth
Hi Jason,
Thanks so much for your wonderful review and I'm glad you found the service we provided was 10 out of 10.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always very helpful
Always very helpful. But for me the plan wasn’t for me . I think personally they should focus on the treatments that benefit you within your policy rather than the ones you don’t use or never will .
August 10, 2026
Unprompted review
Reply from Simplyhealth
Hello Dawn,
Thanks for leaving us a lovely five star review. All of our plans have set benefits and sadly, we can never tailor plans to suit individuals. I'm sorry you have chosen to leave Simplyhealth as the plan wasn't suitable for you.
Best wishes
Esther
Simplyhealth
Super helpful customer support
I recently had a query re a claim I had made. The young lady I spoke to was polite, listened to my problem and then advised how to resolve it.
So refreshing to actually have someone willing and able to help.
Following her help my payment was approved and paid into my account.
July 31, 2026
Unprompted review
Reply from Simplyhealth
Hi William,
Many thanks for sharing your experience of speaking with an advisor and I'm so pleased they were able to resolve your query and was so helpful.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpfull my claim is now sorted
August 10, 2026
Unprompted review
Reply from Simplyhealth
Hello,
Thank you for awarding us with five stars. We really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Had difficulties in signing in thru my…
Had difficulties in signing in thru my app and Sam was very efficient and sorted my technical issues within minutes. Thank you.
August 7, 2026
Unprompted review
Reply from Simplyhealth
Hi Farzana,
Thanks for sharing your experience of chatting with Sam today. I'm so pleased he was able to resolve your technical issues so swiftly and efficiently. Sam and his manager aware aware of your very kind words and are equally happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great company, fast updates, quick payments.
I’ve been with Simply Health along with my partner for a few years and it’s a Value for money policy. Very easy to upload and send claims for various treatments.
Payments are received in 3 days and they also keep me informed at every stage.
July 31, 2026
Unprompted review
Reply from Simplyhealth
Hello Miss Watson,
Thanks so much for your fantastic five star review. I'm really pleased to hear you find your policy good value and the claiming process fast. It's also lovely to know you make good use of your policy and that we're able to help support you with your everyday healthcare costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Inconsistent
They Paid for one at home test kit then when I bought another based on the fact they had already settled, they refused to pay even though I had plenty of cover left. I emailed several times but just seemed to get automated replies saying you are not covered. I pay extra in each moth for an enhanced policy but I’ll be cancelling. Even if they had admitted they made mistake for the first settlement I may have felt a bit better but they set a president by paying up on one claim but not the other.
July 15, 2026
Unprompted review
Reply from Simplyhealth
Hello Lesley Ann Brown,
I'm sorry to hear of your unhappiness with Simplyhealth regarding a recent claim. In order for us to investigate your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
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