Simply Log Cabins Reviews 

166
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that shipments arrive promptly while delivery drivers go out of their way to be extremely helpful. People also highlight how simple the ordering process is through the website, alongside the friendly staff who provide excellent guidance and support throughout the purchase. However, some reviewers were not happy with certain aspects of the overall product quality and building materials. A few customers noted recurring issues with warped timber, missing components, or cabin doors that failed to align properly during the final assembly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, noting that while the main structures are sturdy... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that orders arrive on time as... See more

Quality

Reviewers express mixed feelings regarding product quality; while many customers find the structure sturdy,... See more

Order

Users describe positive interactions with order processes, highlighting simple website navigation,... See more

Staff

People report positive experiences with staff, frequently highlighting helpful and knowledgeable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Has taken us a couple of weekends to dig footings & put the car port together. Looks great & is really sturdy. Only challenge we had was 2 long lengths of wood that were delivered were badly bowed so... See more

Company replied

Rated 4 out of 5 stars

Scottie Corner Summer House. Delivered on time as ordered. Some dimensional errors and misalignment with front door panel. Shingle roof very effective but time consuming to complete. Two large nai... See more

Company replied

Rated 4 out of 5 stars

The log cabin is exactly the dimensions I was expecting and seems sturdy and good quality. It looks good. I misread the website and was expecting it to come already made, but putting it together w... See more

Company replied

Rated 4 out of 5 stars

Good value and nice product. Plastic beadings were missing but sent replacement within 2days. The side glasses were slightly larger and the panel had to planed before fitting. All in all happy with t... See more

Company replied


Company details

  1. Garden
  2. also in
  3. BBQ Area
  4. Garden Building Supplier
  5. Outdoor Furniture Store

Information provided by various external sources

Interest Free Credit available on many Log Cabins building kits, or £100.00 Deposit. Superb Value and excellent Quality! Contact Simply Log Cabins Today.


Contact info

4.2

Great

TrustScore 4 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(166)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unrealistic lead times

Ordered a 7ft x7ft summer house on the 1st May 2026 with a lead time of 4 to 6 weeks. I received an email with a delivery date of 9th July which was rather disappointing. A couple of days later I received another email stating delivery will be 29th July 2026. Ridiculous lead times stated on their website I certainly would not recommend this company.

May 1, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Ian,

Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.

We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.

We want to investigate this immediately and find a resolution for you. Your summer house is coming directly from the manufacturer and we are more than happy to push for a faster delivery date!

Best regards,

The Simply Log Cabins Team

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Rated 5 out of 5 stars

Ordered a combi greenhouse / potting…

Ordered a combi greenhouse / potting shed. Delivery was on time, with good communication beforehand to keep us updated on progress.
Good quality product and exactly as expected. Looking forward to making good use of it.

June 17, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Thank you so much for taking the time to leave us such a brilliant review!

We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.

We hope you enjoy your new garden space for many years to come!

Best regards,

The Simply Log Cabins Team

Rated 3 out of 5 stars

Power Shed quality

Retailer and Power Shed communication really good. Shed is ok. Solid, but has splits in tongue and groove which needed repair. It was also very wet and some panels have warped as a result. Slightly disappointed for these reasons considering I went for the more expensive option to avoid these issues.

June 16, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Koray,
Thank you for sharing your feedback with us.
We are pleased that you chose Simply Log Cabins, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Simply Log Cabins Team

Rated 5 out of 5 stars

This reasonably priced log store was…

This reasonably priced log store was exactly what I was looking for. Simple design with flexible shelf position, easy to assemble, delivered promptly. Thank you!

June 15, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi David,
Thank you so much for taking the time to leave us such a brilliant review!

We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.

We hope you enjoy your new garden space for many years to come!

Best regards,

The Simply Log Cabins Team

Rated 5 out of 5 stars

Excellent product and value for money

Excellent product and value for money

June 14, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Salman,
Thank you so much for taking the time to leave us such a brilliant review!

We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.

We hope you enjoy your new garden space for many years to come!

Best regards,

The Simply Log Cabins Team

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Rated 5 out of 5 stars

Bought a Sauna from log cabins

Bought a Sauna from log cabins. Very good service with someone with good knowledge at the end of a phone (thanks Lewis) Great product, very happy with the quality. I’d buy from this company again.

May 1, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Joe,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

Rated 5 out of 5 stars

Good shed, pity about the screws

They sent me an email with a day and time slot, and the delivery arrived on time , delivery driver was helpfull and took the shed of the lorry ,
All the parts were present nothing was missing
overall for the money a good shed, the only thing I would say is, buy your own good quality screws, the screws they provide are not very good with an electric screw driver, buy your own and it takes no time at all to build the shed , overall im happy with the shed

May 14, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Colin,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

Rated 1 out of 5 stars

My shed delivery was great

My shed delivery was great , however the quality of the 8x6 apex shed is shockingly bad. A lot of split wood panels , the roof was too big for the side panels, the brackets and lock received were extremely flimsy. Obviously unpacked and in progress off assembly is too late to return so had to make the best of a very poor and shoddily made product.

April 16, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Jo,

Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.

We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.

We want to investigate this immediately and find a resolution for you.

Best regards,

The Simply Log Cabins Team

Rated 4 out of 5 stars

Good experience, delivered 6/5/26

Ordering was easy, having a few queries afterwards Nathaniel was helpful. Surprised how many pieces the sunroom was in, unfortunately a few missing, but remedied by Danielle and Gemma who kindly kept us informed.
The sunroom was supposedly able to be built in four hours by 2 people! Perhaps the advertisement could be changed, it took us several days.
Yes, we recommend using this company.

May 6, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Doreen,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

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Rated 4 out of 5 stars

Good value and nice product

Good value and nice product. Plastic beadings were missing but sent replacement within 2days. The side glasses were slightly larger and the panel had to planed before fitting. All in all happy with the product.

May 31, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Padmini,
Thank you for sharing your feedback with us.
We are pleased that you chose Simply Log Cabins, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Simply Log Cabins Team

Rated 5 out of 5 stars

Easy ordering and great price.

From ordering on line and extremely good price to helpful delivery driver, I was very pleased.

April 4, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Mr Hilton,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

Rated 1 out of 5 stars

I love the gazebo but

I love the gazebo, the style ect. But doesn’t not withhold wind like it stated . 20 mph winds and the roof come apart!

May 11, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Jo,

Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.

We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.

We want to investigate this immediately and find a resolution for you.

Best regards,

The Simply Log Cabins Team

Rated 5 out of 5 stars

good communication

good communication, easy to install exellent value

June 2, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Robert,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

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Rated 5 out of 5 stars

The order procedure was painless

The order procedure was painless, the delivery was on time and undamaged. The summerhouse came from powersheds so they also were 5 star.

May 22, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

Rated 5 out of 5 stars

The plant stand is lovely and just what I wanted

The plant stand is well made, looks great and was easy to put together. Purchase was easy and the delivery on time and thoughtful ( I live in a terrace and they thought to leave it at the back as I was out… much appreciated). Totally recommend and would defo buy again x

May 29, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Kath,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

Rated 4 out of 5 stars

Scottie Corner Summer House.

Scottie Corner Summer House.
Delivered on time as ordered.
Some dimensional errors and misalignment with front door panel.
Shingle roof very effective but time consuming to complete.
Two large nails in pre assembled section of roof badly aligned with points breaking the surface

May 18, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Norman,
Thank you for sharing your feedback with us.
We are pleased that you chose Simply Log Cabins, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Simply Log Cabins Team

Rated 5 out of 5 stars

Bought a play house for 399

Bought a play house for 399. 1st one got dropped when loading for delivery. Accidents happen. Company ring us straight away advised if they could get us another one quickly they would. Which they did. When delivered was well packaged. Not sure how easy it was to assemble as landscapers did it for us , however the finished product is solid and looks good. For the price it's decent quality

May 12, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Keiron,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

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Rated 5 out of 5 stars

Happy

Good product at a decent price with fast free delivery. Would use again.

June 5, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Mark,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

Rated 5 out of 5 stars

Absolutely love my pergola

Absolutely love my pergola. Quality timber. Look lovely in the garden

June 12, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Maria,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

Rated 5 out of 5 stars

We bought the 9x4 metal shed and it's…

We bought the 9x4 metal shed and it's great. Came in no time at all. Very quick. Everything was provided clear instructions and gloves. 2 people were able to put together in say 4 hours if that. Is fiddly and doesnt seem sturdy while putting it all together but when all done it is. Waterproof as we have had very heavy downpours/ thunderstorms since been built and everything has stayed dry.

June 12, 2026
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Hi Zoe,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team

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