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Simply Pleasure Reviews 209

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TrustScore 3 out of 5

3.1

Sex Toy Store
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Rated 1 out of 5 stars

Hello! Someone Ive ORDERED FROM THIS COMPANY 3WEEKS AGO,STILL HAVENT GOTTEN MY MERCHANDISE! I ASK FOR A REFUND, AND NO ONE STILL HAVENT RESPONDED! I WANT MY DAM MONEY! SIMPLY PLEASURE! DO NOT ORDER FR... See more

Company replied

Rated 5 out of 5 stars

I have just had an extremely positive experience using the online chat function on SP website. The assistant Jasmine put me at ease immediately and offered some really great advice for my choic... See more

Rated 1 out of 5 stars

Bristol branch. Had a family member go in to be told his 'custom was not welcomed' and that he was banned. The male server refused to give a reason as to why and said 'you know what you did,' provid... See more

Rated 5 out of 5 stars

Visited the Taunton store today and was pleasantly surprised with the store selection! The staff member was friendly and extremely knowledgeable with products and uses. They helped me decide what woul... See more

Company details

  1. Sex Toy Store
  2. Erotic Clothing Store

Information provided by various external sources

Simply Pleasure is an award-winning adult retailer and joins Prowler, Prowler RED and Soho Original Adult Store under the ABS Group banner of adult stores. With 24 stores and 130 staff across the country, we’re also the UK’s largest adult retailer and we’re known for our wide variety of sex toys, vibrators, cock rings, lubricants, sex essentials and more. We give you access to affordable sex toys, but also stock luxury vibrators and adult brands. Our range of strokers and masturbators for him has made us a leader in men's pleasure, while our bullets, clitoral vibes, and rabbits have made us a front-runner in pleasure products for her, too.

Contact info

3.1

Average

TrustScore 3 out of 5

209 reviews

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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

THIS ITEM WAS NOT PLEASANT IT HURT

May 24, 2020
Unprompted review
Simply Pleasure logo

Reply from Simply Pleasure

Dear Mrs Porter,

Thank you for your feedback.

We are very sorry to hear that you have not enjoyed the product you have ordered from us. It is our aim to offer products that are fit for purpose, fully satisfactory and provide you with nothing but simple pleasure. In case our products fail to do that it is our duty to set things right for you. We will get in touch with you and offer you the opportunity to discuss this matter in more detail. Please allow us to remind you that you would have been able to contact us via phone, email and chat prior to leaving this feedback. We are always happy to help and we offer assistance where necessary and possible.

Thank you for shopping with us.

Kind regards,
Simply Pleasure Customer Care

Rated 5 out of 5 stars

10/10 customer service

There was a problem with my order (one item had gone missing in transit) but customer service (Dominik) was super nice about it and sorted it out straight away despite the covid 19 delays in most businesses (have had a lot of problems during lockdown from big companies).
Products very high quality, delivery very fast replacement recieved in 2 days.
10/10

May 23, 2020
Unprompted review
Rated 1 out of 5 stars

Order butt plug twice says in sock pay…

Order butt plug twice says in sock pay then not in sock now waitlng for refumd over a week pls end me but plug ar money back asp pls Steven brierley.

May 21, 2020
Unprompted review
Simply Pleasure logo

Reply from Simply Pleasure

Dear Steven,

Thank you for your feedback.

We are sorry that the product you initially ordered was out of stock. This is an error that should have certainly not occurred. We have taken this very serious and we will make sure that such experience will be avoided in future. According to our records an email has been sent to you on the 13-05-20 to inform you that the item in question is currently unavailable and we have offered you a full refund.

According to our records the refund has been processed via the payment method chosen for the initial purchase and you should have received an immediate email confirmation stating the refund. Please check and in case you do have any other questions please do not hesitate to contact us via the available methods such as phone, email or chat. We are happy to assist with any further queries you may have.

Please allow us to apologise for any inconvenience the experience may have caused.

Thank you for shopping with us.

Kind regards,
Simply Pleasure Customer Care

Rated 5 out of 5 stars

Very prompt service

Very prompt service, delivered less than 24H after order placed. Like also that when asked about if wish to receive emails in future, there was a subsequent question to check you are sure. - Had gone to site after very helpful service in SoHo shop last August. Very pleased with experience of company overall.

May 18, 2020
Unprompted review

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