SimplyTrip - India's Top Rated Bus Rental Company Reviews 

93
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers had a great experience with this company. Customers frequently praise the professional drivers for their safe driving and helpful attitude throughout the journey. Travelers also highlight that the buses are clean, spacious, and equipped with nice amenities like charging ports. Many consumers find the initial booking process smooth and appreciate the responsive support team. However, some reviewers were not happy with vehicle conditions, reporting old or broken buses that lacked promised space. Some people also felt that customer support was completely unreliable when issues arose. A few other people mentioned experiencing unprofessional driver behavior and difficulties during their trips.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, as experiences vary significantly among customers. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting that drivers and support teams are... See more

Booking process

Customers had ambiguous experiences with booking_process, highlighting both satisfaction and concerns.... See more

Customer service

Consumers find customer service to be ambiguous, reflecting heavily divided experiences among travelers. Many... See more

Product

Users describe ambiguous interactions with product, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have booked Tempo Travellers in multiple locations in India & have utilized multiple service providers. I must say, SimplyTrip's approach has been the best with respect to customer service, sele... See more

Rated 5 out of 5 stars

Kudos to SimplyTrip and their services they deliver what they promise and their staff is really professional and soft spoken

Rated 5 out of 5 stars

Good experience. The bus was good and also experienced driver. Also the team is very helpful in guiding with bookings. Definitely recommend.

Rated 5 out of 5 stars

Went for a 1 day trip to Lonawale with simplytrip. The traveler they provided was really comfortable and spacious. Driver was very well trained and helped us throughout the trip. Service was done as p... See more


Company details

  1. Bus Tour Agency
  2. Bus and Coach Company
  3. Bus Charter
  4. Bus Company
  5. Car Rental Agency
  6. Minibus Taxi Service

Written by the company

SimplyTrip is a leading travel and transportation service provider in India, specializing in tempo travellers, buses, and minibuses for group travel. Our mission is to make travel simple, reliable, and comfortable—whether it’s a family trip, corporate outing, wedding event, or outstation journey. We proudly serve customers across major cities including Delhi, Mumbai, Pune, Bangalore, Jaipur, Hyderabad, and Chennai, ensuring consistent service quality and vehicle availability across locations. SimplyTrip offers a wide range of well-maintained vehicles, including Tempo Travellers 12 to 26 Seater , Luxury Buses upto 50-seat, and Mini Buses form 16-30 Seat. Our fleet is categorized into variants such as Classic, Prime, and Prime Executive, allowing customers to choose based on comfort, budget, and travel requirements. We focus on delivering a seamless booking experience with transparent pricing, quick confirmations, and dedicated support. Every booking is handled by our experienced operations team to ensure timely vehicle assignment, professional drivers, and smooth trip execution. We maintain strict quality checks and work only with verified vendors to ensure safety, cleanliness, and reliability. Our goal is not just to provide transportation, but to create a stress-free travel experience while supporting local drivers and travel partners with consistent business opportunities. For bookings and inquiries, customers can reach us at: +91 8048794985 (Mumbai-Pune-Delhi) +91 86453 22690 (South India) +91 81692 29631 Whether you’re planning a short trip within the city or a long-distance journey, SimplyTrip ensures a comfortable and hassle-free experience from start to finish.


Contact info

4.1

Great

TrustScore 4 out of 5

93 reviews

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4.1

All reviews

(93)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a good time with Sonu and SimplyTrip

We booked a 16 seater Temp Traveller to go to McLeodganj and we had the travel experience which we wanted - Sonu our driver was good and we had no issues at all. He handled the mountains roads also we'll and was very calm throughout the trip.
Overall good experience!

June 2, 2026
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Rated 5 out of 5 stars

Super Comfortable

The entire travel for over 3 days in the 12 seater was super comfortable. It could accommodate all the luggage - even the excess. The seats were plush, charging ports for all seats, cooling, music systems was top notch. The driver assigned - Vimal Tiwari - was patient and a skilled driver. Initial process of selecting the vehicle and the booking port was seamless. Totally recommend hiring from SimplyTrip.

June 4, 2026
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Rated 1 out of 5 stars

This company is a complete fraud

This company is a complete fraud. My family was visiting from overseas, and we were shown attractive pictures of a high-quality traveller vehicle before booking. Based on those representations, we paid an advance amount.

However, on the day of travel, a very cheap and low-quality vehicle was sent instead, which was completely different from what had been promised. To make matters worse, the driver demanded full payment upfront and refused to proceed unless we paid immediately.

We felt misled and cheated throughout the entire experience. The service was highly unprofessional, and the company failed to deliver what was advertised. I would strongly advise others to avoid booking with Simply Trip and to be extremely cautious before making any payments. They are cheats and don’t even pick up calls when you want to complain, zero customer experience

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing and stressful…

Extremely disappointing and stressful experience with this tempo traveller booking for our Delhi – Dharamshala – Dalhousie – Khajjiar – Chamba – Amritsar trip. What was supposed to be a relaxing family vacation turned into continuous harassment for extra money.
From the 3rd day onwards, the driver started demanding additional charges for sightseeing. However, no such condition was clearly mentioned in the terms and conditions shared by the company at the time of booking. The package itself was planned around approximately 1600 km (around 200 km per day), so naturally we trusted the company and did not keep checking the odometer reading every time during sightseeing or stops.
The biggest shock came on the 7th day when the driver suddenly claimed that we had travelled an extra 350–400 km for sightseeing and demanded huge additional payment. This was completely unbelievable because one destination, Chamba, which was originally included in the itinerary shared by the company, was not even covered during the trip. As per our own Google Maps calculation, the total additional distance was hardly around 40 to 50 km.
We even shared screenshots and route details of all the places visited during the journey, but the company refused to consider any proof and kept insisting on charging more than 300 km extra. Their behaviour clearly showed lack of transparency and unfair billing practices.
The worst part happened on the last day while returning to Delhi. We received repeated calls from some third-party operator, not even from the actual company management, pressuring us to pay the extra charges immediately. When we denied because the charges were unfair and never properly disclosed, the driver suddenly stopped the tempo traveller in the middle of the road for almost 1.5 hours. We were stranded, stressed, and worried because we had a train to catch in the afternoon.
After speaking with the company, they directly said that the vehicle would not move unless we paid the extra amount. Since we had no option and were literally stuck on the roadside with luggage and family members, we were forced to pay the demanded amount just to continue the journey and reach Delhi on time.
This was not customer service — it felt like mental harassment and pressure tactics. Extremely unprofessional company, poor coordination, hidden charges, and zero transparency. Instead of enjoying our vacation, we spent the trip arguing over unexpected payments and dealing with unnecessary stress.
Would strongly advise others to avoid booking with this company unless every single kilometer and sightseeing condition is clearly written and confirmed in advance. Very bad experience and completely ruined the enjoyment of our trip.

May 28, 2026
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Rated 1 out of 5 stars

Very Bad Experience

I booked a 26-seater traveller from 23rd May to 25th May for a family picnic in Konkan, from Badlapur to Dapoli. The journey start time was scheduled for 1:00 AM.

I received the vehicle and driver details only 8 hours before the journey. Since I was concerned about whether the vehicle would arrive on time, I tried calling the driver multiple times for confirmation. However, he did not answer my calls until around 8:00 PM.

I then contacted customer care, and the executive told me not to worry and said the driver might be taking rest and would reach on time. They advised me to try calling again if needed.

When I finally connected with the driver, he informed me that he was still around 20 km away from Chiplun and would reach only by 3:00 AM. I explained that our journey start time was 1:00 AM. Also, if the driver was already near Chiplun, it still did not seem possible for him to reach our pickup location by 3:00 AM, which created further confusion and concern.

Even then, my biggest concern was passenger safety. If the driver reached at 3:00 AM and immediately started driving again without proper rest, it would create a serious safety risk for all passengers.

I again contacted customer care regarding this issue, but the executive simply blamed traffic congestion for the delay. The company did not provide any alternate vehicle arrangement or proper solution. It was very disappointing to see that passenger safety was not taken seriously.

Overall, this was a very careless and unprofessional experience from Simply Trip. Due to this situation and safety concerns, I finally had to cancel the booking from my side.

Very bad experience with Simply Trip. I would not recommend booking with them.

May 22, 2026
Unprompted review

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