Simpson Travel Reviews 

1,355
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and local representatives who go above and beyond to ensure a smooth trip. Travelers frequently highlight the truly beautiful villa locations, stunning panoramic views, and wonderfully relaxing atmosphere during their stay. Consumers note that overall holiday arrangements, transport connections, and local concierge services are completely seamless and reliable. Some reviewers were not happy with certain accommodation maintenance issues, poor cleanliness levels, and subpar housekeeping standards. A few other people also felt that specific facilities like ineffective air conditioning or outdoor amenities needed urgent improvement.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives and local concierges as wonderful,... See more

Location

Consumers find location to be positive, highlighting scenic and quiet surroundings with stunning views.... See more

Service

Customers had positive experiences with service, noting exceptional support from booking to destination... See more

Holidays

Customers consistently note positive experiences with holidays, praising the seamless planning, wonderful... See more

Facilities

Clients share positive opinions on facilities, noting that everything was excellent all round with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trapezaki Blue, Kefalonia. Amazing villa, great location and panoramic views. Simpsons think of everything, on arrival there was a great welcome pack which had everything we needed so we didn’t have... See more

Company replied

Rated 5 out of 5 stars

We are regular travellers with Simpsons. The office team and all the staff we meet at our destinations are so helpful, from the airport/port to hotel we cannot fault them. Nothing is too much trouble... See more

Company replied

Rated 5 out of 5 stars

We enjoyed a lovely, relaxing stay at Villa HORIZON in Fiscardo area. The villa was beautifully clean, tastefully furnished and un-fussy. We had amazing sea views from the pool terrace and loved wat... See more

Company replied

Rated 5 out of 5 stars

Superb service from start to finish. Exceeded expectations, with excellent support from local reps. Slight hiccup with rental car - did not have the one we wanted so upgraded us. But did not suit u... See more

Company replied


Company details

  1. Travel Agency
  2. Vacation Rental

Written by the company

Simpson Travel is an award winning independent travel company offering handpicked holidays to Portugal, Corsica, Greece, France, Italy, Turkey, Spain and Mallorca.

Simpson Travel

Written by the company

Knowledge
The internet has revolutionised travel, but there’s still no substitute for first-hand experience. We visit every one of our properties, so when you speak with our travel specialists, you’ll benefit from their knowledge, tailored to your requirements.
Service
Offering expert advice before you travel and a friendly face whenever you might need one on holiday, our service makes your experience effortless. Our ABTOT bonding ensures your money is safe with us and our added ATOL protection for package holidays means you can book with absolute confidence.
Choice
With an unrivalled selection of private villas, our own Simpson Hotels, an Adult Only collection plus summer clubs for Tots to Teens, we’re confident that you’ll find the right holiday with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,355)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Villa, Great Area, Great Rep…

Trapezaki Blue was a great villa in a pleasant location with a choice of multiple restaurants within 1 mile. The area was uncrowded and the beaches were all pleasant but the villa pool was also very useful for cooling off/exercising. Karen our Simpson Rep was excellent and very attentive/helpful - even for the smallest questions. Highly recommended.

June 21, 2026
Unprompted review
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Reply from Simpson Travel

Dear JCWK,

Thank you for your lovely review. We're delighted to hear that you enjoyed your stay at Trapezaki Blue and found it to be such a great base for exploring Kefalonia.

We're especially pleased to hear your kind comments about Karen. She will be delighted to know that her friendly and attentive support helped make your holiday even more enjoyable.

Thank you for choosing Simpson Travel, and we hope to welcome you back again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Have just returned from a week at The…

Have just returned from a week at The Saints, Nisaki, Corfu. Our favourite destination. Simpsons staff take care of you from meeting at the airport to helping at the hire car depot. Then when arriving at the accommodation met by a concierge, Debbie, who showed us our fantastic 'cottage' and pool. There is an on site office, staffed every day. Debbie will arrange anything from restaurant recommendations and booking to replacing remote control batteries and supplying extra coffee pods for the new coffee machine.
We felt like we had a friend holding our hands throughout.
It is Debbie's first year, replacing Debbie (1) who was also a priceless gem.
Please keep up the standards and you will continue to get repeat customers like us . This is the secret of a successful, caring company. Well done all. Regards Mike and Jen Handley

June 14, 2026
Unprompted review
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Reply from Simpson Travel

Dear Mike Handley,

Thank you for your wonderful review and for your continued loyalty to Simpson Travel.

We are delighted to hear that another stay at The Saints lived up to expectations and that Debbie helped make your holiday so enjoyable. We'll be sure to pass on your kind words to her – we're sure she'll be thrilled to know she made you feel so well looked after.

Your comments about our service, from arrival through to your time in resort, mean a great deal to us. Thank you for your continued support, and we look forward to welcoming you back to Corfu again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Farmhouse BOURISIS, Kefalonia

We recently stayed at Farmhouse Bourisis through Simpsons Travel and had a wonderful holiday.

The farmhouse is in a peaceful rural location, offering a real sense of tranquillity and privacy. One of the highlights was being able to walk into Fiskardo through the beautiful pine forest, which was a lovely experience. I would recommend wearing trainers or suitable walking shoes for the route, as some sections can be uneven.

Stephanie looked after us exceptionally well throughout our stay. She was friendly, attentive, and incredibly knowledgeable about the local area, providing excellent recommendations and helpful advice that enhanced our holiday.

Overall, Simpsons Travel delivered another excellent experience, and we would happily recommend both Farmhouse Bourisis and the Simpsons Travel team to anyone looking for a relaxing stay in Kefalonia.

June 16, 2026
Unprompted review
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Reply from Simpson Travel

Dear Caroline Gutteridge,

Thank you for your lovely review. We're delighted to hear you enjoyed the peaceful setting of Farmhouse Bourisis and your walks through the pine forest to Fiskardo. It's especially wonderful to know Stephanie's local knowledge and attentive support helped make your stay even more memorable.

We truly appreciate your recommendation and look forward to welcoming you on another Simpsons Travel holiday soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Fantastic holiday with Simpson Travel…

Fantastic holiday with Simpson Travel to Ithica and will certainly travel with them again. Seamless connections from plane to taxi to boat taxi to hire car. Rep Judith was really helpful with information about island and any queries we had. Villa was beautiful. Many of our fellow travellers had used them before and had nothing but praise for Simpson Travel.

June 7, 2026
Unprompted review
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Reply from Simpson Travel

Dear Sarah B,

Thank you for your wonderful review. We're so pleased to hear your holiday to Ithaca ran so smoothly from start to finish, and that Judith was on hand with helpful advice throughout your stay.

It’s lovely to know you enjoyed the villa too.

We really appreciate your kind words and look forward to welcoming you back on another Simpson Travel holiday soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Rou Estate Corfu

Just back from a week at Rou Estate in Corfu and had a fabulous time. The accommodation was spot on & we were very well looked after by Gaynor & Jules who answered all our questions straight away. Great recommendations from them for restaurants to try as well. Lovely little spa area & had a great massage with Vanda, left feeling very relaxed. Will definitely be booking again !

May 24, 2026
Unprompted review
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Reply from Simpson Travel

Dear B Lovejoy,

Thank you for your kind words. It's great to hear the local team provided such good service throughout your stay and the accommodation met your expectations. We look forward to welcoming you back!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Wonderful company to work with

Wonderful company to work with, who are fantastic with my clients as well as myself as a travel agent. Hugely supportive both in resort and in the UK. Karen in Kefalonia was wonderful with my clients, villa was lovely and the clients had everything they needed.

May 30, 2026
Unprompted review
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Reply from Simpson Travel

Dear Jo Scurr,

Thank you for your kind feedback. Partnerships are important to us and we are thrilled that we have been able to support your clients enjoy wonderful holidays with us. We look forward to helping in the future.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Kefalonia Villa Natura

We enjoyed a wonderful seven-day holiday in Kefalonia organised by Simpsons Travel, and the entire experience exceeded our expectations.

Kefalonia is a stunning island with an incredible variety of scenery, from the breathtaking Myrtos Beach and the crystal-clear waters of Antisamos Beach to the spectacular Melissani Cave and the charming harbour village of Fiskardo. Every day offered something new to discover, whether relaxing on beautiful beaches, exploring traditional villages, or enjoying the island’s excellent food and hospitality.

A special mention must go to Karen, our exceptional Simpsons Travel host. She was friendly, knowledgeable, and always available to help. Her recommendations for places to visit and restaurants to try were consistently excellent and really enhanced our holiday. Karen also arranged a fantastic olive oil tasting experience, which provided a fascinating insight into local production and culture and became one of the highlights of our trip.

Our accommodation at Villa Natura was outstanding. The villa is set in an idyllic and peaceful location, surrounded by beautiful scenery and offering complete relaxation. The facilities were excellent throughout, with a wonderful swimming pool that was perfect for cooling off and enjoying the sunshine. The bedrooms were exceptionally spacious, comfortable, and well-appointed, making it easy to unwind after a day of exploring the island.

The combination of a beautiful destination, superb accommodation, and outstanding service from Simpsons Travel made this a truly memorable holiday. We would not hesitate to book with Simpsons Travel again and highly recommend both Kefalonia and Villa Natura to anyone looking for a relaxing and unforgettable Greek island escape.

October 18, 2025
Unprompted review
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Reply from Simpson Travel

Dear Nick,

Thank you for your wonderful comments and detailed review. We are thrilled every aspect of your holiday made for a memorable experience. Your kind words about Karen are lovely to hear. Also, your recommendation is truly appreciated and we very much hope to welcome you back to Kefalonia soon.

Warm regards,
David
Customer Experience Executive
Simpson Travel

Rated 1 out of 5 stars

Casa das Rochas, Loule, Algarve

Title: Casa das Rochas, Loulé — unacceptable villa and dismissive response from Simpson Travel
Our stay at Casa das Rochas, Loulé, Portugal was one of the most disappointing holidays we’ve ever had. The villa was nowhere near the standard Simpson Travel advertises, and their repeated, copy‑and‑paste replies — subtly blaming us for issues caused by their own lack of checks — were extremely frustrating.
Key issues:
Two years of roadworks along the 2–3 mile approach to the villa, with constant noise, dust, potholes and raised manhole covers. We were repeatedly blocked in, including on departure morning at 6am when we had to move barriers ourselves.
Villa not ready until 5pm because the owner refused to leave until noon. Cleaners then had to deal with his mess and paint all over the floors from a roof problem.
Unhygienic toilets with thick, stained calcium and faecal deposits.
Fridge issues — one full of the owner’s food, the other left on maximum so all our fresh groceries spoiled.
Owner’s belongings everywhere — used toiletries in every bathroom, cupboards full of out‑of‑date food, oils and spices, and opened bottles of alcohol with a note telling us to “replace what we use”.
The villa felt less like a holiday rental and more like we were staying in an elderly relative’s home that hadn’t been cleaned or cleared out for years. It genuinely felt as though we were sharing accommodation with the owner.
Simpson Travel’s final offer — 5% off restricted villas — was not a meaningful gesture. We will not be travelling with them again.

May 7, 2026
Unprompted review
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Reply from Simpson Travel

Dear Mr McPherson,

Thank you for taking the time to share your feedback with us.

I am very sorry to read that your stay at Casa das Rochas did not meet your expectations, and that a number of issues impacted your overall experience from the start. I understand how much a holiday means, and it is disappointing to hear that this was not the experience you had hoped for.

I also regret that, despite our correspondence since your return, you remain unhappy with our response and the outcome offered. That is not where we want to leave things, and I want to assure you that your concerns are being taken seriously.

Your complaint has been escalated and a member of our team will be in touch with you directly to continue the conversation and work towards a resolution.

Kind regards,
Mark Speight
Operations Director
Simpson Travel

Rated 5 out of 5 stars

Our stay at Villa Alessi in Lefkada was exceptional.

Our stay at Villa Alessi in Lefkada was nothing short of exceptional. The villa is beautifully appointed, offering generous space for our group of three families while still providing plenty of room for everyone to relax and enjoy their own space. The kitchen was extremely well equipped, making it easy to cater for large family meals and enjoy evenings together.

One of the villa's standout features is its stunning position. We were treated to spectacular sunrises and sunsets every day, with sunshine bathing the villa from 6am through until 8pm. The outdoor space was perfect for barbecues, family gatherings, and simply unwinding while taking in the breathtaking views. The pool was ideal for our younger children, providing a safe and enjoyable environment where they could spend hours having fun.

What truly elevated our holiday, however, was the outstanding service provided by Hazel, our Simpson Travel representative. Hazel was simply superb from start to finish. Her local knowledge and recommendations for beaches, restaurants, and shopping were invaluable, helping us make the most of our time in Lefkada. She even arranged a wonderful evening meal for us, fully prepared and ready to enjoy at the villa.

Hazel's attention to detail, professionalism, and efficiency in responding to any questions or requests were among the very best we have experienced from any holiday representative. Nothing was ever too much trouble, and her warm, friendly approach made us feel genuinely cared for throughout our stay.

Villa Alessi is a wonderful property, but Hazel's exceptional support made our holiday truly memorable. She is an absolute asset to Simpson Travel and someone they should be incredibly proud to have on their team. We cannot thank her enough for helping create such a special family holiday.

We would return in a heartbeat.

May 24, 2026
Unprompted review
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Reply from Simpson Travel

Dear Julie Derrick,

Thank you for such a wonderful review.

We are delighted to hear that Villa Alessi provided the perfect setting for your family holiday. We're so pleased that everyone in your group was able to relax, spend quality time together and make the most of the beautiful outdoor spaces.

We are also incredibly grateful for your kind words about Hazel. Our local teams work hard to ensure every holiday is as seamless and enjoyable as possible, and Hazel will be thrilled to know that her recommendations, attention to detail and friendly support helped make your stay so memorable.

Thank you for choosing Simpson Travel for your family holiday. We are delighted that Villa Alessi and Hazel helped create such special memories, and we would be thrilled to welcome you back to Lefkada again in the future.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

We had an exceptional villa holiday in…

We had an exceptional villa holiday in Kefalonia with Simpson Travel. Knowledgable and attentive service at the time of booking, a helpful App for all our relevant holiday information, excellent pre-departure service and a magnificent villa which was topped-off by superb support and advice from the in-resort concierge Stephanie. Overall the experience and holiday exceeded all our hopes and expectations. Having had many villa holidays with a multitude of different companies our first experience of using Simpson Travel set a new high for excellence and satisfaction.

May 24, 2026
Unprompted review
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Reply from Simpson Travel

Dear Mike P,

Thank you for your wonderful 5 star review! We are delighted to hear that your holiday in Kefalonia exceeded your expectations, and that every stage of your Simpson Travel experience contributed to such a memorable trip. It's fantastic to know that everything came together so seamlessly.

It is particularly rewarding to hear that, having enjoyed many villa holidays over the years, your first holiday with Simpson Travel set a new benchmark for excellence and satisfaction. Comments such as yours are greatly appreciated by our teams both in the UK and overseas.

We look forward to welcoming you again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

We had a fabulous stay in Crete at the…

We had a fabulous stay in Crete at the Arosmari Hotel. The sun was shining and we were fortunate enough to see the snow on the tops of the mountains as a constant backdrop to Vamos in spring - simply stunning. Joanne and the Simpson team couldn’t have been more helpful with suggested things to do and best places to eat! We’ll definitely be back!! Ryan

April 9, 2026
Unprompted review
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Reply from Simpson Travel

Dear Ryan Jakes,

Thank you for your 5 star review. We are thrilled your stay was so fabulous and the local team provided all the support needed to make your stay so memorable.

We look forward to seeing you back again soon!

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simply perfect!

Simply perfect. The White Orchid is in the most tranquil location. The views are glorious. Davide and Chrisa are exceptional hosts, providing a delicious, beautifully presented breakfast each morning. A short stroll takes you to a secluded beach and a brief walk takes you to the pretty marina of Sivota. The White Orchid is a tiny hotel, and each room has a small kitchen, living area and a balcony with breathtaking views over to Paxos. For us, this is the perfect hotel. There’s even a well stocked honesty bar. Heaven - don’t want to go home!

May 17, 2026
Unprompted review
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Reply from Simpson Travel

Dear JodiSkis,

Thank you for your lovely review. We are delighted to hear that you enjoyed such a peaceful stay at The White Orchid. Its stunning views, tranquil setting and warm, personal atmosphere make it a truly special place, and we're so pleased it felt like the perfect hotel for you.

It's also wonderful to know the local team left a lasting impression and helped make your stay so memorable.

Thank you for choosing Simpson Travel. We hope to welcome you back again soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

We have holidayed with Simpson Travel…

We have holidayed with Simpson Travel multiple times and never had less than a fantastic experience. I'd give a special mention to Zois and his wonderful team at Mousses Villas on Lefkada, but trips to other destinations in Greece, Turkey and Italy have been equally successful - we are always so well looked after and the properties are consistently superb.

May 22, 2026
Unprompted review
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Reply from Simpson Travel

Dear T Watson,

Thank you for your kind review and for continuing to choose Simpson Travel. We are delighted to hear that your holidays with us have been so consistently enjoyable. It is especially lovely to know that the local team at Mousses Villas made such a positive impression this time, and we will be sure to pass on your kind words.

We look forward to welcoming you back soon.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Jonathan Peat - Oustanding

Jonathan Peat is outstanding and a real asset to Simpson Travel - thank you Jonathan for a fabulous week walking in Corfu

May 16, 2026
Unprompted review
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Reply from Simpson Travel

Dear Ian Ramsbottom,

Thank you for your kind words about Jonathan, such personal feedback is always lovely to hear. We will be sure to pass this on.

Warm regards,
David
Customer Service Executive
Simpson Travel

Rated 1 out of 5 stars

Never again

We rented a villa from Simpson in Pollenca port.
The following issues arose:
- Indoor oven didn’t work
- Outdoor stove didn’t work
- Coffee machine didn’t work
- Indoor hob unfathomable from instructions
- Bird poo around and in pool
- Gate temperamental
- They couldn’t give us the address of the villa
- Generally damp and cold

It was clear that no one had inspected the place ahead our visit.
Simpson describe themselves as high-end. We expected high quality; it was far from that.
UPDATE FOR MARK: I have not heard from your people. Please give me your email address.

May 1, 2026
Unprompted review
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Reply from Simpson Travel

Dear Mr Pilgrim,

Thank you for taking the time to share your feedback. I’m very sorry to read that aspects of your stay at Can Torrens did not reflect the standards you expected from Simpson Travel.

We appreciate your comments regarding the issues you experienced with the appliances, the pool area and the overall condition of the villa on arrival. We fully recognise that these aspects of your stay fell below the high standards we aim to provide for our guests.

Our Customer Experience team has been in contact with you directly and would really welcome the opportunity to continue the conversation with you. We are genuinely sorry for the disappointment caused and are committed to reviewing your concerns carefully with both our local operations team and the property owners. We very much hope we can work with you towards a resolution that reflects the seriousness of the issues you have raised and helps restore your confidence in us.

Thank you again for your review.

Warm regards
Mark
Operations Director
Simpson Travel

Rated 5 out of 5 stars

We had a wonderful week at Arosmari…

We had a wonderful week at Arosmari Village Hotel in Vamos, Crete. Superb walking lead by Jonathan Peat. Our cottage was very comfortable and well-equipped. We swam every morning in the beautiful pool among the olive trees. Joanne is a star and took great care of us all.

April 21, 2026
Unprompted review
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Reply from Simpson Travel

Dear R Hitchens,

Thank you very much for such a thoughtful review of your week in Crete.

We’re so pleased to hear that your stay at Arosmari Village Hotel in Vamos was such a positive experience. It’s wonderful to know how much you enjoyed the walks with Jonathan and discovering the island on foot.

Your kind comments about Joanne are also very much appreciated, and I’m so glad to hear she took such good care of you all.

Thank you again for your recommendation, and we hope to have the pleasure of welcoming you back again in the future.

Warm Regards,
Madeline
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Seamless escape with excellent service

We had a wonderful holiday with Simpson Travel. The customer service was exemplary, and the concierge made everything smooth and stress-free. Our villa was beautiful, well-equipped, and very comfortable. I would highly recommend them for a relaxing, well-supported holiday!

February 27, 2026
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Reply from Simpson Travel

Dear Anna Sanders,

Thank you so much for taking the time to share your lovely feedback. We are delighted to hear that you had a wonderful holiday with Simpson Travel.

It’s fantastic to know that our team made your experience smooth and stress-free. Thanks to the dedication of our booking specialists and in-resort concierges, every detail is carefully handled, and your generous words are very much valued.

We’re also thrilled to hear that your villa met your expectations, being both beautiful and well-equipped. We take great care in preparing each property, and it’s wonderful to hear that it contributed to a comfortable and relaxing stay.

Thank you again for your recommendation. We look forward to welcoming you on another Simpson Travel holiday in the future.

Warm Regards,
Madeline
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Faultless service

We have been travelling with Simpsons for years and have never had even a mediocre experience, never mind bad.
Highly recommended all the way, wonderful concierge and customer service and local support on the ground.
Absolutely faultless

August 25, 2025
Unprompted review
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Reply from Simpson Travel

Dear Wendy Pickering,

Thank you so much for your continued loyalty and for taking the time to share such a kind review. We are delighted to hear that you have enjoyed so many consistently wonderful holidays with us over the years.

Our local teams work very hard to ensure our guests enjoy every moment of their holiday, and we truly appreciate your thoughtful feedback.

Thank you once again for your recommendation and we look forward to helping you create unforgettable memories on your next Simpson Travel holiday.

Warm Regards,
Madeline
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

We’ve now travelled with Simpson Travel…

We’ve now travelled with Simpson Travel several times — staying in Kalkan, Corsica and Lefkada — and every single trip has been absolutely fabulous.

From the moment you book, everything just feels easy and well organised. The booking team are helpful and knowledgeable, and once you arrive the concierge service is brilliant — always friendly, always on hand if you need anything, they always answer the phone too when we have called to ask a question.

The villas themselves have been exceptional every time. Beautiful locations, spotless, incredibly well equipped and clearly chosen with care. You really feel like you’re staying somewhere special rather than just a standard rental.

Wouldn’t hesitate to book again and would highly recommend them to anyone . A***

September 15, 2025
Unprompted review
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Reply from Simpson Travel

Dear Justine,

Thank you so much for taking the time to share such thoughtful feedback. We are absolutely delighted to hear that you have enjoyed so many wonderful holidays with us, and we thank you for your continued loyalty.

It’s lovely to know that your experience has felt consistently smooth and well organised from the moment of booking through to your time in resort. Our teams work very hard to ensure every stage of the holiday feels effortless, so your kind comments about our booking specialists and resort concierge team are greatly appreciated.
We always aim to offer our guests exceptional villas in beautiful locations that make you feel you’re somewhere special rather than a standard rental.

Thank you again for your recommendation and we look forward to planning another wonderful Simpson Travel experience for you soon.

Warm Regards
Madeline
Customer Service Executive
Simpson Travel

Rated 1 out of 5 stars

Called to make a booking on a property…

Called to make a booking on a property for this summer and asked if I could hold the week for 24 hours, I was told if I didn't book their and then not to bother. I found the customer service the worst - why did they need my money so urgently?

February 12, 2026
Unprompted review
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Reply from Simpson Travel

Dear David,

Thank you for taking the time to share your experience. I’m very sorry that your recent call with us didn’t reflect the high standards we expect for our customers.

We have investigated your review fully and cannot locate any record of the conversation you described taking place. For clarity, it is standard practice for us as a business to offer a 24‑hour hold on all properties to ensure customers have the flexibility and time they need to make the right choice for their holiday.

We would really welcome the opportunity to understand what happened and to put things right. If you’re willing, please contact our Customer Service team at customer.experience@simpsontravel.com, and they will ensure you receive a proper follow‑up so we can review your experience fully and see how we can support you further.

Thank you again for bringing this to our attention and I hope we can resolve the issues and restore your confidence in us.

Warm Regards
Mark
Operations Director
Simpson Travel

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