Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was ver... See more
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I could not believe how helpful the staff member called ALISHIA was throughout my visit . She was incredible printing out documents with images to determine what parts I had to order and all other hel... See more
Excellent service. Very knowledgeable, helpful and polite personnel. I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which the... See more
Company replied
Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the ha... See more
Company details
About Sinclair Group - Bridgend Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom
- 01656 602211
4.6
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We're thrilled to hear that you had a seamless experience and enjoyed our friendly service. Enjoy your lovely new car, and please feel free to reach out if you need anything in the future!
Excellent experience.
A great, straightforward process from start to finish. Hywel handled all of my queries excellently and very quickly. A very good video was sent and I bought the car ‘blind’ which is a first for me.
Delivery driver was excellent and on time and I couldn’t be more pleased with the car and, despite the distance would definitely use this dealership again.
November 8, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for the wonderful review! We're thrilled to hear you had a great experience with us. Hywel and the team appreciate your kind words. Enjoy your new car, and we look forward to seeing you again!
This the third Audi I have purchased…
This the third Audi I have purchased from Bridgend Audi. The cars are always well prepared and they are always ready to negotiate a good deal.
November 14, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your continued trust in us! We're delighted to hear you're happy with your third Audi from Bridgend Audi. Enjoy your new car, and we look forward to assisting you again!
Great service and communication, plus good warranty.
Having had a bad experience with Cinch, Andrew from Sinclair was super helpful, and is a credit to the business, no pushy sales approach, I gave my criteria for ideal car, and as and when suitable vehicles became available he'd always keep me up to date.
Purchase process was seamless, entertained and answered all my queries and more than happy to accomodate a few requests prior to purchase, and the 12 month warranty really offers peace of mind.
Would definitely recommend and hopefully will be back in the future should I need another car!
October 23, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for the wonderful review! We're so glad Andrew could turn your experience around and provide excellent service. Enjoy your new car, and we look forward to helping you again in the future!
Bridgend Audi Hywel
Hywel at the Bridgend Audi was absolutely amazing. He answered all of my questions and was so helpful and friendly. I am so happy with my car and the service I received. All the people at the car garage were lovely and informative.
October 21, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for the wonderful review! We're thrilled to hear Hywel and the team provided such excellent service. Enjoy your new car, and we look forward to welcoming you back in the future!
Lovely car from lovely people
A great team at Sinclair Audi Bridgend. Friendly without being overbearing, knowledgeable about every detail of the car, patient with my endless questions. And not a bit pushy. There was a very minor issue with the car I bought and they got it sorted immediately. Definitely recommended if you want an Audi (and why wouldn't you?)
October 2, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your fantastic review! We're thrilled to hear that our team at Sinclair Audi Bridgend provided friendly, knowledgeable, and patient service. We're glad to know any issues were resolved quickly. We appreciate your recommendation and hope you enjoy your new Audi!
Richard Owen 5*
Richard Owen made the experience top notch 5*. Everything was seamless
October 7, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your great feedback! We're thrilled to hear that Richard made your experience top-notch and seamless. We appreciate your support!
First class friendly service
October 3, 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're delighted to hear you received first-class friendly service. We appreciate your support!
The staff
The staff - so welcoming & friendly. Layout of cars . Overall cheerfulness .
September 29, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad to hear that our staff made you feel welcomed and that you enjoyed the layout of the cars. We appreciate your support!
Great and helpful experience with…
Great and helpful experience with Bridgend Audi and James Sharpe would highly recommend the dealership
October 2, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! We're thrilled to hear that you had a great experience with James at Bridgend Audi. We appreciate your recommendation and look forward to seeing you again!
A Seamless transfer from one Q5 to another, including cherished number plate.
We were kept informed by Audi UK and by Richard at Audi Bridgend about how our ‘build’ was progressing and when our Q5 would be delivered.
Swapping our existing Q5 for a new Q5 was seamless. I just felt I had signed my life away with all the on-line signatures required. I was of course able to do this at home, a real plus.
September 27, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad to hear that Richard and the Audi UK team kept you well-informed about your Q5 build and delivery. It’s great that the swap process was seamless for you, and we appreciate your understanding of the online signature process. Enjoy your new Q5!
Recommended
Very good and friendly service from all concerned. Can’t fault them and would recommend them. On ordering your vehicle check delivery time as they do vary.
September 25, 2024
Reply from Sinclair Group - Bridgend Audi
Hi Geoffrey,
Thank you so much for your recommendation and 5-star review! We’re glad you had a positive experience with our team and appreciate your advice regarding vehicle delivery times.
Kind regards,
Sinclair Group.
We returned to the Bridgend Sinclair…
We returned to the Bridgend Sinclair Garage because of their service. Hywel in particular understand what we are looking for, gives us options, clearly communicates where we're at in the process and is super helpful and professional. We rate both highly, the car retailer and the service we received. Special thanks to Hywel and his team for finding us the "Unicorn" we were looking for. We'll return to them next time because we can always rely on them to deliver what we're looking for.
September 22, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful review! We’re glad to hear that Hywel and the team were able to assist you in finding the perfect car. Your satisfaction means a lot to us, and we appreciate your trust in us. We look forward to seeing you again at Sinclair Audi Bridgend!
Great customer service
Great customer service, from start to finish, I have bought a few cars off this group over the years and they never disappoint, that’s why I keep going back, ten out of ten.
September 15, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your continued trust in us! We’re thrilled to hear that you consistently have a great experience with our team. Your loyalty means a lot to us, and we’re glad to know we’ve met your expectations time and again. We look forward to assisting you with your future car purchases!
Always very easy to deal with
Always very easy to deal with.
Staff welcoming and willing to listen.
September 4, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your kind words! We’re pleased to hear that you find our staff welcoming and easy to work with. Listening to our customers is a priority for us, and we appreciate your support. We look forward to seeing you again soon!
Excellent service
Friendly team, kept me updated at all times. Nothing was too much trouble and one of the smoothest transactions I have had when buying a new car.
September 7, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We're glad to hear that our friendly team kept you updated and made your car-buying experience smooth and enjoyable. We strive to provide top-notch service, and it’s great to know we met your expectations. We appreciate your support and look forward to seeing you again!
Poorly trained sales people
Telephoned to enquire about buying a Q3. But the salesperson was quite arrogant, and constantly spoke over me. When trying to get a rough PX value for my car, he began to speak like a politician, giving a low rough figure. He came across very untrustworthy, so I asked him to remove my contact details from his system. I wouldn't buy a car from someone like him. The only problem with buying a new car is having to deal with unscrupulous sales people like this guy, I think his name was Huel.
September 8, 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Hi Wayne, we are disappointed to learn that you were unhappy with your experience. If you could email us on bridgendaudi@sinclairgroup.co.uk we’ll ensure we get a senior member of the team to look into this as soon as possible. Many thanks Sinclair Audi.
Helpful, attentive staff and quality cars
Helpful, attentive and knowledgable staff and quality cars
August 28, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your fantastic review! We're glad to hear that you found our staff helpful, attentive, and knowledgeable, and that you're pleased with the quality of our cars. Your positive feedback is much appreciated. If you need any further assistance, please feel free to contact us. Enjoy your car!
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient, friendly, and trustworthy. Your satisfaction is our top priority, and we look forward to serving you again in the future. If there's anything else we can do for you, please let us know!
Every body friendly and efficient
Every body friendly and efficient. I could not of ask for more thank you
August 24, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you so much for your kind words! We're thrilled to hear that you found everyone friendly and efficient. It’s wonderful to know that we met your expectations. If you need anything else or have any questions in the future, please feel free to reach out. Thanks again for your support!
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