Just picked up my new car from the team at Mercedes-Benz of Cardiff and the service was exceptional. David looked after me from start to finish. He was professional, knowledgeable, and went above and... See more
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Well happy with the car BUT after spending nearly £90.000 pound cash I thought there could have bean a better reveal than just weighting so long after turning up for the pick up of my car and just say... See more
Salesman was brilliant, took care of everything from start to finish, was really impressed, showroom and staff were excellent,, really nice experience buying from them , big shout out to the valets... See more
Company replied
We had a wondeeful customer experience at Mercedes Cardiff and Newport. We were very well looked after by Rob Edmunds in Sales who delivered a professional, friendly and efficient approach to the pur... See more
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Company details
About Sinclair Group - Mercedes-Benz of Cardiff
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Mulberry Drive, CF23 8RS, Cardiff, South Wales, United Kingdom
- 02920 601153
4.7
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just picked up my new car from the team…
Just picked up my new car from the team at Mercedes-Benz of Cardiff and the service was exceptional. David looked after me from start to finish. He was professional, knowledgeable, and went above and beyond to answer all my questions and make the handover stress-free. Fantastic dealership and top-tier service. Thank you, David!
September 11, 2026
Well happy with the car BUT after…
Well happy with the car BUT after spending nearly £90.000 pound cash I thought there could have bean a better reveal than just weighting so long after turning up for the pick up of my car and just saying to me il go and put some petrol in you car and be back soon then just driving it to the window there is your car . NOT WHAT I WAS EXPECTING DISAPPOINTED.
September 3, 2026
Great buying experience from the team…
Great buying experience from the team in particular Rob Edmunds good Comms from start to finish made provision for me to test drive multiple vehicles, also the car was in a different dealership so arranged for it to be delivered to view prior to purchasing. Also made arrangements for delayed pick up as I was away for the weekend pop in have a look around you never know what you might find
September 2, 2026
Exceptional Service!!!
Very friendly, knowledgeable, efficient and extremely helpful
September 3, 2026
Service
I had a very positive experience with the Rob Edmunds. He was professional, helpful, and handled all our questions quickly and efficiently. The entire process was smooth and straightforward, with clear communication throughout. I would definitely recommend their service to anyone looking for a hassle-free experience when purchasing a Mercedes.
August 26, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your wonderful review, Siri.
We’re delighted to hear that Rob provided such a professional and helpful experience throughout your Mercedes-Benz purchase. It’s great to know that he answered your questions promptly, kept communication clear and made the entire process feel smooth and straightforward.
We’ll be sure to pass your kind comments on to Rob. Thank you for your recommendation, and we hope you enjoy every mile in your new Mercedes-Benz!
Kind regards,
Sinclair Group.
Salesman was brilliant
Salesman was brilliant, took care of everything from start to finish, was really impressed, showroom and staff were excellent,, really nice experience buying from them , big shout out to the valets
And thanks again to Nathanial Powell (salesman)
If you’re looking for a nice new vehicle he’s the man
August 22, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your fantastic review, Daniel.
We’re delighted to hear that Nathanial looked after you so well from start to finish and made buying your new vehicle such an enjoyable experience. It’s also great to hear your kind comments about the showroom, the wider team and, of course, a well-deserved shout-out to our valeting team for making sure everything was looking its best!
We’ll be sure to pass your thanks on to Nathanial and the team. We really appreciate the recommendation and hope you enjoy every mile in your new vehicle.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your lovely review, Val.
We’re delighted to hear that you had such a positive experience and that your salesman took the time to listen, explain everything clearly and make you feel well looked after.
Thank you for taking the time to share your feedback with us.
Kind regards,
Sinclair Group.
Would recommend to anyone
From start to finish sales and reception staff were so professional and helpful made buying a car a enjoyable experience
July 31, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Hi Ashley, thank you for your lovely review! We’re delighted to hear that our sales and reception teams were professional and helpful throughout, making the purchase of your new car such an enjoyable experience. We hope you’re enjoying it! 😊
Kind regards,
Sinclair Group
Great customer service from Caitlin
I just wanted to say a huge thank you to the Service Team at Mercedes-Benz of Cardiff for the wonderful service I received.
A special thank you to Caitlin, who looked after me throughout. She kept me updated every step of the way, was professional, friendly, and made the whole experience completely stress-free.
The team fixed all of the faults I originally booked the car in for, and they even investigated other issues that weren't part of the original booking. That level of care and attention really exceeded my expectations.
I can't thank Caitlin and the whole team enough. It's fantastic customer service like this that gives you confidence in both the dealership and the Mercedes-Benz brand. Highly recommended!
August 7, 2026
Unprompted review
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Hi Richard, thank you for your fantastic review! We’re delighted to hear that Caitlin kept you fully informed and made the entire experience so straightforward and stress-free. It’s wonderful to know that the team resolved the original faults and took the time to investigate the additional issues too. We’ll be sure to share your kind comments with Caitlin and the wider service team. Thank you for your recommendation!
Kind regards,
Sinclair Group
A very professional and helpful service…
A very professional and helpful service from start to finish.
August 1, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your fantastic review, James.
We’re delighted to hear that you received a professional and helpful service from start to finish. Providing a smooth and positive experience throughout the entire journey is exactly what we aim for, so your feedback is greatly appreciated.
Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Rang Mercedes Cardiff looking to…
Rang Mercedes Cardiff looking to purchase a A-Class and was greeted by Robert Edmunds who straight away took care of me and helped me decide on the car I wanted, I came in and expecting to be purchasing a pre pended vehicle and today I’m driving a way with a brand new Mercedes, my experience with Rob has been 10/10
July 31, 2026
Unprompted review
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your fantastic review, Ethan.
We’re delighted to hear that Rob looked after you so well from your very first call to Mercedes-Benz of Cardiff. It’s great to know he helped you find the right car and made the whole experience such a positive one – especially when you arrived expecting a pre-owned vehicle and drove away in a brand-new Mercedes-Benz!
A 10/10 experience is exactly what we love to hear, and we’ll be sure to pass your kind comments on to Rob. We hope you enjoy every mile in your new A-Class!
Kind regards,
Sinclair Group.
Rob Edmunds - great service
We had a wondeeful customer experience at Mercedes Cardiff and Newport. We were very well looked after by Rob Edmunds in Sales who delivered a professional, friendly and efficient approach to the purchase of a new car. He guided us through the process which seemed so quick and easy and kept us up to date during the process. He went out of his way to help us and arranged for the transaction to take place earlier to accommodate our personal preference. He is a great asset to the company and would highly recommend Rob to any future customers. Many thanks Rob for everything.
July 28, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your wonderful review, Sally.
We’re delighted to hear that you had such a positive experience with Mercedes-Benz of Cardiff and Newport. It’s fantastic to know that Rob provided a professional, friendly and efficient service, keeping you informed throughout and making the whole process feel quick and straightforward.
We’re especially pleased that Rob went the extra mile to accommodate your preferred timescale. Your kind words and recommendation will mean a great deal to him, and we’ll be sure to pass them on.
Thank you for choosing us, and we hope you enjoy every mile in your new car!
Kind regards,
Sinclair Group.
Nathaniel was great
Nathaniel was great! No pressure selling and remembered the little things that I'd said! Absolutely brilliant, love my new car and would definitely buy from them again, thank you 😃
July 24, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your wonderful review, Helen.
We’re delighted to hear that Nathaniel made your experience such a positive one. It’s fantastic to know you appreciated his relaxed, no-pressure approach and, particularly, the attention he paid to those little details that made your experience more personal.
Most importantly, we’re thrilled that you love your new car! We’ll be sure to pass your lovely comments on to Nathaniel and look forward to welcoming you back when the time comes for your next one.
Kind regards,
Sinclair Group.
Good
Mark in Cardiff did a good job and made everything easy for me. Went home with my dream car
July 25, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your lovely review, Esther.
We’re delighted to hear that Mark looked after you so well and made the whole process easy and enjoyable. Driving away in your dream car is exactly how a new car experience should feel!
We’ll be sure to pass your kind comments on to Mark and the team in Cardiff. We hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Reassuringly Professional Advice
I’m so pleased that I purchased a Mercedes, as we have been given wonderful support from Ross and everyone in the Dealership.
The team are always welcoming and supportive of our purchase, including the new tech which is found with the car!
July 22, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your wonderful review, Mr Fletcher.
We’re delighted to hear how pleased you are with your Mercedes-Benz and, particularly, the support you’ve received from Ross and the wider team.
With so much technology included in modern vehicles, it’s great to know the team have been on hand to help you get to know your car and make the most of its features. We’ll be sure to pass your kind comments on to Ross and everyone at the dealership.
Thank you for choosing us, and we hope you continue to enjoy every mile in your Mercedes-Benz.
Kind regards,
Sinclair Group.
Friendly and welcoming staff good…
Friendly and welcoming staff good facilities easy company to find selling quality products
July 15, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your kind review.
We’re delighted to hear that you found our team friendly and welcoming and were pleased with both the facilities and your overall experience with us.
We really appreciate you taking the time to share your feedback and hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your kind review, Michael.
We’re delighted to hear that Kaine looked after you so well during your visit to our Cardiff Gate dealership. We’ll be sure to pass your positive feedback on to him.
Thank you for choosing us, and we hope to welcome you again in the future.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you so much for your positive review! It brings us joy to hear that you consistently receive excellent service from us. We always strive to be efficient and provide the best experience for our customers. Thank you for your continued support!
Kind regards,
Sinclair Group.
Very satisfied
June 26, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your kind words! We are thrilled to hear that you had a great experience with us. Our team works hard to ensure our customers are satisfied. Your satisfaction means the world to us!
Kind regards,
Sinclair Group.
Great service on changing my car
Great service on changing my car. Kaine was very easy to deal with and everything he said he would do, he did it. He also came back to me on any queries and he did everything he could to resolve them. The turnaround to getting my new car was really quick. Overall the experience was great and I thank Kaine for helping me with my purchase
June 26, 2026
Reply from Sinclair Group - Mercedes-Benz of Cardiff
Thank you for your fantastic review, Lorraine.
We’re delighted to hear that Kaine made changing your car such a smooth and straightforward experience. It’s great to know he delivered on everything promised, kept you updated with any queries and worked hard to resolve anything that arose along the way.
We’re also pleased that the turnaround for your new car was so quick. We’ll be sure to pass your kind comments on to Kaine, and we hope you enjoy every mile in your new car!
Kind regards,
Sinclair Group.
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