Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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Mike (sales) constantly kept me informed as we moved through the purchase with both calls & emails. On collection day the car was beautifully prepped. Paperwork all very well explained & the handover... See more
Company replied
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
We recently purchased a new Range Rover Velar and couldn’t be happier with the experience. Despite the well-known challenges currently affecting JLR, Mark at [Dealership Name] went above and beyond... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication with Jess in sales and…
Communication with Jess in sales and her colleagues was easy. Even the delivery of the vehicle was painless.
June 14, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Gibson, we're so glad that we were able to go above and beyond your expectations to make your purchase with us an easy and seamless experience. We'll make sure Jess and the team here at Sinclair Land Rover Ludlow get the recognition they deserve. Thank you again for the great review!
Great service, very helpful, nothing was too much trouble
Charlie Webb was very helpful and took time to explain the differences between the models etc, making our decision process easier. Nothing was too much trouble, the service was excellent!
June 7, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Julia, we're glad you had such an excellent experience with us! We'll be sure to pass on your comments to Charlie and the team here at Sinclair Land Rover Ludlow. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Very professional service
June 9, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Bell, thank you so much for the positive review! We always strive to provide exceptional and professional service to every client, and are pleased to hear that you enjoyed your experience here at Sinclair Land Rover, Ludlow. Thank you so much again for your feedback. We hope you have a great day!
Charles (Charlie) was fabulous start to…
Charles (Charlie) was fabulous start to finish. A really good buying experience.
June 8, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Alex, we are very happy we could provide you with such a positive buying experience, and will make sure Charlie gets the recognition he deserves. Please let us know if there is anything else we can do for you; we are more than happy to help!
Personable, friendly, helpful and practical
Truly personal engagement from multiple people in the company which made me feel valued and confidence that not only would they be interested in achieving a sale but also looking after all aspects of support, services and anything else that might arise. Their support after purchase has been great and I look forward to a continuing friendly relationship.
May 31, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, we're glad you had such a wonderful and personal experience with us, which is what we strive to achieve with every client. We look forward to continuing our relationship with you for many years to come. Thank you so much again for your feedback. We hope you have a great day!
Fabulous Customer Service
We visited Sinclair Land Rover Ludlow, for a ‘look’ at what vehicle we might upgrade to. Glenn was our salesman and was really friendly and accommodating.
Originally we were looking at a Velar, but after a closer look we soon realised it wasn’t going to be big enough for our young family. We were soon pointed in the direction of a Discovery and Glenn was very helpful and explained all features etc. After a test drive our minds were soon made up, the deal was done and less than a week later we were back to part exchange our Tiguan and collect our Discovery.
Our experience was great and would highly recommend.
May 12, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave us a review! We're so glad you had a great experience and that Glenn was able to make the decision easier for you! - Sinclair Group
Sales Executive - Mark
The sales executive Mark was extremely helpful and explained the whole buying and PCP purchase process in a very detailed manner. He took extra time to explain, in simple terms, all the variety of functions that the Evoque has, which were all very new to me.
My partner and I were impressed with Mark's overall professionalism and would highly recommend him to anyone thinking of buying a Land Rover/Range Rover for the first time.
May 15, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Trevor, we're so glad that we were able to help you in finding the right car. We'll make sure Mark gets the recognition he deserves. Please don't hesitate to reach out if there's anything else we can do for you. Many thanks - Sinclair Group
Underwhelming
I was expecting a more premium experience, I have to admit it was more of an anticlimax. I was super excited about picking up the new car. Having travelled a decent journey to get there I wasn’t even offered a coffee and the welcome just didn’t feel very warm. The negotiating and info received prior to buying the car was all very good in fairness, it was just the experience in the showroom that felt rushed and like I was a bit of an inconvenience. Appreciate this is open to opinion but that’s mine!
May 6, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Tara, we truly appreciate your honest feedback, but are obviously disappointed to read your comments. Providing an exceptional experience at every touch point is always our aim, and no client is ever an inconvenience to us. We would love the opportunity to discuss this further with you. Please let us know if there is a convenient time and contact number to reach you on. You can also email us direct on salesmanager@landrover-ludlow.co.uk if this helps, and one of the Sales Managers at Ludlow will contact you. Best wishes, Sinclair Land Rover Ludlow
Fab experience with Glenn
Fab experience with Glenn, process was very simple from end to end. The car was as described. I recommend Glenn and the dealership.
May 12, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Julian, thank you for sharing your positive experience. We'll make sure Glenn gets the recognition he deserves. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Andrew, thank you so much for the positive review! We always aim to provide exceptional client care at every touch point, so we're thrilled to read your comments. Thank you again for the great review!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Nigel, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're thrilled we could exceed your expectations. We hope to see again you soon!
Excellent friendly and informative…
Excellent friendly and informative sales (mark ) and would definitely use Thai dealership again
April 30, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Rob, we are so pleased you enjoyed your experience with Sinclair Land Rover Ludlow. We'll make sure Mark receives the recognition he deserves. We look forward to your next visit. Take care, Sinclair Land Rover Ludlow.
Seamless process and very helpful
Seamless process and very helpful. Mark was a pleasure to deal with. I would highly recommend this dealership
April 21, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Kevin, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're thrilled we could meet your expectations and provide you with a seamless buying process. We'll make sure we pass on your comments to Mark. Please don't hesitate to reach out if there's anything additional we can do for you.
Best wishes
Sinclair Land Rover Ludlow
From start to finish was a great…
From start to finish was a great experience I have purchased many cars and Mark Sutcliffe in particular was very In understanding my requirements and helping me through my purchase, I will definitely be coming back and would highly recommend
April 14, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Your wonderful feedback and rating mean a lot to us. We'll make sure Mark gets the recognition he deserves for making your buying experience the great experience that it should be. Please don't hesitate to reach out if there's anything additional we can do for you.
Best wishes
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for the 5-star review Andrew. We really appreciate you taking the time to feedback and will make sure Glenn gets the recognition he deserves. We look forward to welcoming you back to the business again soon.
Kind regards
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words Joanne. We strive to make sure all of our clients receive an exceptional service, so are thrilled to read your comments. We look forward to welcoming you back to Sinclair Land Rover Ludlow again soon :)
The service was outstanding
The service was outstanding. Everyone I spoke to was helpful and went the extra mile. I'd highly recommend dealing with Sinclair Group.
March 17, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for the 5-stars and taking the time to write this wonderful review Sarah. We strive to make sure our clients receive an exceptional service, so we are delighted to read your comments. We look forward to seeing you again soon at Sinclair Land Rover Ludlow :)
Ive never really enjoyed the car buying…
Ive never really enjoyed the car buying process as Ive found it to be pretentious and intimidating at times.
I recently purchased a Landrover Defender from Sinclair Landrover in Ludlow working with Jason Soden and the whole experience was an absolute pleasure.
Jason managed to pull together a great deal and overcame a number of issues I created with the sale of my own car.
Jason is just one of those genuine people you can trust, like a pal. He made buying a new car an experience and not just a financial process.
Thank you Jason and Sinclair Ludlow.
March 15, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, thank you for taking the time to leave us this brilliant 5-star review. We're thrilled to hear you had such a positive experience throughout the buying process and Jason turned what is usually an unpleasant process for you into an absolute pleasure. We will make sure he gets the recognition he deserves. We look forward to seeing you again soon at Sinclair Land Rover Ludlow :)
Very good service
Good service, easy to contact.
Always able to speak to someone.
Salesman very helpful showing how everything works in the vehicle.
March 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words Pamela. Great to hear that you received 5-star service, We strive to make sure our clients receive an exceptional service, so we are delighted to read your comments. We look forward to welcoming you back soon.
Best regards
Sinclair Land Rover Ludlow
Very satisfying.
I had a thoroughly satisfying experience buying my new Defender from Sinclairs at Ludlow. My salesperson Jason was very professional and understanding of my requirements and at the handover I was made to feel very special indeed. I will definitely be buying any future vehicles from this dealership.
March 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to write this wonderful review Maurice. We're delighted to hear that you were thoroughly satisfied with the 5-star service that you received and will ensure Jason receives the recognition he deserves. We look forward to welcoming you back soon and wish you many happy miles in your new Defender.
Many thanks,
Sinclair Land Rover Ludlow
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