My daughter leased a car vw golf automatic when it arrived which we were told they could get it earlier but there was confusion at their end and they ordered a manual. At pick up Thomas said we didn't order a automatic but a manual and said if we cancel they would charge us 350 pound so we took car and found the order and we did order an auto.

At no stage did they Mike branch manager cardiff vw and Thomas try to rectify the situation the customer service was appalling once you drive car off they just say you got 28 days and you could cancel but they ordered wrong car and bullied my daughter into taking it

I would not irder a car from this company

The manual cars are cheaper to lease than auto but they would not match the aa which are much cheaper than sinclair cardiff vw

POOR CUSTOMER SERVICE THEY DID NOT TRY TO RESOLVE THE ISSUE AT ALL

AVOID AVOID AVOID

WE SENT CAR BACK AND ORDERED ONE FROM THE AA SAVING 1600 POUND

Good afternoon,

I just wanted to take a moment to say a huge thank you to the whole team following my recent purchase of my Land Rover Defender.

Having noticed a minor paint blemish, I returned the vehicle to you, and from start to finish the service I received was absolutely tremendous. Nothing was too much trouble, and the way the whole matter was handled was professional, efficient and, most importantly, personal.

It is very reassuring when you make a significant purchase that the level of care and attention does not stop once the sale is completed. You have once again gone above and beyond, and I genuinely cannot fault the service I have received.

A particular thank you to everyone involved for making the process so straightforward and for looking after me so well. It is this level of customer service that makes a real difference and leaves you feeling that you have genuinely been looked after.

Once again, thank you very much. You have surpassed yourselves, and I would have absolutely no hesitation in recommending you to others.

Ryland Cooper
Cardiff Aggregates

Very good customer service and a professional and amicable business approach. Special mention to Charles who excelled in these aspects.

Great experience with Sinclair group, josh was very helpful and even delivered the car to my address. Very happy with the sales team.

Simple process and friendly and professional sales.

Good to deal with. Friendly And enjoyable process of purchasing a new vehicle. Highly recommended.

Mike green was a true ambassador for Sinclair Vw Cardiff he went above and beyond his duty to give us the experience that we had Sinclair Vw Cardiff are very lucky to have a man of this calibre

Buying my new car was such a great experience from start to finish. Charles is such a gentleman and really took care of me.
I would highly recommend this company if you want reliability, peace of mind and a brilliant service.
Thank you Charles!

We had an absolutely fantastic experience buying our new Mercedes from Mercedes-Benz of Swansea. From start to finish, the whole process was smooth, professional and genuinely enjoyable.

A very special thank you to Niamh Jenkins who was absolutely wonderful throughout. She was extremely knowledgeable, supportive and approachable, and nothing ever felt like too much trouble. She patiently answered all our questions, explained everything clearly and kept us updated at every stage of the process.

What particularly impressed us was how responsive Niamh was. She replied to our emails incredibly quickly, even on her day-off, which we really appreciated. Every time we came into the dealership, she welcomed us with a smile and made us feel completely at ease. Her friendly and supportive approach made such a difference, especially when there were various things to organise with our part-exchange vehicles and the purchase of the new car.

We collected our new car a few days ago and absolutely love it. The handover was excellent and everything was explained to us clearly.

What was especially lovely was that Niamh’s support didn’t end once we had collected the car. She contacted us afterwards to check that everything was going well, that we were enjoying our new car, and to make sure we knew we could contact her at any time if we had any questions or needed any help. That level of after-sales care really means a lot and made the whole experience feel very personal.

Thank you, Niamh, for making the whole experience so positive and for looking after us so well. We couldn’t have asked for better service and would happily recommend both Niamh and Mercedes-Benz of Swansea to anyone considering buying a new car. A genuinely five-star experience!

I travelled from London to Wales for the third time for a new car, Sannan Morgan who is an outstanding salesman. He never lets me down. The service in London is completely different to the experience you receive at Sinclair. Nothing is too much trouble. Will use again in the future.

This is an honest review from my perspective, Sinclair Skoda will no doubt disagree, originally I went to view a 1 Yr old car for £28k , text drove agreed to purchase, admittedly I didnt dress like I could afford the car in tracksuit bottoms &gym top , while doing the paperwork the salesman said dont want a new one for a couple of grand more ? , I thought it was a sarcastic flippant comment to which I replied yes , he seemed somewhat surprised so agreed to purchase a new in stock car , communication for the next week was poor as best , salesman said on collection day that he was on leave but no other of member of staff took it to contact me collection day I dressed like I could afford the car , it has to be noted I transferred over £21k and part exchange my old car and the funds were transferred 2 days after I paid deposit, collection day cont , collection seemed rushed as if couldn't wait to get me out of there, short demonstration and run around of the car , no mention of warranty and no mention of service plan , disappointed in a lot of areas , only positive was the offer of a new car instead of the 1 yr old .

Friendly, helpful service

Updating our T Roc
We updated our T Roc to the model had great support from Nav and Wendy

Fantastic experience at Mercedes-Benz Swansea!

A huge thank you to Niamh Jennings, who was brilliant — professional, knowledgeable, genuinely helpful and, most importantly, no pressure whatsoever. She listened to exactly what we wanted and found us our dream car: a black CLA 200 Electric Sport Executive!

Niamh made the whole experience so enjoyable and is a real credit to Mercedes-Benz Swansea. We couldn’t have asked for better service! ❤️ Look forward to collecting our dream car in two weeks

Don’t know what the rest of the group is like but my experiences of the business in Neyland is absolutely shocking, receptionist who knew it all, deadlines not achieved, unless you buy a brand new vehicle there, they really don’t want to know you.

Thanks to both Ross & Lewis , just bought a great car c63, great deal and things done as
Promised . Good service , traveled from London , pick me up for station and reimbursed costs. Most definitely be back for my next car in the future!

Rob at Sinclair Direct Bridgend branch was exceptional from the very start and continues after sale to deliver the best customer service possible.
Nothing was too much trouble and he gave us a very good deal on both purchase and part exchange and delivery was trouble free.
The car we bought was delivered in an immaculate condition.

From the first appointment we were given constructive information about vehicles that suited our needs and lifestyle. The Sales Executive (Tom Hiley) went out of his way to help with every aspect of our purchase.

Well i have to say from the first time i went into mercedes in Cardiff, i was treated with the upmost respect, as being young and purchasing my first A Class. Even from first test drive driving my first Automatic, they let me drive on my own, and let me take the car home for 24 hours, i couldnt of asked for more from Nathanial Powell the sales guy.
And on collection everything went so smoothly, also they made us feel so welcome