SiriusXM Reviews 

I have called, I have been passed around to different complaint departments, no one wants to help me with my complaint.
I’ve been a customer for years, and I’m tired of hearing DJ’s political opinions and rhetoric on air, I pay to hear music and NOT grant random’s political opinion! If Sirius xm is going or gone woke, please inform me, I will cancel my subscription, as my friends will also. I am tired of having songs dedicated to broken families that have been separated by ice, this is not what I signed up for or agreed to.

My one year subscription expired. I contacted SiriusXM customer service and was advised that my rate had doubled in price and that it must be paid as an automatic payment each year. I declined SiriusXM services and asked to cancel the service. The call was lengthy as the agent tried to convince me to agree to automatic payments and a different plan. Finally, I asked for a supervisor. I had to wait for an available supervisor to cancel. I do not recommend Sirius XM to anyone due to poor customer service and very expensive renewal rates.

I have never used SiriusXM, not even the free trial versions that came with new cars. On 7/31/25 we bought a new car. I've received 28 emails from them between 8/1/25 and today, 8/18/25.

I contacted them by text chat to get pricing on plans to continue service after my free trial expired from the car dealership. I couldn’t get a straight or consistent answer after several attempts. The price quote kept changing. The reps were inconsistent and gave me different prices for the same plans. I also understand that it’s very difficult to cancel and customers’ credit cards keep getting charged even after they’ve canceled the service. I’m not interested and after reading the reviews on Trustpilot, very few customers are satisfied with the service. Trustpilot really helped me not get involved with this shady satellite radio company!

It’s a great service! Exposes me to things I wouldn’t listen to on a service like Apple Music or Spotify and despite a lot if these reviews, they have good customer service which you really only need to use to set up your radio or change/cancel your subscription.

My previous experience with Sirius XM has not been good; however, during my last contract renewal the process was very positive. Naturally with this type of company it's not easy to get exceptional service especially when dealing with reps from all over the world. However, I want to recognize Carlo (didn't get last name), who is located in the Philipines, for providing excellent service yesterday. He was the mos pleasant agent that I've ever dealt with at Sirius. I don't know if he will ever get a chance to read this but I sincerely hope he does, because I promised him that I was going to write this review for him. Thank you

Horrible. They make it difficult to cancel. Which is not the reason for my review-but very important to note. The reason for my review is that when I went to cancel I was offered a discounted rate in order to retain my business. I accepted. Two months later as I was reviewing my bank charges I see that they were still billing my $30 compared to the $8 that I had accepted! I then went to rectify it but was told that I had never received the discounted rate. I told them the exact time I accepted that offer so that they could search my conversation. They then tried to tell me that I did not get a new offer, I only updated my card on file. I told that that was not accurate and the rep just kept reiterating that there was nothing they could do and all they could do is give me another offer. What a joke.

Trying to cancel for 3 months. Being ignored and they keep billing.

After many years as a customer I have written them off for good. No notice of a renewal with significant increase. Easy enough to go to Spotify and never go back to SiriusXM.

They have the worst customer service. I tried to cancel and was kept on the phone for thirty five minutes with various offers. When I declined all of the offers, they told me that I needed to call back in 2 months to cancel, because I was not able to cancel though I was on a month to month contract. The person I spoke to, spoke over me and raised their voice, and once I started recording the conversation, they agreed to cancel my service. I may have reconsidered signing up again in the future and I assure you I will not now, after that interaction.

I have been a subscriber of SiriusXM for years and I know they often raise prices even when they have better deals available. Checked my account and found that I was subscribed to their Music Showcase plan at $17.99/month. This is the plan they placed me on when my complimentary subscription ran out on my new car. I checked their website and they list a plan, All Music for $9.99. When I go to the "manage my plan" link and try to change, the All Music plan is not listed. The cheapest music plan listed was $23.99. Initiated a chat session to get my plan changed to All Music. I was told the plan was not available. I had to say NO and push back 5 times before connecting to a live agent who had no problem switching me to the All Music plan. Coincidentally, the channel selection is the same for both All Music at $9.99 and Music Showcase at $17.99.

SiriusXM has continued to raise prices ever since I started with them. I don't remember how much it was in the beginning, but when I cancelled today I learned I was paying $618.92!!!! My car Platinum for $98.23 EVERY 3 MONTHS! And my in home standalone Streaming Platinum - Family Discount $128.67 every year. Granted, I was the one who kept ignoring the routine price increases.

So, I decided to cancel. First, you can't just do that on-line. You have to go through an agent who keeps giving sale pitch after sales pitch. I finally told Frex this was NOT a negotiation and he proceeded with the cancellation of both subscriptions.

But, at last I am free and clear of that financial drain.

I have been dealing with this company for 20 years or so and they have been actually pretty good to deal with over those years. However now they can be classified as a Total SCAM Company. Meaning in the past hour I called 3 times and received 3 different monthly prices? I will round the numbers to even dollars. I received pricing from $6.00 to $10.00 to $24.00

I must say the customer service lady was very polite and helpful.
It took some time to cancel the service but it finally worked out.

"Every Time" I call into Sirius XM Radio, it's torture. This time, I leased a new car that had a Sirius XM "1 year" free trial included. Even the window sticker listed this 1-year time period. I called Sirius to cancel my subscription on the 2022 leased car I just turned in so that I can take advantage of the free subscription by the manufacturer. 2 Sirius XM agents and also a supervisor said that I had to call the dealership because they only showed a 3-month trial in their system and that the car was used. You can't make this up! They %$&**

Tried to sign up for a streaming only subscription. Their AI went into a loop continuously asking me to verify a VIN or Radio ID. I confirmed several times that I did not have one to associate with a streaming account. Finally gave up in frustration.

Crappy service. Have tricked dodge into not letting you access car info without selling your PII data to them and any 3rd party they want. Will not remove your PII on request, do not honor unsubscribing or do not call requests.

I have been a customer for 20+ years. I had fraud on my credit card and it was re issued. Frankly I had forgotten that, that card paid my bill. When the payment didn't go thru they just canceled my subscription. No email, no phone call. Nice customer service touch Sirius XM. I have 3 vehicles and a portable radio and if you didn't have a monopoly on this, I would change companies, if that is how you treat a long time customer.

This place has terrible Customer service.... rude and not helpful ill keep my money and listen to the radio

Did an online chat to cancel my services. The person online said no problem, all cancelled. I was surprised it was that easy this time except of course I see the Sirius charge again the next month. Called in and they conveniently say there's no record of the chat like I'm a liar. Keep your chat logs and look back at your account to ensure the person has actually done what they said they would. Shady freaken business!