SIROKO Reviews 

I am hugely disappointed by the delivery accuracy, non-present customer service and missing communication.

I placed an order on September 4th with all products marked 'in stock' and with a delivery date on 2-3 days. I ordered it specifically to receive before I depart for a cycling vacation. Today, September 10th, I haven't received the order yet and I haven't heard anything or received any communication from Siroko or the logistics partner.

I have reached out to the customer service department, but haven't received any reply from them yet.

The products I ordered are still marked as available, in stock and shipping within 2-3 days on their website.

Very bad customer support. I reported an issue with s bike shirt that I bought and not even had the chabce to use on the bike because it was already broken on the zipper. The only response was that it must be my own fault and that they offer me a 15€ giftcard for the next order.
They didn't answered my response where i clearly stated that it couldn't be my fault because I didn't even wear the shirt. So i would recommend everyone to choose another brand which is putting more focus on quality and customer support. Siroko has really bad quality and not evem a good customer support.

Brand close to a scam. They display prices in CAD but orders to Canada are subject to customs fees, be careful I paid more than $100 to get my package. Obviously this is not displayed anywhere and Siroko does not want to hear anything, displaying a currency that can only be delivered with fees is close to a scam, run away!

North American buyers beware

These guys have very very shady marketing/sales tactics.

In this day and age, all companies should have geo specific site pages.

They boast “free exchanges” on site and at check-out, but when you read the faq fine print (a different page that I discovered after) it only applies to European residents.

Shipping is moronic. They give two options, one cheaper, the second DHL. They should only offer DHL as the import/custom fees are astronomical with the base shipping, making the “discounts” just normal price

The jerseys are decent quality (only reason why it’s not 1 star), but it’s not worth it. After the fees I should have just stuck to ordering Rapha.

Oh, their service team will respond to you but they give zero f’s. The responses are essentially “too bad for you.”

I ordered a soft shell ski jacket (Beluga) from here in Australia. It arrived quickly and was trackable all the way. Great quality, design and colour. The L size was a perfect fit for me at 181cm tall and 81kgs although the size guide did suggest XL. Really happy with the whole process. Thumbs up Siroko 👍

Don’t buy with Siroko!! Horrible customer service. Returns and exchanges are made terribly difficult and you have to pay a high amount on fees with their third-party delivery although they claim it‘s free. Worst experience. I never write reviews but this was so bad!

BEWARE IN CANADA
Horrible service. I order 430$ worth of items, they were too small. They informed me there was nothing they could do to help me and I had to pay an extra 15$ just for them to generate a return form for me, on top of it I paid 100$ in duties. I wanted to reorder in a different size but their customer service was so unprofessional and cold that I would never want to spend my money here again.
Beware, they dont do size echanges and do not prioritize orders outside of europe.

Can't fault the quality of the cycling gear but you can definitely fault the returns/ size change customer service. I was accused of damaging and removing tags thus not being able to get a refund or size change after trying the item on for 5 seconds then putting it back In the bag. They have lost me as a customer over it I will be staying with castelli

Still waiting on my return.

I returned my Bibs and shirt. The Bib was a size to big and my Shirt was damaged when arriving.

I used their portal and sent them back for a swap. They arrived 12/7 and i have not heard anything. I wrote them 3 emails, but no response.

Please respond to my email - Order 1591201

I have ordered a k3 california, the third time I worn it I was playing beach volleyball, and some sweat and water touched the lens, and the top layer started dripping off like liquid. It is unusable now, only had it for a month.
Wrote and email with attached pictures, they said it is wear and tear, warranty does not cover it, and offered me 8euro credit, which I still havent recived. And they also sent me the how to take care of the glasses instructions, it says "Do not leave your glasses exposed in areas of intense heat."
So its a sport SUNglass, that cannot handle the sun.

Stay far away from this company they are dishonest. I received a pair of bib shorts that are poor quality, threading, and stitching is already loose. Have not even worn them yet. I bought another piece of clothing that didn’t fit. I returned it with tags attached in the factory packaging. The company is saying that I had worn it and washed it which is not true because I haven’t even had the package for less than 48 hours. I still have the shorts with tags attached because I’ve never worn them afraid to put them on be honest with you stay far away from this company. They are dishonest and will try everything they can to keep your money. Plus in my opinion, the quality of their stuff is not good and I recommend other companies that do better .

I bought sunglasses, after two weeks the lense lost its colour after they got wet in rain. They refused to replace them as they’re clearly faulty and recommended I buy another pair. Ridiculous

Bought some Siroko sunglasses (K3 California) a few weeks ago. The third time I wore them while running it started to drizzle and the mirrored coating on the lens literally started bubbling and peeling off - 50% of the coating has gone and the glasses are completely ruined. I had flecks of orange metallic coating all over my face.
I contacted Siroko with pictures of the glasses and the damage caused. They replied saying this is "normal wear and tear" but offered a 6 euro credit. A complete insult. I've never had this happen to sunglasses before, even the cheapest ones - but these were £40.
I'm going to have to try and get a refund from the bank but I'd advise people to stay well clear of this company.

Still waiting
Ordered over a week ago, Royal Mail
Tracking still waiting for item to be received and the contact us form does not work. I usually check trust pilot before using a new online store, I did not and now paying the price. First and last time I order from this company

Tried to get a returnlabel from Siroko customservice for more ryan 2 weeks now - wrote them 5 times but nothing happens, total radiosilence.
really really not okay Siroko - get your s… together!!!!

Terrible company! Have had an order go missing. They have sent a photo from the courier (DHL) claiming to be the parcel at our front door but you cannot access our front door as the building main door is always locked. The photo isn't even in our building. We have sent proof of this but they are insinuating we are liars. We are £150 out of pocket but they are obliged to repay us per the distance selling laws in the UK. However they will not. Terrible customer service. Avoid at all costs

The stitching on my gilet started coming apart after about 15 uses. When I emailed Siroko with pictures, they said they are not responsible for "breakages and dislocations" as seen in the picture.

They offered me $10 in my Siroko wallet, which I declined, as I will never buy another product from them again.

I purchased this item at the very end of April, and it started coming apart in early June.

Buyer beware. Siroko will not stand behind its product, even though it claims to be high-end. Poor warranty, poor quality. Not worth the risk.

Average merchandise for the price. Unresponsive and unhelpful customer service, especially around returns. Not going to use them again and wouldn't recommend.

Order never arrived, DHL confirmed they don’t have the package. Siroko have gone into radio silence and haven’t acknowledged my request for a refund.

First order I made hasn't been delivered (it's been over a year) and Siroko wasn't able to help. Second order I was refused to return goods after the return period, which was hard to find on their website, and was worded that I assumed I wasn't limited by time to return.