Anna was extremely kind and quick to respond, helping me with my return. She clearly understood my concern and offered an easy solution. I asked lots of questions about international shipping and she... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
Company replied
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
677 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just a quick note to say a huge thanks…
Just a quick note to say a huge thanks to Anna and other members of the SJ customer service team. Buying online can be tricky sometimes so I almost always ask questions about a specific item I’m thinking of purchasing. Every single person I’ve spoken to has been so helpful and accommodating and never makes me feel like a bother. And I’ve always gone ahead after talking to them and made my purchase. And just to add - I’ve never had any complaints or reason to return something. So thank you all for making my shopping experiences so great. Your clothes are amazing but the customer service is the icing on the cake!
June 10, 2026
Unprompted review
Reply from Sister Jane
Hi Faith,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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Great experience
The most beautiful store to visit in person and excellent online customer service!
June 8, 2026
Unprompted review
Reply from Sister Jane
Hi Helena,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
This brand is beautiful
This brand is fantastic. The quality of all their clothing is exceptional, and the customer service was outstanding as well. Anna was especially helpful and a pleasure to speak with.
June 5, 2026
Unprompted review
Reply from Sister Jane
Hi Mariona,
Thank you for the gorgeous review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reached out to Sister Jane re
Reached out to Sister Jane re: enquiry about a product I had purchased . Response was very fast.
After ordering , product was received following day and packaged really well
June 4, 2026
Unprompted review
Reply from Sister Jane
Hi Cathy,
Thank you for the kind review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Very quick response and brilliant…
Very quick response and brilliant customer service from Anna!
June 2, 2026
Unprompted review
Reply from Sister Jane
Hi Susan,
Thank you for the lovely review!
We appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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Excellent Customer Service
I ordered a dress from Sister Jane it arrived quickly and was exactly as described beautiful quality but sadly did not fit.
I contacted customer services regarding the returns procedure ( I have no access to a printer) their response was quick friendly and helpful ( Maria)
Although the dress I ordered did not fit the service I received has been excellent.
Hopefully I will receive my refund asap 😊
June 2, 2026
Unprompted review
Reply from Sister Jane
Hi Alison,
Thank you for the kind review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Beautiful Dresses
Sister Jane has beautiful dresses and excellent customer service. I live in Canada so I had to pay extra duties and taxes but the dress I bought for my daughter was exactly what she wanted and perfect for an upcoming family wedding.
April 6, 2026
Unprompted review
Reply from Sister Jane
Hi Lesley,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Super fast and friendly customer service
Super fast and friendly customer service
May 26, 2026
Unprompted review
Reply from Sister Jane
Hi Lola,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
THE BEST!!!
May 26, 2026
Unprompted review
Reply from Sister Jane
Hi Mia,
Thank you for the kind review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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In addition to the top quality clothes…
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a text her original select dress was back in stock! We ordered it with intentions of returning her second choice but..we decided to keep both!
Will be a repeat customer!
May 8, 2026
Unprompted review
Reply from Sister Jane
Hi Karen,
Thank you for the kind review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
STAY AWAY! Absolutely appalling customer service.
Absolutely appalling customer service.
I started trying to return my order within days of receiving it, but Sister Jane’s returns portal repeatedly failed and would not let me proceed or finalise the return request. After contacting customer service and resolving the portal issue, they refused my return because the 14-day window had passed, despite the delay being caused by their own faulty system.
Zero accountability, zero flexibility, and an awful experience as a first-time customer. Looking at Trustpilot, I can now see I’m far from the only person who has had issues with their returns process. STAY AWAY!
May 8, 2026
Unprompted review
Reply from Sister Jane
Hi D,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience and appreciate how frustrating this situation has been for you.
We understand you experienced difficulties when attempting to use our returns portal. While we did not have any reported outages or technical issues with the returns system during this time, we are always happy to assist customers by email or phone should they face difficulties completing a return request online within the relevant returns period.
Unfortunately, we did not receive contact regarding these issues until after the 14-day returns period had expired. Customers are asked to contact us within the applicable timeframe should they experience any issues or delays so we can investigate and assist accordingly. Where customers notify us within the return window of their intention to return an item or of any technical difficulties, we are always happy to work with them to find a suitable solution.
We truly value all customer feedback, and your comments will be shared internally as part of our ongoing review of the customer experience and the standards we strive to deliver. Our goal is always to provide a smooth and fair experience for every customer while applying our policies consistently.
Kind regards,
SJ
Good customer service
Good customer service, and really fun outfits that will make you stand out! I'm glad I discovered them. Though sizing comes up a bit big and I had to return, I'll be coming back!
May 12, 2026
Unprompted review
Reply from Sister Jane
Hi Rosie,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
May 10, 2026
Unprompted review
Reply from Sister Jane
Hi Maria,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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Sister Jane were excellent at replying…
Sister Jane were excellent at replying to me when I received 2 dresses I bought for an important event & had to make arrangements to send them back as I got the wrong sizing. Thank you for your help & I look forward to you receiving the dresses back in the exact same careful package. I will also be repurchasing my dress in my correct size.
May 8, 2026
Unprompted review
Reply from Sister Jane
Hi Sheena,
Thank you for the gorgeous review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great & Quick Customer Service
I placed an order and immediately realized I wanted to add another item before it shipped to avoid paying double shipping to the US - Anna on the customer support team helped me immediately to add the item to my existing order and get it sorted promptly! Quick responses helped make sure the order didn't get sent out without my additional item! Thank you Anna!
May 8, 2026
Unprompted review
Reply from Sister Jane
Hi Alex,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Big Fan!
Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. Sister Jane always gets me compliments too! I'm a big fan!
May 5, 2026
Unprompted review
Reply from Sister Jane
Hi Stephanie,
Thank you for the thoughtful review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Handling inquiries with high efficiency
May 4, 2026
Unprompted review
Reply from Sister Jane
Hi G,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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Amazing customer service
Amazing customer service - very responsive and helpful!
May 6, 2026
Unprompted review
Reply from Sister Jane
Hi Robin,
Thank you for the kind review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best customer service ever
Best customer service ever. Quality clothes, different styles. Guarantee no body else will have your dress your style. Being a customer for about 4 years.
May 6, 2026
Unprompted review
Reply from Sister Jane
Hi Joane,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best Customer Service Around
Excellent customer service by Maria. Query dealt with so promptly and efficiently. I absolutely love all their dresses & people always comment on the style. My only small issue would be the price of delivery to Ireland sadly. Thanks Sister Jane
May 4, 2026
Unprompted review
Reply from Sister Jane
Hi Alison,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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