Sister Jane Reviews 

International shipping is horrific . I ordered a parcel a month ago which never arrived , their courier ( not in English) has stated it did arrive even though it didn’t , customer service do email back but it’s the same response each time , “ thanks but we have no update until we hear more from the courier “ in the meantime your left with no garments and no offer of a replacement or refund . Do not buy directly from this company unless you are prepared to lose money time and energy . Buy the Brand from asos which use reliable delivery

An absolutely wonderful store🌸The clothing is the very prettiest and of highest quality, and the customer service is just amazing! Anna helped me with my order, and she was so kind, courteous and so helpful! Sister Jane is such a lovely store!

Lovely company, staff and dresses, if you’re looking for something a bit more quirky. Reached out to H/O as I was looking for a certain style of dress and a lady called Maria went out of her way to try & locate a certain dress for me, sadly to no avail, but she tried different areas in her search for me and told me what was coming out and when. So helpful. 10/10

Amazing customer service from Maria. Thank you

Super customer service and beautiful clothing of incredible standard.Dreamy! Anna was wonderful and efficient customer care agent. Thank you!

Really quick and friendly customer service!

I love Sister Jane’s clothes and their customer service is responsive and helpful. Had a bit of a package delay and they updated me every step of the way.

Ordered a dress that was beautiful, and the customer service was awesome! I had a bit of a problem with the delivery but the rep was there to help me out.

I’m a big fan of sister jane dresses but I’m an even bigger fan of their customer service!
I recently ordered a dress for a wedding and had a problem with the bow. I contacted them for an exchange and it couldn’t have been easier. Maria was especially wonderful, she kept me informed every step of the way right up until I had the replacement!
Truly a refreshing experience when dealing with customer services, the world needs more Marias!

My return label disappeared after it had only half printed, there was no easy way to reprint (hence a 4 not a 5) other than contact customer services. Excellent service from Maria, got my label before running out of time to return the item.

Great costumer service for returning through email communications. Unfortunately very disappointed I had to return my order, the quality of clothing was shocking! Price and quality are not reflective of goods you receive. I will definitely think twice before placing an order again. Extremely disappointing with Sister Jane's quality!

I received a response very quickly to my question and the reply told me everything I needed to know .

I received a dress in which the sleeves are sewn incorrectly—one sleeve faces upward while the other faces downward. The quality of the stitching is very disappointing. I ordered the dress for Christmas; however, I was left without a dress and was also required to pay the return shipping costs. The dress was purchased from ASOS, and ASOS refused to cover the shipping costs.

I absolutely love this brand, not only are their designs beautiful and a good price point. But their customer service is amazing. Not only do they respond quickly but the go above and beyond to help.

When I was looking for an item that was no longer on the site, Maria made my day by not only being lovely but also reopening a link so I was able to purchase the item I wanted.

Couldn’t recommend this brand or the team (Maria) enough. Will definitely buy from them again.

Fantastic customer service when I accidently ordered the wrong size they responded immediately and changed it.
Parcel came very quickly and the item is gorgeous, well made and beautiful design

Excellent communication and very helpful

Quick feedback &understanding my questions trying to helps feel friendly.
Nice experience with Sister Jane

Design always pretty and sweet I love it so much; if passable, There is still a room for improvement with the products such as, better fabric and size describe of the products. Thanks!!

I'm a huge Sister Jane fan - and already have a few of the brand's stunning pieces in my wardrobe. I got a beautiful dress recently - but the small was too small and the medium was too big. I had a wee bit of trouble with the return online - but a staff member got in touch straight away and sorted it out. You hear a lot about terrible customer service and Sister Jane were the exact opposite. Super fast and super nice - shows what the personal touch can do. I'll be back for more gorgeous dresses asap!

I forgot to add my company name to my order and Anna was super quick to respond to my email and update it for me - fab customer service that you often don’t get these days!

Update: writing a response to Sister Jane’s reply.

The studio is 554 miles away, so no, I can’t bring it into the studio to avoid costs. Not everyone lives in London.

The dress had not been worn when it broke. I thought this was clear.

The dress was bought over a month before I wore it, yes. I bought on Black Friday, as my outfit for my friend’s wedding on New Year’s Eve. This is a normal thing to do/normal timeline, and does not make my complaint any less plausible?

Review:
It’s a shame to write this review, as I’ve never done this ever about any clothes retailer, and the dresses are beautiful. However, the customer service here was so disappointing that I feel others should be warned what to expect. I can see from other reviews people having the exact same experience as me.

I purchased the Kelly velvet maxi dress to wear to a friend’s wedding last month. It had dimante detachable straps, that hook onto strap loops. On getting changed into this dress, to wear it for the first time, the front right strap loops broke. I noticed during try on that it looked frayed. This was a disaster and really stressed and upset me - my friends found some safety pins for me to use so I could still wear the straps. However, during the day, the straps kept detaching from the pin. Later that night, the back right strap loop also broke. By design, this dress is clearly not fit for purpose and is faulty. I emailed to share my experience and they said they’d fix the strap loops, if I paid for the dress to be sent to them. They claimed it was due to WEAR (Lol because the dress had never been worn, except trying the dress on for fit). It’s truly unacceptable and insulting. The customer service from Maria was rude, condescending and sarcastic, with no empathy or urge to understand the issue and help. Sadly, it’s not worth ordering from here again.