Sitebox Ltd Reviews 

8,841
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention that browsing the online store is straightforward, prices are very competitive, and everyday items arrive promptly on the next working day. Consumers also deeply appreciate the helpful support team, smooth online transactions, and the reliable, sturdy quality of the equipment purchased. Some reviewers were not happy with unexpected delivery delays, missing tracking information, and occasional courier delivery problems that affected their urgent work plans. A few other people also felt that receiving split shipments or encountering communication gaps regarding stock availability caused unnecessary frustration during their projects.

What people talk about most

Delivery service

Customers report largely positive experiences with the delivery service, often highlighting fast shipping... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive on time and are well... See more

Order

Users describe positive interactions with order, highlighting the simple and straightforward ordering... See more

Service

Reviewers highlight positive aspects of service, expressing satisfaction with brilliant and helpful staff who... See more

Price

Customers consistently note positive experiences with price, highlighting that items are well priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The SAC13 air purifying unit. If you can’t use an A/C unit with a vent this is the next best thing. You simply fill the tank with water and switch it in. It is a little noisier than a normal fan bu... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more


Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Construction Machinery and Equipment Store
  4. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,841)

554 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and superb value

I saved 10% on the price of a high value item compared to other online retailers which was impressive in itself. When I made enquiries about delivery time the customer service representative went the extra mile at the end of the day to contact the manufacturer to get a time delivery window sent to me by email, who then phoned me on the day of delivery. That kind of thing speaks volumes !

May 1, 2026
Rated 1 out of 5 stars

Not received order yet next working day…

Not received order yet next working day delivery well thats been working 3 days now and no email saying when its been delivered. Not good

April 30, 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Anthony,

Sorry to read this review. I have just tracked your order as it did leave us the day you ordered it but unfortunately there has been an issue with the couriers. I have spoken to them and due to a lack of scans it is looking lost so we will make a claim and send another one out today for delivery tomorrow.

Apologies again for any inconvenience caused,

Sitebox Admin Team

Rated 5 out of 5 stars

Fast delivery, excellent ladder, but tracking could improve

Ordered the ladder on Friday and it arrived by Tuesday, which was faster than expected. Delivery was smooth overall.

The only downside was that the online tracking information wasn’t very detailed, and the order status updates could be clearer.

That said, the ladder itself is excellent quality — very solid and well-made. Overall, I’m very satisfied with the purchase and would recommend.

April 24, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, they called to check I had the correct size of product by request size and model of the tool.
Prompt delivery from ordering.
Really good experience

April 23, 2026
Rated 1 out of 5 stars

Says 400nm but is so weak

Says 400nm but is so weak, will never remove a wheel nut, totally pointless . Very disappointed

May 1, 2026
Unprompted review
Sitebox Ltd logo

Reply from Sitebox Ltd

Hi Richard,

Sorry to read this review. I am not sure what order you are referring to as you haven't supplied an order number and none of the details you have supplied relates to anything on our system. Are you sure the purchase was definitely from our website?

Regards,

Sitebox Admin Team

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