Skates.co.uk Reviews 

8,879
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing orders is completely straightforward and the delivery service is remarkably fast and reliable. Many people are also very pleased with the overall quality of the products, noting that items like scooters and skates are well-made and durable for everyday use. However, some reviewers were not happy with delivery problems, reporting that parcels occasionally arrived late, damaged, or smelling strongly of smoke. A few other people also felt that customer support was unhelpful when attempting to resolve missing orders or handle disputed return requests.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the great quality, good prices, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Quality

People report positive experiences with quality, noting that the items are very well made, comfortable, and... See more

Order

Customers had positive experiences with order processes, frequently highlighting the smooth online... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very positive first experience buying from Skates, I was impressed with the quality of the scooter, which was also very well priced, all arrived well packaged and on time and my 8yr old son (... See more

Rated 5 out of 5 stars

I wanted a stunt scooter for my granddaughter but did'nt have a clue what to get. I phoned skates cothey were brilliant, I told them what I wanted, age of granddaughter etc and they were very helpful,... See more

Rated 5 out of 5 stars

Such an easy transaction, I ordered two for my twin grandson‘s birthdays. They originally told me they wanted blue so I ordered two blue ones then one of them wanted it in black. I emailed the company... See more

Rated 5 out of 5 stars

Excellent service, excellent products! Highly recommended. I can recommend SFR Vision II Quad Roller Skates for kids, my daughter is super happy with color scheme. They are comfortable and well mad... See more


Company details

  1. Skateboard Shop
  2. Bicycle Store
  3. Children's Clothing Store
  4. Winter sport Store

Written by the company

Established in 2004, Skates.co.uk has grown from the back of a bedroom to a big warehouse and staff team family run business, that focuses on supplying products at the best prices, with next day delivery and easy returns.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,879)

257 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

All perfect

Delivery is really fast it took only 3 days
It was packaged really well I struggled to open it🤣
I ordered my deck from skatepro because it was out of stock on this website I’ve been waiting about 3 weeks for it an it’s got delayed and still haven’t got it. This is a really good website

March 27, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Structural failure and refusal to honour Consumer Rights Act

Update 27/04/26: Still no response from the company. They are replying to 5-star reviews but ignoring a structural safety failure. Bank complaint is ongoing."

I purchased a £109 stunt scooter from Skates.co.uk in September 2025. Less than 7 months later, the chromoly handlebars—specifically marketed for their strength—suffered a dangerous structural snap during a landing.
Despite this being a clear issue of durability and "fitness for purpose" under the Consumer Rights Act 2015, customer service (Alex) has repeatedly refused any remedy. They are attempting to hide behind a 90-day "supplier warranty," which does not supersede UK statutory law.
Incredibly, the company’s justification for denying the claim was that the bars broke because they were "pulled back on landing." As this is a stunt scooter, it is specifically designed for landings. Claiming a product failed because it was used for its intended purpose is an admission that the product is not fit for purpose.
This is a significant safety concern, and the dismissive attitude toward consumer law is unacceptable. I have now been forced to initiate a chargeback via my bank and will be reporting the structural failure to Trading Standards. Parents beware: if your child’s scooter fails safely within a year, do not expect this company to stand by their product.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Bad delivery experience

My son asked for a new scooter for his birthday, so I ordered and PAID for next day delivery. It did not arrive on the date that they advised when ordering, very disappointing service.

April 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

They are great!

They are great! The ease of ordering & delivery was fantastic. The skates are so comfy & I love the bright colours.
Really great product :-)

March 20, 2026
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look