Ski Bartlett Reviews 

2,507
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery times and truly appreciate the seamless online ordering process that makes purchasing winter sports gear very straightforward. People also praise the highly knowledgeable staff for providing attentive, helpful advice and professional equipment fittings both in store and over the phone. Some reviewers were not happy with occasional product discrepancies, such as receiving items in the wrong color or noticing missing components upon opening the parcel. A few consumers also noted experiencing delivery delays with their shipments, alongside occasional challenges regarding specific product sizing availability and communication difficulties.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting items that arrive well-packaged,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently reporting fast, prompt, and on-time... See more

Service

Users describe positive interactions with service, highlighting exceptional support and prompt assistance.... See more

Staff

Consumers find staff to be exceptionally knowledgeable, helpful, and friendly. Reviewers consistently report... See more

Order

Reviewers highlight positive aspects of the order experience, emphasizing that the website is easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was a problem with the website (no option to detail fitting of bindings to skis) this was sorted with a phone call, and there were also follow up emails from ski Bartlet staff. Delivery was supe... See more

Company replied

Rated 5 out of 5 stars

Ski Bartlett are the best for ski racing kit, boot fitting and also used them for touring kit. Exceptional knowledge. Recently ordered ski wax and a storm coat on line/ over phone and brilliant super... See more

Company replied

Rated 5 out of 5 stars

We turned up one Saturday without an appointment to fit race boots for my daughter. We knew it was a risk but we needed them quickly so figured we could just grab similar ones to her old ones if needs... See more

Rated 5 out of 5 stars

Simple ordering through good website, good confirmation and tracking as they use Royal Mail. Quick delivery and turnaround. Can’t fault them. Used them for 3 successive purchases now. All excellent... See more


Company details

  1. Winter sport Store

Information provided by various external sources

Ski Bartlett is a busy independent Ski shop on the Uxbridge Road, (A4020) Hillingdon, West London. We sell everything you could imagine for skiing, but two of our main specialist areas are race and freeski equipment and clothing. With over 50 years of ski experience, we are now one of the UK's most popular independent specialist ski shops. We stock everything you'll need for skiing, catering for the widest range of tastes and ability levels - including ski racers, freestyle skiers, freeride skiers, backcountry skiers, beginners and experts.

Family Business

A customer is for life, not just for the ski season

With our renowned reputation for specialist expert advice, combined with our carefully selected and tested range of products, our specialist team at Ski Bartlett bring you the latest updates in technology, valuable ski news, special offers, events and helpful tips and how to’s.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,507)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Uk based company with excellent stock…

Uk based company with excellent stock selection and service. I bought a helmet which turned out to be the wrong thing so ordered a second one with next day delivery and returned the first one. The second helmet arrived the next morning, is just the right thing, and I got the refund for the first one 2 days later.

February 3, 2026
Rated 5 out of 5 stars

What a wonderful place Ski Bartlett is!

Today was my first visit to Ski Bartlett and it won't be my last. I was made to feel very welcome both on the phone and during my visit. Terry took the time to talk through all the different products I was interested in, and I had quite a shopping list! My list of questions probably twice as long, but he still gave me the time and attention I needed! All the staff were really friendly, and the cup of tea was also perfect - thank you!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Although not all staff were fully…

Although not all staff were fully knowledgeable, Chris I think it was, went above and beyond to help and make sure I got the correct product. Sadly it turned out that they didn’t have what I actually needed, but would definitely give them another chance in the future. Needed a 31 or 31.5 mondo ski boot. Sadly they only had 30’s or lower or a 32.5, which would have been just too big! Thank you though Ski Bartlett and the rest of the team.

January 27, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look