Skin Matrix Reviews 2

I had a very disappointing experience with this company.

Timeline of events:

* 26 February: Order placed and paid via Klarna
* Mid–late March: Expected dispatch window provided by the company
* 26 March – 8 April: Multiple follow-ups sent with no response
* 9 April: Company finally responded, advising the item was still unavailable and offering a refund
* 9 April (same day): I accepted the refund immediately
* Following weeks: I was told the refund had been “processed”, however no funds have been received and there has been no update via Klarna

Despite requesting proof of refund (such as a transaction ID or confirmation), this has not been provided.

Overall, this experience has involved:

* Significant delays
* Lack of communication
* A refund being promised but not actually processed

I have now had to escalate this matter further in order to recover my funds.

I would not recommend purchasing from this business based on my experience.

Placed my order 18 Jan and by the 28th I still had not received anything not even shipping notification. I emailed them numerous times over the next couple of days and phoned both their phone numbers which were disconnected. I received no replies to my emails. So I decided to get my bank involved and finally got a reply to my email on 3rd Feb saying my order has not been shipped. No reason for the delay or lack of communication!! I have asked for a tracking number which I still have not been given. Today is the 4th Feb …… 3 plus weeks later and nothing to show for my $550.