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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel comfortable and at ease during treatments. Many people highlight the helpfulness and supportive nature of the team, noting their engaging and thorough approach. However, some people expressed dissatisfaction with customer service from head office. There are also concerns regarding refunds and the resolution of outstanding packages or services. Some also mentioned issues with payment and concerns about sales practices or the perceived value of additional sessions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers reported significant issues, such as clinics... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers, like those who interacted... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report that the company... See more

Payment

Users describe negative interactions with payment, citing issues such as unpaid wages, unremitted taxes, and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been having laser on my legs at the Manchester clinic and am seeing definite results. From a very dark start point the hairs that are growing back are much finer to the point where it doesn't r... See more

Rated 5 out of 5 stars

Dee was fantastic as always! Super friendly, chatty, makes you feel at ease, checks in re pain levels to make sure it's not too uncomfortable and also does a thorough job. Been having laser hair with... See more

Rated 5 out of 5 stars

Dee was absolutely wonderful today! She was honest, engaging and fun to do the session with. I didn't realise time had gone by so quickly. She kept checking and adjusting her technique to help. Sam... See more

Rated 5 out of 5 stars

My mother has had a couple of laser hair removal sessions in Central Manchester that I booked for her, amazing service. Beth has been superb, she has been her technician since her first session and sh... See more


3.8

Great

TrustScore 4 out of 5

860 reviews

5-star
4-star
3-star
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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing like always

Amazing like always, Dee is very efficient, friendly and professional. The treatment itself going great. Strongly recommend!!

June 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Dee x

Phenomenal experience as usual Dee is a superstar always provides the best experience & on a personal level could not recommend any more x

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

cant make an appointment

Purchased a giftvoucher, but the company never answered the phone on the 8 occasions i phoned them. Itried emailling, whatsapp and online contact. No response what so ever. Luckily i was able to get a refund on the voucher.

Lol, and then they ask me to get in contact usin the number they never pick up!!!!

June 24, 2024
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Mathew,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

Rated 5 out of 5 stars

Great customer service from Dee

I’ve been going to Skinspace for around 8 months now to get laser hair removal all over my body.

Dee has been my therapist for the majority of the sessions and she has been amazing.

She makes you feel very comfortable throughout the whole process.

Really recommend her if you are new to getting laser hair removal, especially if you feel uncomfortable about the more private and sensitive areas.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service , really helpful. Staff are lovely.
Dee has been really helpful and friendly,
I’m really happy with the results

June 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Electrolysis session with Yasmin

I came in for an electroysis session at SkinSpaceUK with Yasmin, who was so helpful, friendly & supportive, she made sure I was comfortable before she began, and during, checking in with me multiple times through the process. She was able to be cordial & professional simultaneously, keeping the session chatty & comfortable, while still being clear, precise & to the point with important information, eg. regarding after-care & advice moving forward with how to prepare for future sessions.

Thank-you to the team at SkinSpace♡

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

I had my first laser hair removal…

I had my first laser hair removal treatment with Nilo. She is friendly and welcoming and made me feel comfortable and at ease. She made sure she did a proper job and looking forward to the next session.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Strongly recommend!

Jasmine made my first bikini session so enjoyable! I was quite nervous and she was very patient and kind. Thank you so much again!

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Alena SkinSpaceUK Bristol

I recently had the pleasure of visiting SkinSpace UK in Bristol, and I must say, my experience was nothing short of fantastic, thanks to Alena.
Her professionalism and attention to detail are truly commendable. Alena took the time to understand my needs and concerns, providing personalized advice and care that exceeded my expectations. Her expertise and precision were evident in every step of the treatment, leaving me with flawless results.

What sets Alena apart is not just her skill, but her amazing personality and work ethic. She is incredibly knowledgeable and passionate about her work, which shines through in her meticulous approach. Alena's positive energy and genuine care for her clients create an atmosphere of trust and relaxation.

I am beyond thrilled with the results and highly recommend Alena to anyone seeking top-notch beauty services. Thank you, Alena, for your exceptional service and for making my visit to SkinSpace UK Bristol a memorable one. I look forward to my next appointment!

June 6, 2024
Unprompted review
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Rated 5 out of 5 stars

I had a treatment at the Manchester…

I had a treatment at the Manchester Skinspace branch and this time I had Niloo who was professional, attentive and very good. All therapists at this branch are highly trained but Niloo has a caring attitude, explained everything properly, took her time and didn't make me feel rushed. You can tell customer service is very important to her so I would highly recommend asking for a treatment with Niloo when you next book.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Dee is great!

Dee is really friendly! I don’t have full hair loss, however my hair is so much thinner, takes much longer to grow back and significantly reduced in growing hair and pain when shaving. I’m really happy with the results!

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

I’ve truly never experienced worse customer service or salon experience.

I have spent months and months trying to get an appointment after paying for 12 sessions up front and only having received 6 sessions so far. Even after raising several complaints and concerns about the quality of the treatments and the hygiene of the Bristol salon, no one has taken me seriously. I have paid £1000+ for laser hair removal, a service I am not receiving and I am fed up. All of the progress of my previous sessions has been completely reversed / stopped, and the whole point was to feel better in myself before my wedding this year and I feel back to square one. When I have been to the salon, the staff have been rude and the rooms unclean.

Honestly, I’d just like a refund at this point but SkinSpace won’t even do the good grace of releasing me from my contract and doing that. There doesn’t seem any point now in trying to complete my sessions - I’ve truly never experienced worse customer service.

May 28, 2024
Unprompted review
SkinSpaceUK logo

Reply from SkinSpaceUK

Dear Megan,
We are sorry to hear about your experience with us. Please can we ask that you call 02039253705 or email support@skinspaceuk.com where a member of the team will reach out and discuss this in more detail.
Many Thanks,
SKINSPACEUK

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