Skip Hire Network Reviews 216

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

At the beginning I was still hoping to receive a standard service despite of all the negative reviews. I believed there must have been a improvement on the service for customers attractions. Surp... See more

Rated 1 out of 5 stars

Made two separate enquiries and given competitive quotes but they can't fulfil them. Nobody phones you back!!! DON'T WASTE YOUR TIME EVEN LOOKING AT THEIR WEBSITE!!

Rated 2 out of 5 stars

Skip booked for morning delivery. Did not arrive until after 3.30pm Full day of workmen standing around waiting. My full day assigned to clearing wasted. No return phone call as promised.... See more

Company replied

Rated 5 out of 5 stars

very fast and efficient transaction. however very disappointed on the amount of restrictions placed on us especially undertaking a house clearance. Ended up having to do a tip run and a garden clearan... See more

Company details

  1. Public & Local Services

Written by the company

Looking for a great price for skip, wherever you are in the UK? Skip Hire Network offer domestic and business customers the opportunity to hire a skip regardless of your UK location. We offer skips of various sizes and ethically manage most waste types with particular focus on diversion from landfill and maximum recycle rates. In addition, you will be helping support Recycling Lives charity, a social enterprise tackling homelessness, offender rehabilitation and working with FareShare to reduce food poverty.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Recommended!

Unlike many skip companies these guys were fantastic to deal with - very professional and helpful throughout. They were unable to source the size we wanted at first, so offered us the next size up for a nominal fee, which was delivered on the promised date and collected on a Saturday after I contacted them on Thursday afternoon to say it was ready for collection. Having heard so many stories of full skips taking ages to be collected these guys are a revelation! Thoroughly recommended!

August 7, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great, no hassle service which helps others too.

The skip arrived in the time frame given and the driver contacted me via phone when he was 30 minutes away.
Both drivers (delivery and collection) were polite and helpful and took great care when moving and unloading/loading the skip onto their truck.
Thanks to the information on the website I was able to make an informed decision regarding the size of skip I'd need and it was perfect for the job we were doing.

May 5, 2017
Unprompted review
Advertisement
Rated 4 out of 5 stars

Skip Hire

Skip arrived as requested and was collected promptly. Wish it could be a bit cheaper though!

March 16, 2017
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Thank you for taking the time to leave this review. We strive to offer the very best price and service to all our customers, we are so happy to hear you have had a good experience with us!

Kind regards,
The Skip Hire Network team

Rated 5 out of 5 stars

Easy and fast

Came on time and was collected promptly - no issues and would use again
Thank you

March 16, 2017
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Thank you for taking the time to leave this review. We are so happy to hear you have had a great experience with us!
Kind regards,
The Skip Hire Network team

Advertisement
Rated 2 out of 5 stars

Friendly staff but not happy with out come

I did a quote online waited 2-3 days for a call back verry friendly staff but the price had jumped from a good price to a extremely stupid price because I didn't live close to my city .I am not happy as I have limited time to do this job and I now have to a get a skip asap and possibly pay double because there maps can't tell the difference between Aberdeen and peterhead postcodes

March 7, 2017
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Hi Lewis,
We’re sorry you didn’t get the price you’d hoped for. Prices are based on a number of factors, including location and proximity to our partners.
Our team respond promptly to enquiries, during normal working hours (Mon-Fri). We’re sorry you experienced some delay having made your enquiry just before the weekend.
If you do choose to go through with your booking our friendly and professional staff will be happy to help.
Kind regards,
The Skip Hire Network team

Rated 5 out of 5 stars

Fantastic service - Definitely recommend

I recently ordered a skip through skip hire network. I completed an enquiry form online and within the hour I received a call off a very friendly gentleman. He was very helpful, I was asked for a few more details and within 30 minutes I received a call back from him and my skip was booked in for delivery. I paid over the phone which was quick and easy and I was able to get the skip on the specific date I asked for. The driver on delivery of my skip was very friendly (he even called me when he was on his way). I called Skip Hire Network back the week after, once my skip was ready for collection. Once again I was very impressed with the helpfulness I received from the lady who answered the telephone. My skip has now been collected and I will definitely be using this service again.

February 23, 2017
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Thank you for taking the time to leave this review. We are so happy to hear you have had a great experience with us! Do you know the ladies name who you spoke to as we would like to formally recognise her great service.

Have a great day, from us all here at SkipHireNetwork.

Rated 1 out of 5 stars

Extremely Poor and Unprofessional Service

We booked the hire for the school, and there was no communication made for the collection, randomly they came for collection.
No information was provided while booking the service
All staff need training.
Unprofessional and very poor communication

January 30, 2017
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Good morning,

We are very sorry to hear you had an unsatisfactory service.

We understand you were seeking to book a skip for a school, meaning you were able only to pay by cheque. Our team agreed the booking on the basis that a collection could only be taken upon receipt of the cheque.
As a result, despite your calling to book the collection for the Monday, we were unable to process this until the following day, at which time this was actioned by our service provider - it is detailed in our Terms & Conditions that we cannot guarantee a specific time.
On collection, site access was blocked, thus, a wasted journey fee - as outlined in our Terms & Conditions - was charged.

We have spoken with the team and agreed that calling customers on receipt of cheques or before any action is made, is more agreeable for all parties and as such we are looking to change practice.
I hope this clears up any misunderstanding and you are satisfied that we are taking steps to prevent future problems like this.

We have now agreed to waive the wasted journey fee for you, in this instance, understanding you were bound by your school's payment parameters and that we can improve our service in relation to receipt of cheques.

Kind regards,
Skip Hire Network team

Rated 2 out of 5 stars

Outrageous- poor customer treatment. I was charged extra for a mistake by internal staff

I booked a skip and pre-booked a collection. Due to bad weather we couldn't fill the skip so I immediately cancelled collection with a number on the delivery slip. All was fine, or so I thought. The collection job had been cancelled- however a Skip Hire Network called the skip company and rebooked my collection. Of course it was a wasted journey because the skip was still being use. Skip Hire Network then charged me for the 'wasted journey' charge. Which was not my fault. After some back and forth they agreed to charge me half. I am not happy with this- but they refused to book a collection until my penalty payment is received. Horrendous treatment given I did nothing wrong.

November 14, 2016
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Good Afternoon Andrea, I have fully investigated your complaint and would welcome the opportunity to discuss this further with you. I have left you a voicemail on your mobile with my contact details. Hope to hear from you soon. Kind Regards, Carrie

Advertisement
Rated 1 out of 5 stars

Skip hire to school premises

On delivery, driver had to be stopped and admonished for driving too fast and too close to my van (1" away!).
On first collection attempt, driver claimed skip was overloaded, was told I was on way to remedy situation and would soon arrive but chose to leave site when I was approx 5 mins away. Obvious delay in communication by having to relay through a third party. I was then charged a "wasted journey" fee of £50, paid over the phone by card and asked for but was refused a transaction reference number. Was told would receive receipt/invoice (legal requirement!) by email....still waiting for it.
To be fair, the driver who actually collected the skip was a very nice chap. That gives this review one star.
Will neither use again nor recommend. Will stick to local companies. Communication is direct and they are cheaper.

November 11, 2016
Unprompted review
Skip Hire Network logo

Reply from Skip Hire Network

Good Afternoon Andy, I have emailed you with my contact number so i can discuss this further with you. Kind Regards, Carrie.

Rated 5 out of 5 stars

Great service

Got a large skip from Recycling Lives with no troubles or issues. Wooden planks were placed to protect our drive and the skip was just what we needed.

Excellent all round service

August 26, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Skip arrived when expected and was placed on to my driveway with care and consideration (on to wooden planks to avoid damage). It was collected at my convenience. A stress free experience.

August 2, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look