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2.9

Average

TrustScore 3 out of 5

2 reviews

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1-star

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2.9

All reviews

(2)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Serious concerns about data security

I had a very worrying experience with this company. During the process, I was asked to upload highly sensitive personal information, including my passport and a digital signature.
After submitting my data, I started having serious concerns about the legitimacy and safety of the platform, as there is very limited online presence, few verifiable reviews, and unclear transparency.
Given the type of information requested, I believe there is a potential risk of identity theft, which is extremely serious.

April 5, 2026
Unprompted review
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Rated 1 out of 5 stars

My long-haul flight was significantly…

My long-haul flight was significantly delayed, which would have caused me to miss my connecting flight. Due to the long delay and lack of assistance, I chose to off-board the flight rather than continue. The airline later confirmed the cancellation and processed the refund.

I contacted SkyAid for help with an EU261 compensation claim, but they refused to assist, claiming I had “no chance” of success.

I eventually handled the claim myself, contacting the airline directly via DM on X (Twitter). The process took about 70 days, but by being patient, persistent, and threatening legal action, I ultimately received the full compensation.

It is misleading and disappointing that SkyAid presented a fabricated story suggesting I had no legal right. Their refusal was based on commercial risk, not the merits of the case, and could easily put customers on the wrong track. My experience shows that with patience and persistence, claims can succeed without a claim bureau, even when making difficult choices like off-boarding.

December 19, 2025
Unprompted review

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