Terrible bought what was claimed to be refurbished focal Bathys headphone. When the arrive they look great but they won't power one. Plug in try different adapt try everything DOA. CALL the they're re... See more
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They were super quick in getting my brand new Yamaha CD player to me. They participate with Rakuten and so I got 3% which was better than BestBuy or Amazon. In fact, they had a Memorial Day sale with... See more
I had never purchased anything from SKY Gramophone and only found out about them through a Google search for Cyrus audio components. I had some questions about Cyrus and they responded in short order.... See more
Gramophone is an excellent local audio dealer. It's great to have showroom to audition gear - it's really the only way to buy, IMO. Due to supply chain issues, my purchase is on back order and I am... See more
Company replied
Company details
Information provided by various external sources
Welcome to SKY by Gramophone. We're Gramophone's online audio store. We provide high-quality audio products that suit every lifestyle. Shop today!
Contact info
4 West Aylesbury Road, 21093, Timonium, United States
- 410.308.1650
- support@skybygramophone.com
- www.skybygramophone.com
3.6
Average
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Delivered early and very pleased
April 5, 2019
Unprompted review
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Buy with confidence from this company
Buy with confidence from this company! Great products, great prices, fast shipping!!!
April 5, 2019
Unprompted review
fully satisfied
March 22, 2019
Unprompted review
Naim Muso-so purchase...
Nice, professional communication throughout purchase. Perfect transaction all the way around with Sky by Gramophone. And the Naim mu-so is exactly what I was after in an all-in-one music streamer!
March 19, 2019
Unprompted review
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Got off to a bit of a rough start
Got off to a bit of a rough start, but nothing due to SKY by Gramophone. They really turned the situation around and more than delivered. Highly recommended!! A+
March 18, 2019
Unprompted review
Good products and good customer service
Good products and good customer service. I will buy from them again.
March 16, 2019
Unprompted review
Smooth transaction
Smooth transaction. Shipping quicker than stated estimate
March 15, 2019
Unprompted review
Awesome buying experience!
Awesome item price and super fast delivery. A+++
March 4, 2019
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Hassle free returns? Maybe, if support will answer you.
Received a product that did not function as advertised. Emailed support requesting an RMA and shipping instructions. Four days later and now on the third email to support, I still do not have the information to make the return. This is unacceptable.
January 24, 2019
Unprompted review
Reply from SKY by Gramophone
Dear Nick,
We received your initial email only two days ago based on the timestamp on your message. After receiving your email we contacted the manufacturer to see if this was a known issue or if there were a firmware update available to correct the technical issue that you described. Since then we've attempted to contact you three times via telephone and have left messages on your voicemail accordingly. We strive to offer only the best service and I'm sorry to hear that we did not meet your expectations with this order. Our support team has confirmed that a pre-paid UPS return label should be coming to you shortly. Please contact us at support@skybygramophone if you need any further assistance.
Sincerely,
SKY by Gramophone
Oustanding Team!
Great customer service from technical support, ordering, and shipping.
A great team!
January 18, 2019
Unprompted review
fast free shipping for brand new…
fast free shipping for brand new Mcintosh power control cable.
January 15, 2019
Unprompted review
Excellent purchasing experience and…
Excellent purchasing experience and stellar customer service! Items received quickly and as expected. Highly recommended!
January 1, 2019
Unprompted review
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I had nothing short of outstanding…
I had nothing short of outstanding service from SKY by Gramophone. The staff is so helpful, courteous, and professional. I definitely must give a shout out to Ms/Mrs. Hasti. Thank you so much for helping me with my last purchase (Focal Utopia Headphones). Thank you so much.
December 30, 2018
Unprompted review
Excelent service
Excelent service, I highly recommend dealing with Sky by Gramophone.
December 18, 2018
Unprompted review
Fast services and an excellent product…
Fast services and an excellent product for an exceptional price.
December 18, 2018
Unprompted review
Had to send several emails and made 2…
Had to send several emails and made 2 phone calls to find status of order. No accurate information. Was told sometime this week or next week I would receive my order. They could not give me a ship date. Took 2 weeks
December 13, 2018
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Very pleased.
Best experience with an audio purchase ever. Shipped fast and well packaged. I could not be happier.
November 16, 2018
Unprompted review
Product arrived well backed and…
Product arrived well packed and flawless. Took quite a while for it to arrive. They did have the whole house denon amp the man who is upgrading the house system recommended. Very hard to find, locally or online. So thanks Graphone
November 10, 2018
Unprompted review
We love their offerings
We love their offerings: unique, classy, high quality.
SKY by Gramophone handled our order very well. They were transparent about costs, shipping, and installation logistics.
Good products, good service, nothing to complain about.
September 30, 2018
Unprompted review
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