Slade's Garden and Building Supplies Reviews 

278
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, praising the smooth purchasing process and wonderful overall service. Customers frequently mention that placing orders online is remarkably simple, prices are very competitive, and items consistently arrive promptly in good condition. Consumers also deeply appreciate the extremely helpful and polite delivery drivers who carefully place heavy pallets exactly where requested on their driveways. Some reviewers were not happy with occasional delivery delays, poor communication regarding scheduling updates, and frustrating waiting times at home for missing packages. Additionally, a small group of people noted receiving cracked or broken paving slabs and severely damaged crates during transport.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals and... See more

Product

Clients share positive opinions on product quality and delivery speed, noting items match descriptions and... See more

Service

People report positive experiences with service, highlighting very fast and efficient interactions. Consumers... See more

Staff

Customers report extremely positive experiences with staff, highlighting helpful and polite drivers who go... See more

Price

Consumers find price to be positive, frequently mentioning competitive and reasonable costs for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(278)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Although not happy that the broken…

Although not happy that the broken slabs were not replaced, but I was refunded for the damaged slabs.
Zoey was quick to respond to my queries.
But the company needs to be able deliver goods into the garden and not on the kerbside

March 21, 2025
Rated 5 out of 5 stars

absolutely great company

absolutely great company , cheaper than anywhere else but quality is just as good free delivery from the company ( bonus ) we used the patio set X2 to make a garden path was done same day as delivery and we are over the moon

March 21, 2025
Rated 5 out of 5 stars

Great service

Great service, really helpful and the slabs are great. Only a couple of broken ones out of 200+ isn't bad. Paid extra for guaranteed morning delivery which was well worth it.
Definitely recommend.

March 12, 2025
Rated 5 out of 5 stars

Great experience

Ordered late Sunday night, delivered Tuesday afternoon. Well packed paving slabs. Lovely delivery driver. Would order from this company again.

February 3, 2025
Rated 1 out of 5 stars

Disappointed

This is my second order with them, and it has been a frustrating experience. My first order arrived with a few broken tiles, so I sent them pictures and emailed multiple times. Initially, I received no response, and later someone named Jass, who may be the staff or owner, asked me to send pictures for a refund instead of sending replacement tiles. However, after that, they disappeared,then came up saying the same , send us picture but zero actions has been taken, eventually i had realised ,he has wasted my time only. In my second order, I was again faced with issues, this time with shortened tiles. Unfortunately, I will not be purchasing from or recommending this website.

January 2, 2025
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs! They charge 50% RESTOCKING CHARGE if you need to return anything plus £75 plus VAT for each pallet collection and delivery charge. I got 20% back when returning items from the price I have paid and they have been as awkward as they could especially Jess. Very rude! The whole process to get any money back took over a month

December 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look