Slade's Garden and Building Supplies Reviews 

278
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company, praising the smooth purchasing process and wonderful overall service. Customers frequently mention that placing orders online is remarkably simple, prices are very competitive, and items consistently arrive promptly in good condition. Consumers also deeply appreciate the extremely helpful and polite delivery drivers who carefully place heavy pallets exactly where requested on their driveways. Some reviewers were not happy with occasional delivery delays, poor communication regarding scheduling updates, and frustrating waiting times at home for missing packages. Additionally, a small group of people noted receiving cracked or broken paving slabs and severely damaged crates during transport.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals and... See more

Product

Clients share positive opinions on product quality and delivery speed, noting items match descriptions and... See more

Service

People report positive experiences with service, highlighting very fast and efficient interactions. Consumers... See more

Staff

Customers report extremely positive experiences with staff, highlighting helpful and polite drivers who go... See more

Price

Consumers find price to be positive, frequently mentioning competitive and reasonable costs for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best price online. I bought a full pack of 76 bradstone edale 450 x 450 pavers. They were delivered quickly with tracking information provided. Arrived on a tail lift truck well packed and secur... See more

Rated 5 out of 5 stars

I ordered paving slabs and when they were delivered some of the slabs were broken in transit, so I spoke the ladies at Slade's explained what had happened they asked for photo's which I sent to Slade'... See more

Rated 5 out of 5 stars

I live in the south east. I was looking for a particular type of paving slabs and couldn't find a local stockist with the quantity I needed. I hadn't considered looking further afield as I assumed the... See more

Rated 5 out of 5 stars

Slades were great, somewhat let down by the Pallet delivery service. The Pallet company failed to deliver 3 times and on the final attempt I refused to accept the mangled crate with almost half the... See more


Company details

  1. Landscaping Supply Store

Written by the company

Our family-run business has been supplying landscaping and building projects across the UK for over 30 years. We take pride in servicing all our customers; from DIYers and self-builders, through to large trade firms. The knowledge of our staff, the 60,000sqft of stock at our Walsall and Aldridge sites make us the perfect choice for all your Garden and Building needs. Order online for FREE national delivery to most parts of the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

278 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(278)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super customer service

Super customer service! Could have been more helpful - speaking to real people who know their products and have pride in their service. Went the extra mile to squeeze in a next day delivery for me when bumping up against deadline. Delighted with the competitive pricing and service! would absolutely use again without hesitation!

September 12, 2024
Rated 4 out of 5 stars

On line order

The tiles were ordered on line and arrived a few days later some the tiles were stained and had to be cleaned. However they did clean up and there were no damaged tiles or broken tiles!
I was given a discount code for buying on line however this did not work and I never received the discount which was promised.

September 11, 2024
Rated 2 out of 5 stars

Poor service

Ordered dark grey tiles, light grey tiles arrived. Paid for next day delivery, delivery came in 3 days. Delivery driver dropped the tiles in the middle of the path meaning they had to be moved instantly and ultimately fell over and broke.

September 10, 2024
Rated 5 out of 5 stars

My slabs

Excellent service, delivery Excellent,email when out for delivery spot on,Excellent company to buy from very happy 😊

August 28, 2024
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company, they beat a well known branch on price by half and with free delivery to hd5. They delivered within 5 days and all the slabs are quality made. I do definitely recommend this company. Thank you so much!

August 29, 2024
Rated 5 out of 5 stars

Happy Customer

Great price and exactly as described. There was a delivery error by a third party and Slade's were excellent at resolving the issue. I always think that the seller's response is more important than the error (Mistakes happen..,) I cannot fault Slade's on their care and great communication. I would happily buy from them again.

September 3, 2024
Rated 5 out of 5 stars

Decent company.

It was a bit confusing what time delivery would be.
But I had no worries.
The delivery driver was kind and put the delivery outside my front wall on the pavement.
It wasn't big so was fine to leave until builder came to move to back garden.

August 30, 2024

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