While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered diffuser refills on July 6th and reed diffuser sets on July 16th. Did not receive either order, no reply from repeated request for order status on both orders. Calling my credit card company on Monday to recoup charges.
Unfortunately, I did not investigate this company because I thought they had a good reputation. I ordered two items on April 24 and have still not received the items- it is now May 14. I have sent two emails to their customer service over the past week. Email is the only way to communicate, but the company seems to ignore those. I did receive two emails beginning on May 4 asking me how I was liking the product I ordered! If I ever get the product, I will be happy to give an honest review.
Now I am seeing many other customers with the same issue. I will not order anything from them again.
The product/candles are great but, this review is just highlighting a service experience and a lack of interest/integrity for others to be aware of prior to doing business with them.
They delayed shipping on an order for an extended time, offered no excuse for that, but did promise to refund the delivery charge. An acceptable response.
Now, after 3+ weeks, still no refund and 3 follow-ups to the company enquiring on the refund all get zero response.
This was only $7.99, so not the end of the world, but just highlighting that they do not stand behind their word and honor refunds, and just ignore your customer service requests.
If your order works out, then you get a great product, but beware if issues occur you are likely to get zero help.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
