Student Loans Company Reviews 

I was appalled by this company. I was pestered by email and text and when I phoned up, I couldn't even work out how much the sum of money was that I apparently owed. Two people hung the phone up on me. Their attitude was one of disregard. I would never touch this company again. This is once again proof in a cost of living crisis, how one company treats people is disgusting.

If I could give a 0 I would!! for approximately 9 years I have been fighting with students loan company regarding a law degree that I applied for and became seriously ill a week later, I called the college that is now non existent who informed me they would cancel everything and inform the student loan company since I was in hospital, a few years later I received a letter stating I owed over 5 thousand, I have spent several months and years on the phone to these idiots to sort this out. They said for me to get in touch with the college, (I had already told them that it was now non existent!) So now I am yet again going back and forth to rectify this! I did go to see citizens advice who said that this is the responsibility of the student loan company since it was a five year course and they kept paying the said college without any written or verbal communication with myself!! I am now expecting a private pension and the pension company said HMRC would take this money out of my pot!!! for a course I did not attend, for books I did not receive, for a degree I never got!!!

Trying to contact anyone is a nightmare. Terrible service and processes.

Worse experience ever! Customer service is completely useless!

Called due to received email on details that needed clarification. Considering I had done that prior, wanted to have it checked out in case of any phishing or user error from my side. Got connected quickly and Luke supported amazingly, clarified and checked everything. Ensured that all my enquiries were answered to the best extent (considering I called from overseas, might as well utilize the Customer Support to clarify smaller details). Amazing representative, helpful and positive outcome! Thank you!

Tried to contact SLC multiple times to discuss an issue that isn't straight forward and every time I get a recorded message saying there's no need to speak to them. Customer service is appalling.

Impossible to speak to anyone and the virtual advisor was so incredibly rude and unhelpful. She cut the chat without warning despite not helping solve the issues. No accountability with the staff. Used to be a great team and always someone to speak to. Now a dismal service. Shame students education is impacted.

Can't even get started - the login details (reference number and password) they sent me don't work. And then I receive an email from them about someone else's child, asking for details, along with details of someone else's income! I can't even log on, and it's already gone badly wrong. Astonished

As bad as it can get. The person on the phone also refused to let me speak with a manager. Absolutely not fit for purpose.

It’s often important to get a written record of an enquiry/response when dealing with loans, so it’s common to choose email or live chat. SLC refuse to give out an email address or have a live chat and instead force you to contact them via social media. They say to contact them Facebook or X. Or by post? Ridiculous options for when you just have a simple enquiry to make but want to get an answer securely in writing. They are then very unhelpful and say they can’t help you on social media, presumably because it’s not secure. I didn’t want to contact them on social media in the first place. Awful customer service as many others are saying. They need to get secure email address or a live chat service (not a robot though) like other companies manage to do when helping customers with their enquiries.

I have spent nearly two years fighting the Student Loans Company just to access the Disabled Students’ Allowance support I was legally entitled to. Their handling of my application has been an absolute disgrace full of contradictions, delays, misinformation, and systemic failure.

I was approved and then denied multiple times, sent in circles, forced to resubmit the same evidence repeatedly, and ignored when I raised concerns. They even arranged and completed a needs assessment, only to later claim it was a “mistake.” The entire experience has left me exhausted, distressed, and academically impacted. I’ve failed assessments because I didn’t have the tools or support I was assessed for.

An Independent Assessor has now confirmed that the SLC were wrong to deny me DSA (the first time despite being married to a UK national) and that they misapplied the law. Their own official found that their communication was “muddled and incorrect” and that they made “fundamental errors” in my case. Still, I’m left to deal with the consequences of their actions, including lost academic time, mental health struggles, and financial hardship. Disabled students deserve better than this. If you’re vulnerable or need support, beware this system is not designed to protect you, and getting help from the SLC may break you before it supports you.

I was made redundant last year and so I was paid 3 months in 1 go although I was out of work for 3 months so effectively I didn’t gain any money

But the student loan company said I am not eligible for a refund as they only count salary as monthly and not annually like every normal company.

I phoned up and asked if I am eligible for a refund and the lady hung up on me. Seems like they transferred the system and hung up on me

I’ve had issues with my daughter’s maintenance loan every year of her degree, and now the offer for her final year is wrong too. This means I have to fight with them for the third time. Most of the call centre agents are unhelpful, and I’ve spent a total of 9 hours on hold over multiple calls, only to be cut off several times. It’s absolutely disgraceful, but we have no choice but to rely on them. Does anyone at SLC actually read these consistently negative reviews?

Student Finance is totally hopeless.
Trying to work your way through what you are supposed to do is impossible.
You cant talk to them nor get any sensible instructions what they want from you or are supposed to do.
Its an absolute disgraceful system filled with total confusion.

If I could give it a 0 I would , I’m a registered nurse I have been paying on average £1400 for the past 5 years. Am on a plan 2 at the interest charges are revolting and the company does not inform you of the fluctuations of interest nor do they explain why they have been increased to that exact figure. Turns out this is the biggest scam going. Before you agree to anything read their interest charges as I don’t remember even being informed of this when I went to uni.

Online account does not work, password reset does not work, telephone agents are incredibly difficult to understand and will not deviate from a script, they just repeat the same thing like robots. I need to stop my payments to prevent overpaying but its impossible to explain. They just keep saying I will send to an email to reset your password....It does not work, you've tried that, "let me send you an email to reset your password". Aggghhhhh!

I’ve forgotten the (Scottish) gentleman’s name, but he was very helpful on the phone this morning as I needed to update my bank details. He knew before I mentioned it that I was updating for a refund and he was able to tell me what to expect and where to claim. Thank you.

Spoke with Deborah today very friendly and solved my issue quickly really pleased thank you.

They write to anybody about the former student when the ex student is already on their computer paying monthly! I am going to write to them to ask them to stop contacting one of my daughter's referees who is not responsible for her.

I have two loans (one postgrad) and I started paying my postgrad back as soon as I left my course, nearly a year ago. I have moved jobs and now earn above the threshold for both loans. The HMRC were very organised and sorted both my tax code and SLC payments automatically and I have been paying back both loans for two months at nearly £100/month for both - this is all fair enough.
However, I have suddenly started to receive letters and emails saying I need to start paying the loans back. Talk about angst inducing. The reason it worries me so much is that when I started paying back they demanded a lump sum payment due to me finishing my postgrad early (mastered out of a PhD). I actually didn’t finish sufficiently early to trigger this as I was writing up my thesis even though I was no longer actively researching. They wanted thousands up-front. Sorting this was a nightmare at a horrible time in my life and no one knew what they were doing. The phone calls ended with me knowing nothing and eventually I received a statement that looked about right some weeks later with no explanation or reassurance.
They will try it on if they can get away with it, so please do question them if something seems wrong. It might just be incompetence but whatever it is, it caused and is causing me, a repaying customer, worry that I do not need.