I had a great conversation with Charlie, who was able to reassure me that I actually was not experiencing as bad sleep as I thought. At the same time, he was able to give some suggestions for my daugh... See more
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See what reviewers are saying
The topper isn't suitable for me as a side sleeper I'm waking up every couple of hours with hip pain I really thought it would help especially because it's been recommended by so many people with the... See more
Really impressed - adjust each side of the mattress to whatever suits our requirements. Literally just moving foam inserts to wherever needs support. I’d been struggling with a bad back for a couple... See more
Company replied
The most awesomely comfy bed imaginable and that’s saying something because I am probably the fussiest person you’ll ever meet when it comes to mattresses. Both my husband and I are so delighted. We d... See more
Company replied
Company details
Written by the company
SleepHubs is an innovative online based company offering products, advice, diagnosis and treatment of sleep disorders and common sleep issues. With some of Europe's leading Sleep Experts, SleepHubs can help you to get a better night's sleep, whatever your issue may be.
Contact info
Shedfield House Dairy, Sandy Lane, SO32 2HQ, Hampshire, United Kingdom
- 07970862366
- hello@sleephubs.com
- www.sleephubs.com
Tweakable USP!
Like many of Tweak’s customers, we had been through several memory foam mattresses but had always returned them within the 100 day trial period for various reasons. Too firm, too soft, needs turning too often etc. My wife prefers a softer mattress and I prefer a firmer mattress. We especially liked the ability to order or tweak your initial mattress choice for free. That is probably the sole reason why we have decided to keep this memory foam mattress beyond the 100 day trial period. The ability to tweak depending on whatever aches and pains you have that week is genius! I have discovered that I still need to turn the mattress every three weeks to help with my bad back but the tweaking is the main reason for keeping it.
July 1, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good afternoon Lloyd,
Thank you for leaving such a fantastic review of your DUO mattress. We are absolutely delighted to hear that the mattress has been so beneficial to alleviating your aches and pains at night. We hope you continue to enjoy your DUO mattress for many years to come. If at any stage you require any advice, or have any questions with regards to your mattress, please do not hesitate to get in touch with us and we will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
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The best mattress I've ever had in my life :)
I've had my mattress for 3 month. Before I've had it my sleeping efficiency was never above 65% and could never get more than 5 hours of sleep a night.
It used to take me over 45-60 minutes in bed to get a sleep. As well as having an interrupted sleeping and used to wake up at least twice every night because of the discomfort I had while having my previous mattress.
Now, my sleeping efficiency is above 82% and I wake up very well rested.
Moreover, N:rem mattress has helped a lot to reduce my snoring level by having my head very well positioned along with my body.
I am 33 this June and I can confirm that I've never had such a high quality mattress before getting my N:rem one.
Would I actually recommend it to anybody?? Absolutely I will do to all those I love and care about.
Thank you N:rem for this extraordinary product :)
AL Kakhia
June 17, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good afternoon Al,
Thank you for leaving such a fantastic review of your new Nrem mattress, we are absolutely delighted to hear of the positive impact it has had on your sleep efficiency. It is great news that you are finding sleeping a lot more of a joyous experience than in the past, we do hope this continues for many more years to come. If you have any questions or queries at any time with regards to your mattress, please do not hesitate to contact us and we will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
Terrible returns service
We bought the mattress to help with back pains but if anything they got worse no matter what configuration we tried. I appreciate this might be down to personal preference and I have decided to go back to a pocket sprung mattress because foam just seems to have made my back worse.
My main issue though is with the returns process, I emailed 7 days ago to request a collection and refund and had no reply, I have emailed another 3 times since then but still have heard nothing. I obviously tried to ring assuming they may not have received my emails but there was no pick up to any of the 5 calls.
I will persist with the emails but based on their 100 day trial promise I am hugely disappointed that they have cut all contact considering the fast responses I received when we first purchased the mattress. Based on this service I would not recommend.
June 12, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Stuart,
I'm really sorry that you have decided to return your mattress. Unfortunately, I cannot see any emails from yourself regarding your return. Could you let me know the email address you have used to request your return, and may I ask that you send it to info@tweakslumber.com as this mailbox is monitored daily.
I'm sorry we missed you on the phone, our customer service lines are open between 9am and 4pm but my customer service colleagues haven't picked up a message from yourself.
Once again, I'm sorry that you don't find the mattress suitable for your back pain but I do hope that you find one that helps.
Kindest regards, Kathryn
The NREM mattress - 10/10
The NREM mattress is very very comfortable, so much so that I don't want to get out of bed in the morning. My morning back stiffness is almost gone now so I feel much more rested & comfortable first thing in the morning. Delivery arrangements & customer service have been excellent. I would definitely recommend this mattress
June 5, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good morning Lynne,
Thank you for leaving such a fabulous review, I am delighted to hear you are having such a positive experience with your new Nrem mattress, and that it is really helping with the back stiffness you previously struggled with. We do hope you continue to reap the benefits of the mattress for many more years to come, and if at any time you wish to tweak your mattress at all, or have any questions you would like to ask, please do not hesitate to get in touch and we will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
Great experience and product
Great experience and product...…..needed a firmer mattress following a long history of back problems but my other half needs as soft as possible. Following years of compromise came across Tweak Slumbers mattress and the ability to have your side personalised. Following delivery I needed to move from a too firm insert to a softer insert but this was hassle free and I now have a mattress that suits us both, definitely recommended.
June 1, 2019
Unprompted review
Reply from SleepHubs Ltd.
Thank you Rob for leaving such a fantastic review. We are absolutely delighted to hear that you and your partner are really enjoying the benefits of your new DUO mattress. As you mention, one of the major benefits of our mattresses is the ability to tweak the firmness levels on different parts of the bed, offering the chance for couples to enjoy their best nights sleep.
It certainly seems as though you have both now found the right level of firmness on both sides of the bed, and we hope you continue to enjoy the benefits of this for many years to come. If there is anything you need help with, or any questions you may have, please do not hesitate to get in touch and one of our team will be more than happy to help you.
Kindest regards,
Adam @TweakSlumber
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OK product with issues in the communication from customer service
Buying the mattress was the easiest part of the process after seeing good reviews on this product specifically for back pain. Communication had some issues with the announced 3 day delivery extending to over one week, partly due to Easter holidays, and part due to the fact that the company did not inform that they were short on stock. Queries over email tend to take a while to get feedback and only partially answered. The mattress is OK and at the moment we are giving the benefit of the thought, regarding the claimed great for back pain, while fiddling with the inserts. Ordered two free inserts (4 free in total included when you buy a mattress) and took 9 days to receive them. The long process of receiving the new inserts makes the 100 free trial nights not as long as one thinks.
Overall an expensive product that might be OK (waiting a few more nights to see) but with communication issues from the production/delivery part.
May 14, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good morning Rui,
Thank you for your feedback. We appreciate and take all customer feedback on board, as we believe this is the best way for us to improve our service we offer to customers. I am sorry to hear that you were subject to a longer delay with regards to the delivery of your mattress. As you say, we had been experiencing a few delays with the Easter weekend amongst other things. We always try to keep all our customers in the loop as much as possible when it comes to any delays they may face. We hope you continue to find the mattress beneficial to you, and if there are any queries or questions you have with regards to set up or anything else, please do not hesitate to contact us and one of our team will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
I love my new Nrem mattress
I love my new Nrem mattress , I have a back problem from a road traffic accident a few years ago, I purchased a memory foam mattress from another manufacturer a few months after the accident but it didn’t provide enough support in the right places.That mattress now resides in the spare room.After doing some research about mattresses online(to which there are many!) I came across tweak slumber and the nrem mattress with the changeable inserts so I thought I’d give it a try.On the first nights sleep my sleep tracker on my watch registered a 10% increase in sleep with more deep sleep,and it is still increasing night by night.I had to tweak the foam inserts as I am a face down sleeper.The mattress took about 2 weeks to come (worth the wait!!)and was delivered to the bedroom by 2 pleasant delivery men,3 days later I received a follow up call from tweak slumber asking how I was getting on with the mattress and did I need any different inserts (free of charge👍).Very pleased with the mattress and happy with the service i received.
Thank you Tweak Slumber
April 12, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Paul,
Thank you for leaving such a fantastic review, we are absolutely delighted to hear that you are finding your new Nrem mattress so beneficial. It is great to hear that you have already improved your sleep by 10%, and if there is anything else we can do to increase this number further, please do give us a call at any time and one of our team will be more than happy to help you.
Kindest regards,
Adam @TweakSlumber
Finally, the perfect pillow!
I’ve struggled to find a pillow that’s ever been really comfortable. A lot of them I find too soft so I’ve slept with two, which meant my neck used to hurt. This pillow is really firm but because it’s foam it isn’t too hard. It’s also just the right thickness so it keeps your neck in a nice neutral position. Highly recommended!
April 9, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Suzanne,
Thank you for such a positive review of your new pillows! We are delighted to hear the positive impact they have made on your sleep, and we hope that this continues. Our pillows have been rigorously researched and tested to ensure they offer excellent comfort whilst maintaining good spinal alignment and support of the neck whilst sleeping. If you have any questions or queries in the future, please do not hesitate to get in touch and we will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
Would definitely recommend
Staff very informative and knowledgeable about their products. Have gone from having 3 pillows with a sore neck to 1 pillow and a decent nights sleep. A decent firm pillow at last!
April 8, 2019
Unprompted review
Reply from SleepHubs Ltd.
Thank you for leaving such a fantastic review, we are delighted to hear that you are really enjoying your new pillow, as well as receiving a good standard of support from our staff. We hope you continue to love your new pillows, and if there is anything in the future we can help with, please do get in touch and we will be more than happy to help.
Kindest regards,
Adam
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Not the best for my back, but overall a terrible service.
I have back pain, I had a sumba mattress previously which was pretty good, but after a house move and being rolled up it was never the same.
As mattresses seem to have moved on and more are available I researched again and found Tweak Slumber, so I ordered the NREM mattress.
Almost immediately my wife started suffering with back pain, and previously she never had any, my pain got slightly worse. I moved the foam inserts around several times, after about a week of this we gave up.
I have ordered and since received a Tempur mattress through dreams which has been an improvement (no problem with the delivery).
Now about the service - the first time Tweak were delivering my new mattress the delivery company turned up (after about 10 days) with two dirty pillows and no mattress. Second time (another week) they had the right order.
Trying to get the mattress returned has been something else! I have emailed, phoned several times, used the online form... they have said on the phone "we'll contact you to pick it up" but two weeks and still nothing, no email confirmation, zip, zero, nothing. Today I rang them again at about 10.30 am to find their office closed. I'm almost expecting not get anywhere with the mattress return and the promised refund, maybe the small claims court is the way to go. I will update this post if I do get a refund, but right now I would recommend firmly against giving these guys any money.
April 2, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good morning Tom,
I am very sorry to hear that you and your wife have not found the Nrem mattress beneficial to you both getting your Best Nights Sleep. We are also very sorry to hear of the issues you have faced with our delivery process and subsequent returns request. I can confirm that your return request is with our delivery partners, it is down to them to contact you directly to arrange collection of your mattress. Once a date has been agreed between yourself and the delivery company, we can then collect your mattress and pillows. After this, we will await the signed POD from our delivery partners before issuing a full refund back onto your original payment card. Please be assured that your money will be back into your account as soon as we have received the signed paperwork.
Once again, we are very sorry that you haven't found the mattress beneficial to you, and I can appreciate that this problem has been exacerbated with the level of service you feel you have received since you expressed your desire to return your mattress. We always endeavour to give our customers not only their best nights sleep possible, but also a service to match.
We hope you can arrange a date with our delivery partners in the very near future so we can resolve this for you, and refund the money you are due. If you have any further concerns or queries with regards to the status of your order, please do not hesitate to get in touch and one of our team will be more than happy to help.
Kindest regards,
Adam
Excellent to deal with
April 1, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Steve,
Thank you for leaving such a fabulous review. We are delighted to hear that you are happy with your mattress and the level of service you have received. We hope you continue to enjoy your mattress for a long time to come. If there is anything in the future we can help with, please do get in touch and one of our team will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
Dream on
Having now experienced the Tweak Duo for a number of weeks now, we can confirm that it has met our expectations - we now enjoy a good night's sleep - not least we even sleep through the dogs barking in the middle of the night.
March 25, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good afternoon David,
Thank you for such a lovely review of your new DUO mattress. We are delighted to hear that you are really experiencing the benefit from your new mattress, and that you have improved your sleep (even with the dogs barking!). Please do get in touch should you ever want to discuss anything related to your mattress, we are always more than happy to help.
I hope you both continue to have your Best Nights Sleep on your mattress for many years to come.
Kindest regards,
Adam @TweakSlumber
I love the flexibility and comfort this mattress provides!
I love the flexibility of the set up of the bed. I suffer with back problems due to the wrong sort of beds. With this bed I turnover less frequently, spend less time awake during the night, and wake up with less back pain. Another feature of the bed design is that less movement is transmitted from one side of the mattress to the other. When sitting or moving on our last mattress my partner would feel every movement and vibration so if I (or she) was restless it would also tend to disturb the other person.
I am very happy with our new mattress and am hoping that the memory foam element will continue to provide the same level of comfort for many years! A worthy investment!!
March 21, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good morning Justin,
Thank you for such a fantastic review. We are delighted to hear that you are really enjoying the benefits of your new Nrem mattress! Our unique design is one of the many things we pride ourselves on, so we are delighted to hear that you and your partner certainly seem to be getting the benefits of this.
We certainly hope that you continue to enjoy the same level of comfort you have experienced for many more years. Please do not hesitate to get in touch at any time if you wish to make any tweaks to your mattress, one of our team will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
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Really looking forward to an excellent…
Really looking forward to an excellent experience as so many people had given fabulous reviews. All seemed well at first, but then a delay in delivery, wrong mattress delivered, had to chase logistics company for re-delivery, then delivered on a time and date that didn’t really suit / however finally received the correct mattress and very very happy with it. Shame had negative problems regarding delivery otherwise would have given 5 stars
March 18, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good afternoon Debbie,
Thank you for posting your review of our mattress. We are delighted to hear that you are loving your new mattress now it has been delivered. However, we are saddened to hear of your negative experience you had with our delivery partners. We do thank you for your honest and welcomed feedback, as we like to take on board all customer feedback and try to improve both our product and service to customers in the future.
If there is anything else we can help with in the future regarding your mattress, please do not hesitate to contact us and we will be more than happy to assist you in getting your best nights sleep.
Kindest Regards,
Adam @TweakSlumber
Great product with a quick and friendly…
Great product with a quick and friendly service
March 18, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good afternoon Mark,
Thank you for your kind words, we really do appreciate them. I am delighted that you are enjoying your Nrem mattress, and if there is anything else we can help with at any time in the future, please do not hesitate to contact us and we will be more than happy to help.
Kindest Regards
Fantastic mattres
Fantastic mattres. Very comfortable and the best sleep we've had for years.
I love the fact we can change foam inserts to suit myself and my partner differently.
My back pain has been almost non existent since having this which was the main reason for purchase. Very happy
February 20, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Kristian,
Thank you for leaving such a lovely review. We are delighted to hear that you are really finding the benefits with our Nrem mattress, it is great to hear you are getting such a comfortable nights sleep. We hope that this may continue for a long time to come. If there is anything you ever need with regards to your mattress, please do not hesitate to contact us and we will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
The mattress was 7cm short to fit my…
The mattress was 7cm short to fit my reclining bed, also few inches higher to get into I'm only 5ft2"
So got sale and sent back now I'm getting emails and I'd just like my 100 day guarantee money back of just under £600...
February 5, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Yvonne,
I am very sorry to hear of your unhappiness with your Nrem single mattress. Our team do try their very best to accommodate all customers requirements, I am sorry that you have felt that we have fell short on this occasion.
All of our mattress dimensions (including height) are made very clear on our website. If there is anything further we can do to help you with, please do not hesitate to get in touch and we will be more than happy to resolve any issues.
Kindest regards,
Adam @TweakSlumber
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This mattress is superb
This mattress is superb
Placed the order quickly and easily and delivery was confirmed and I was kept informed of the expected delivery. Having slept on the mattress for more than the 100 nights, I am very pleased indeed - my back pain is less and I have fewer disturbed nights of rest.
February 1, 2019
Unprompted review
Reply from SleepHubs Ltd.
Good morning Debra,
Thank you for such a lovely review, we are really delighted to hear that you are having such a positive experience with your Nrem mattress.
Please do keep in touch with us with regards to how you are getting on with the mattress, and if there are any questions or any tweaks you would like to discuss, please do get in touch and we will be more than happy to help.
Kindest regards,
Adam @TweakSlumber
The idea is simple
The idea is simple. My wife are and I are Little and Large, so we normally find something that we both compromise on. Great - I now have what I like and my wife has her own set up that she is happy with.
January 30, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Charlie,
Thank you for your fantastic review of your new Nrem mattress. We are really delighted to hear that you and your wife have now found your perfect set ups.
If you do decide you would like to tweak your mattress in the future, however, please do not hesitate to contact us and one of our team will be more than happy to help you do this.
Kindest regards,
Adam @TweakSlumber
Service from the Company is excellent
Service from the Company is excellent. However, delivery left a lot to be desired.
January 13, 2019
Unprompted review
Reply from SleepHubs Ltd.
Hi Pat,
Thank you for your lovely comments, we do like to offer all of our customers the best service we can do. I am very sorry to hear that the delivery experience you received was not up to standard. We would like to try and sort the issues out in order to prevent the same mistakes happening again.
I hope you love your DUO mattress, if there are any tweaks you would like to make to it, or any advice regarding the mattress set up, please do give us a call or send us an email and we will be more than happy to discuss potential tweaks you may like to make. If you have any further questions or queries at any time, let me know and I will be happy to help.
Kind regards,
Adam @TweakSlumber
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