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Sleeps12 Reviews 468

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent facilities, highlighting the pools, hot tubs, saunas, and games rooms as major attractions that kept all ages entertained. Many people appreciate the comfortable and clean accommodations, often noting the well-equipped kitchens and spacious layouts perfect for large groups and celebrations. The beautiful locations and surrounding areas are frequently mentioned as ideal for relaxation and exploring. However, some customers noted minor issues such as a downstairs TV not working, a few non-functional table lamps, or a cold pool that was too deep for small children. A few people also experienced a cold and unclean hot tub upon arrival, and one reviewer mentioned a strong bleach smell in a room.

What people talk about most

Facilities

People report positive experiences with facilities, highlighting the amazing amenities such as clean and warm... See more

Location

Reviewers highlight positive aspects of location. Many customers praise the beautiful surroundings, peaceful... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high standard of... See more

Holidays

Customers had positive experiences with holidays, often celebrating special occasions like birthdays,... See more

Based on these reviews

Rated 5 out of 5 stars

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... See more

Company replied

Rated 5 out of 5 stars

Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literat... See more

Company replied

Rated 5 out of 5 stars

I have booked with Sleeps12 several times now & always found the ideal property. Due to our multi generational group we tend to look for a bit of everything. This includes indoor pool, hot tub, indoor... See more

Company replied

Rated 5 out of 5 stars

This was our 3rd visit to Holemore Stables and are ready to book again for next year, just getting the deposit together. The whole process is fantastic, our group of 18 going to be coming back... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. Group Accommodation
  3. Holiday Home
  4. Vacation Home Rental Agency
  5. Vacation Rental

About Sleeps12

Written by the company

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

468 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good communication and answering…

Good communication and answering customers needs and questions

April 11, 2026
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Reply from Sleeps12

Thank you for your kind feedback — we’re really pleased you felt well supported and that your questions were answered along the way!

Rated 5 out of 5 stars

Easter week Family 13 Four Generations…

Easter week Family 13 Four Generations (23 moths - 78) get together. Lovely isolated location with 35 minute country stroll to the pub.
Everything you need whether rain or shine on tap
The Big Wows Pool, Hot Tub, Sauna and Hobbit House/Yurt, together with plenty of cool storage for essential liquid refreshment.

April 11, 2026
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Reply from Sleeps12

Thank you for your wonderful feedback — it sounds like such a special gathering across the generations. It’s great to hear you were able to enjoy everything on offer, from the spa facilities to those relaxed countryside walks. We’d love to welcome you all back again!

Rated 5 out of 5 stars

A real gem.

Such a treat to stay at Ridgeview. Worth every penny. 16 of us stayed for a fun but chilled hen weekend. Everything that you need to feel like you’ve had a special time away was there.

April 10, 2026
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Reply from Sleeps12

Thank you so much for sharing this — we’re delighted to hear Ridgeview felt like such a treat and lived up to expectations. It sounds like the perfect mix of fun and relaxation for your hen weekend, which is exactly what we hope every group experiences!

Rated 5 out of 5 stars

Good communication

Good communication with a good selection of properties, detailed descriptions and helpful advice over the phone

April 14, 2026
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Reply from Sleeps12

Thank you for your kind words — we’d love to help you plan another stay in the future!

Rated 5 out of 5 stars

It was a location we wanted

It was a location we wanted
The house was great and we never got on each others feet
Caroline who met us was helpful

April 14, 2026
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Reply from Sleeps12

Thank you for your feedback — we’re really glad the location worked perfectly for you and that the house gave everyone plenty of space to enjoy!

Rated 5 out of 5 stars

The whole process was easy and…

The whole process was easy and straightforward and it's alway helpful to be able to speak to someone on the phone.

April 4, 2026
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Reply from Sleeps12

Thank you for sharing this — we’re so glad the whole process felt easy and straightforward. We’d be very happy to help again anytime!

Rated 5 out of 5 stars

Great accommodation

Great for families with kids and great for adults as well.

April 13, 2026
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Reply from Sleeps12

We’re really pleased to hear it worked so well for both the adults and the little ones!

Rated 5 out of 5 stars

Great family holiday

Great family holiday, thoroughly enjoyed by all, especially the pool

April 7, 2026
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Reply from Sleeps12

So pleased to hear this — it sounds like you had a really great stay!

Rated 5 out of 5 stars

Great family house and facilities

The property and surrounding areas was amazing for family space, play area, and room to play rugby 🏉
The pool and hot tub were clean, warm and great for all members of our party.
I would not hesitate to return to this fun property.
I cannot think of anything that was not done well
Easy to find and amazing facilities
Sue

April 6, 2026
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Reply from Sleeps12

We’re very glad everything met your expectations and that you found the property easy to access and well-equipped. We’d be happy to welcome you back anytime!

Rated 5 out of 5 stars

Sampford View to celebrate…

We stayed at Sampford View to celebrate our parents Golden wedding anniversary. There were 16 of us ranging from 8 years old to the golden oldies. It suited everyone & we had plenty of room to spread out. The games room was a huge hit with the young adults. The swim up pool was inhabited by all the kids who turned into raisins. The outdoor pool was warm & great fun, not too deep either. The house has a beautiful garden with an ancient cedar tree with a lovely swing. We had fun playing hide & seek & hiding Easter eggs in the garden. The dining room sat all 17 of us & we had a caterer on the Sunday who was excellent. The rooms were lovely, plenty of bathrooms.
A small improvement would be the toilet connected to the bedroom downstairs could do with a freshen up as it looks a little dated & worn in comparison to the rest of the house. It also had 2 spotlights over the mirror that seemed to be on all the time & we couldn’t find the switch. All in all a lovely house to chill out in & spend time with each other.

March 31, 2026
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Reply from Sleeps12

Thank you for choosing Sampford View for such a special occasion — and congratulations to your parents on their anniversary! It’s great to hear the house worked well for everyone and that you were able to enjoy the space together. It sounds like a really memorable weekend!
We really appreciate you flagging the points — that’s been noted and will be looked into. Thanks again for your kind words, and we hope to welcome you back for another stay in the future!

Rated 5 out of 5 stars

Fabulous accommodation as advertised

Fabulous accommodation as advertised. The communication throughout was amazing. Its our first time at using Sleeps 12 but we will definitely use them again as we are a large group who often holiday together. Thank you for an amazing experience.

April 7, 2026
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Reply from Sleeps12

It’s fantastic to know our team’s communication made a difference, especially for your first stay with Sleeps12. We’re so pleased we could help make it a smooth and enjoyable experience for your group.
We’d love to welcome you back again soon for your next group getaway!

Rated 4 out of 5 stars

Great cottage, pool needs some attention.

Great customer service both online and with Caroline, the Manager.

April 7, 2026
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Reply from Sleeps12

Thank you for your kind feedback — we’re so pleased you enjoyed the cottage! We appreciate you mentioning the pool and will pass this on to ensure it receives the attention it needs.

Rated 5 out of 5 stars

Another fantastic Easter weekend at…

Another fantastic Easter weekend at Beaverbrook. Cannot recommend highly enough. Anthony and his Team were brilliant. Can’t wait to come again.

April 7, 2026
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Reply from Sleeps12

It’s so lovely to hear you chose Beaverbrook again for Easter — returning guests are always the best compliment!

Rated 4 out of 5 stars

Berry House Devon

The kids loved the pool and cinema. The house was ok but tired looking and one of the en-suites had mould in the shower tray.

April 4, 2026
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Reply from Sleeps12

Thank you for your feedback — we’re so pleased the kids loved the pool and cinema. We’re sorry to hear about the en-suite issue. We’ll make sure this is followed up with the owner. We really appreciate you letting us know and hope to welcome you back again.

Rated 5 out of 5 stars

The staff at sleep12 have been…marvellous

The staff at sleep12 have been excellent and supportive from initial enquiry to completion.
The accommodation was immaculately clean and tidy on arrival.
The children enjoyed the swimming pool, very popular.
Sam is the site manager and she reached out to us couple of days before arrival with useful information which was much appreciated.
Overall a very positive experience. Thank you

April 4, 2026
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Reply from Sleeps12

Thank you so much for your kind words — we’re absolutely delighted to hear you had such a positive experience!

Rated 5 out of 5 stars

My 60th celebrations

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard.
Facilities first class and modern and spot on for everyone in our party.
Pool, Sauna, Hot Tub, BBQ Hut, Garden were all excellent.
Highly recommend the house and facilities.

February 24, 2026
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Reply from Sleeps12

Thank you so much for choosing Fuzzy Orchard for such a special occasion! We’re absolutely delighted to hear that everyone, from grandparents to grandkids, had a fantastic time together. We really appreciate your kind words and recommendation, and we hope to welcome you back again for another memorable stay!

Rated 5 out of 5 stars

We had a lovely friends holiday

We had a lovely friends holiday, this was our second year at Ham Bottom. Lovely house set in beautiful surroundings. It has very thing you need. Had a bit of problem getting hold of Ashley when the downstairs toilet went out of action, phone number given didn’t connect. But rang the office, they sent someone straight away to see what the problem was.

March 28, 2026
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Reply from Sleeps12

Thank you for your lovely feedback — we’re delighted you returned to Ham Bottom and enjoyed another special stay with your friends.
We’re sorry for the initial difficulty reaching Ashley, but pleased our team could resolve things promptly. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Second time using sleeps 12 .

Second time using sleeps 12 .. highly recommend!!
From start to finish easy booking process quick and efficient correspondence.
Everyone I spoke to was so knowledgeable and helpful .
Definitely will use again in the future
Many thanks .

March 28, 2026
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Reply from Sleeps12

Thank you so much for your lovely message — it truly means the world to us! We’re so pleased to hear that your second experience with us was just as smooth and enjoyable from start to finish.
Your recommendation genuinely means a lot, and we can’t wait to welcome you back again in the future.
Many thanks again for your trust and support!

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