SmallRig makes camera accessories for cameras including the DJI OSMO ACTION 6. I ordered a slim battery charger for my camera and the USPS promptly lost/misdiliverd it's I never got it. I let SmallRig... See more
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Review summary
Created with AI, based on recent reviews
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The hand grip and thumb grip is of good quality and fits the X100 VI perfectly. The thumb grip does cover the AEL button slightly and it makes "back button focus" a little difficult. I could not fin... See more
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Very happy with the Desktop Macro Portrait Zoom Mini Light. It exceeded my expectations in terms of its quality and its performance. It's brighter than I thought it would be and the colour temperature... See more
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I have been looking for macro lighting for a while now. I purchased another competitors light system and I was not pleased with how they mounted to my camera hot shoe as well as basic functions, so I... See more
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Company details
About SmallRig
Written by the company
Welcome to the story of SmallRig
Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true.
Visit Our Website For Support and HelpContact info
35th Floor, Building A, Hongrongyuan North Station Center, 511700, Shenzhen, China
- Support@smallrig.com
- www.smallrig.com
View SmallRig's Latest Releases
4.1
Great
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Writing the wrongs
I had ordered a couple products and they hadn’t been processed for a few weeks, which was a bit frustrating. However, the company reached out after I attempted to refund. They clarified that they were behind and working on my shipment ASAP to include give me a small refund for the inconvenience. I think this showed a lot of care for their customers.
February 28, 2026
Reply from SmallRig
Thank you for your five-star review! We sincerely apologize for the delay in processing your order. We appreciate your understanding and patience during this time.
Your feedback is invaluable to us, as it helps us improve our services. We're glad to hear that our communication and the small refund helped address your concerns.
We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
The site is laid outLayout so that you don't…
The site is laid out so that you don't have to search around for days looking for what you need.
March 7, 2026
Reply from SmallRig
Thank you so much for your good review! We’re thrilled you are satisfied with our website. Your feedback means a lot to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
Happy with my choice of S70-A, exceeded expectations
There was an item on the SmallRig order page actually unavailable that the staff had to sort out, and delivery took 4 weeks or so as they said, but overall smooth experience. S70-A is a versatile product, easy to use. Important that the app can be used in guest mode without registering an account. Tested sound quality as a lapel mic against my desktop reference mic. With male equalization makes my voice sound clear and almost the same detail.
March 7, 2026
Reply from SmallRig
Thank you so much for your good review! We’re thrilled you loved our product. Your feedback means the world to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
Good service
Good service, well made product. This is the second unit I've bought. Glad they fixed the USB cover. Always found smallrig products well designed and manufactured.
February 28, 2026
Reply from SmallRig
Thank you for your wonderful review! Our entire team is delighted to read your kind words about our product. We’ll keep striving to improve and deliver even better experiences. We hope to see you back soon!
Three things to say...
There are several important items I'd like to speak of. Firstly, there is the unique design and scale of the SmallRig products I purchased. They were very appropriate for what I wanted. Also, the quality of manufacture is excellent.
Lastly, SmallRig delivered the order very promptly.
March 7, 2026
Reply from SmallRig
Thank you so much for your good review! We’re thrilled you loved our quality and shipment. Your feedback means the world to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
I purchased the Filter Adapter for…
I purchased the Filter Adapter for iPhone 17 Pro/ Pro Max: FilMov Attachable 67mm Filter Adapter for the new 17 Pro Max Cage. The plate did not fit rubber iphone case where it is supposed slide on. The skids did line up properly. Also, the plate did't line up with the lenses and sensors on the iphone. Either the lens are exposed and the sensors or not OR the wide lens in covered and the sensors exposed. What can be done to rectify this?
March 7, 2026
Reply from SmallRig
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
Charged VAT on purchase and on import.
Charged VAT on purchase and on import.
VAT wasn't shown on the waybill.
Smallrig have offered to refund charges.
March 6, 2026
Reply from SmallRig
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Full Disclosure
Applicable duties should be disclosed before hand. Not when the product is mid-shipping (in transit). An option to show applicable duties before checkout would have been nice. Now I've ended up paying the same amount, as I would have if I decided to purchase through Amazon. As I am a prime member, they tend to offer me free two day shipping!
I waited more than 5 business days for this purchase to arrive.
I am experiencing major buyers remorse now with my Smallrig purchase from Smallrig! 👎🏼
March 5, 2026
Reply from SmallRig
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Reply from SmallRig
We really appreciate you taking the time to share your positive experience. It’s great to hear our services met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
Used long time to send it
March 6, 2026
Reply from SmallRig
Hi, sorry for the negative experience. We’ve sent you an email to personally assist with resolving this—please rest assured we’re on it. Thank you for your patience.
Reply from SmallRig
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
Great quality and fast service
March 5, 2026
Reply from SmallRig
Thank you so much for your good review! We’re thrilled you loved our quality and services. Your feedback means the world to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
Ordered close to 1k of gear / massive delays
Ordered close to 1k of gear for a festival on 3/14 & 3/14. Ordered it on the 2nd. It went from New Jersey to California and still isn’t in Colorado. So if you need gear quick and for an event you can’t rely on these guys.
March 3, 2026
Reply from SmallRig
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
Reply from SmallRig
We’re truly sorry for the trouble. We’ve sent you an email to address this. Thank you for your understanding and patience.
First all the extra fees attached ( us…
First all the extra fees attached ( us vs ca, delivery, customs) passed from 39$ to almost 100$.
Second the clipping system I taught it would be more sofisticated
March 5, 2026
Reply from SmallRig
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
Top service!
Top service!
Requested eta on my order, they got it sent the same day, and the products are lovely as always!
March 5, 2026
Reply from SmallRig
We really appreciate you taking the time to share your positive experience. It’s great to hear our services met your expectations. We strive to build trust with every customer, and your review helps others feel confident choosing us. Thanks again for your support!
Reply from SmallRig
Thank you so much for your good review! We’re thrilled you loved our shipment and quality. Your feedback means the world to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
Reply from SmallRig
Thank you so much for your good review! Your feedback means the world to our team—we work hard to deliver great service every day. Looking forward to serving you again soon!
Waited over 3 weeks with no update to…
Waited over 3 weeks with no update to my order. I had to Email them requesting an update only to be told that they don’t have stock and it could take 4-6 weeks. I eventually received the product but I’m unhappy with the process and the fact that I had to chase it up myself to get an update. Had I known it would take this long I would’ve made an alternative purchase through other means.
February 28, 2026
Reply from SmallRig
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Abysmal shipping + customer service
Ordered in December, delivered in March. I sent multiple emails, their customer service stalled multiple times saying it would ship or was shipped when it wasn’t. TLDR; I was lied to 2-3 times. Threatened a chargeback, almost thought I was scammed.
I needed this gear for multiple shoots and I incurred rental fees because SmallRig could not hold themselves accountable. The gear finally arrived and is fine, but my confidence in this company is shattered. Be warned, set you customer service and delivery time expectations LOW.
3/15/26 Edit: Marvin at Smallrig offered the equivalent of a 10% off coupon on their website (which I have zero confidence in and they admitted in email that it has inventory mgmt problems). This just kind of rubs salt in already open wounds.
I will update if this is truly resolved, but buyer beware.
March 3, 2026
Reply from SmallRig
Thanks for flagging this. We're sorry to hear about the issue and want to help fix it right away. We've just sent you an email to get the details. Please check your inbox so we can assist you personally.
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