SmallRig Reviews 444

I purchased nearly $1,500 worth of items from this company in a single order. All of my items shipped except for one—the monopod I purchased.

The issue was not that the item hadn’t shipped or arrived; the issue was how the company handled the situation. No one from the company notified me that the product was out of stock (and to this day, it is still listed as available on their website). I had to reach out myself to ask why it wasn’t included in the shipment.

SmallRig responded with the following:

“Dear Customer,

Your email has been received with thanks.

We sincerely apologize, but your order, product 5565, was out of stock and therefore has not been shipped.

To ensure you receive your order as soon as possible, we have borrowed some stock from another platform.

We have urged the warehouse to ship the goods as soon as possible for you. 😊

Your order (5565) is in process now and will be shipped out within two working days, and the tracking number will be provided to your email after shipment. Delivery may take 5–7 days after dispatch.”

Needless to say, I never received a follow-up email or any shipping information.

Seven days later, I followed up again to check the status. I received essentially the same response:

“Dear Customer,

Your email has been received with thanks.

We have urged the warehouse to ship the goods as soon as possible for you. 😊

Your order is in process now and will be shipped out within two working days, and the tracking number will be provided to your email after shipment. Delivery may take 5–7 days after dispatch.

As an apology, we would like to give you 1500 points. Would you like to accept it?”

Twice, they stated the item would ship within two days. It never happened.

Had the company simply stated that the item was out of stock and provided an honest timeline, I would have requested a refund and purchased it elsewhere. Instead, I was given misleading information and left waiting for no reason.

I have since requested a refund, and they have stated that it will be issued.

I don’t typically leave negative reviews, but I felt it was important to share this experience. Based on my experience, you may or may not receive everything you order from this company.

Thank you for the great service and prompt delivery.

You didn’t bother me.

The product arrived as expected and on time. It was very easy to follow the instructions. It was setup in no time. I would highly recommend it for those who maybe interested in purchasing this product. I’m so happy with this product. 😊

I did receive my order from SmallRig, I wish there were more information like a manual, instead I had to look online.

Great useful accessory at a very good price.
Fast delivery - 4 days to Central Europe.

Great quality products for the Fuji X Half. Highly recommended

I bought two products:
(1)Photography Bumper Phone Case and (2)Magnetic 67mm VND Filter. The overall impression is that the Smallrig never uses these products themselves, nor has it ever studied the competition. Both factors prevent them from producing a quality products.

Bumper!
Let's start with the pros:
the price is affordable, the outer material is a pleasant, flexible plastic, relatively slippery, making it easy to put in a pants pocket. The back cover is also open, which is great, allowing for more cooling, and a pleasant tactile sensation when using the iPhone, allowing you to use additional accessories.

Next, the cons:
- Overall, this bumper case is not suitable for work or everyday use.
- There is no interior trim, even minimally, so your smartphone's body will become worn and scratched over time. I don't recommend wearing it on a regular basis.
- On the display side, the edges are flush with the screen, which doesn't protect the screen at all, even if dropped, even when simply "placing it on a table." Although it could have been 1-2 mm thicker, the bumper could have provided some protection for the screen.
- The camera module, the frame around it is metal, which is generally pointless; it's just another way to scratch any of your belongings if they come into contact with it. If you accidentally hit your MacBook with this bumper, there will be a scratch. Yes, there's a cover for the camera module, also metal, so you have to close it very carefully. Incidentally, it's already loose and clicks when touched, which is annoying when the product arrives in poor condition.
- The filter module is also inconvenient and impractical; you have to be extremely careful when putting it on to avoid scratching the smartphone body and the camera module. It looks very ugly and is impractical.

Filter!
The filter itself, unfortunately, has no advantages:
It's too big even for the iPhone Pro Max. Apparently, they didn't want to make a custom filter and used what was available. They could have used a 49mm diameter filter, but no, they only needed a 67mm one. The filter is threaded, although it's attached magnetically. Unfortunately, the magnet doesn't hold well enough; the filter simply spins when you rotate it. The whole point of the VND is that you can rotate it when you need to.

There were hidden tariffs when the products arrived. I thought I was going to pay the same price as if I would have ordered from Amazon Canada but it ended up being a lot more. After I sent this message they gave me a full refund on the tariffs. Great company. Love their products and their service.

Extremely slow shipping and contacting support is useless as they don’t respond. Product works ok but there are other options that have better light output at similar prices.

the support team was extremely helpful and understanding of my issue

The goods I ordered are of high quality and were packed very securely and in an environmentally friendly manner. Unfortunately, the delivery was incomplete, so I had to contact customer service. The missing items were sent to me without any fuss.

Really fast delivery.

Delivered in good condition

I wanted a strong MagSafe mount to attach my phone to a monopod. I already had a Smallrig ball head and this works perfectly with it.

I know I’ve only had it a short period but know it will do the job well. The magnet is strong and secure and the plate has many useful fixing holes.

Sent from China and received in good time. All very satisfactory thank you.

Product: Smallrig 5480 RM03 LED Light.
The Smallrig site is easy to navigate, purchase was easy. Good tracking info regularly updated. Lights arrived today, very well packaged and great presentation upon opening the box. I haven’t taken any photos yet with these lights but they look like they will be fun and good to use.

Great product and very easy to use and great price and shipping time

Great Quality. Recommend to everyone who wants a good quality product.