Have not received merchandise paid for. Have not been able too contact customer service. I have emailed, messaged, with no response. Tracking is a joke. Smart Shaker seat was in Chicago 2 weeks... See more
Company replied
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See what reviewers are saying
Excellent service! Product delivered timeously, prompt responses to my email communication, which is extremely rare. As soon as I mentioned the product was not suitable to me I received a refund imme... See more
Company replied
Thank you, Kaus, for your quick and helpful response in refunding the Gel Cushion. So sorry it did not work out, but I am really enjoying the Chair Support.
Company replied
This is the 2nd time I’ve attempted to write positive comments about the help and support I received from a representative who identified himself as “Klaus” following a problem with a new SAKER Min... See more
Company replied
Company details
Written by the company
Unique gifts, home furnishings, wedding gifts, christmas gifts, unique birthday gifts, wedding gifts, Christmas occasion gifts, outside garden decor, bathroom decor, garden gift, lakeside,home kitchen decor, children's toy gifts, houseware gifts, fashi...
Contact info
Beverly Park Ct 68, 90210, Beverly Hills, American Samoa
- customer@smartsaker.com
- www.smartsaker.com
Breach of guidelines
Digital Laser Angle Finder Protractor Tool
I ordered 2 of the Digital Laser Angle Finder Protractor Tools, they arrived in good time and once charged I noticed one was not holding charge.
I contacted Saker and they promptly responded and refunded me the cost of one level.
March 13, 2026
Unprompted review
Reply from Smartsaker
Dear Damien,
We appreciate your honest feedback! We’re sorry for the inconvenience caused by the faulty battery, but we’re pleased to hear that our support team settled the refund to your satisfaction. Providing a fair and quick resolution is our top priority when things don't go as planned. Thank you for your support and for giving Saker the opportunity to make it right!
Saker Support Team
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I asked for a cancellation of my order
I asked for a cancellation of my order, and a refund, and the customer support really responded in a very timely manner and got my refund out to me quickly! I appreciate the quick and fair response to my email, and won’t hesitate to deal with SmartSaker again! Thank you!
March 2, 2026
Unprompted review
Reply from Smartsaker
Dear Nancy,
We sincerely appreciate your feedback! It’s wonderful to know that our support team was able to assist you promptly and fairly with your refund.
Providing a smooth and transparent service is our top priority, and your trust means everything to us. Thank you for your support of SmartSaker, and we look forward to providing you with a great product experience whenever you're ready for your next purchase!
Saker Support Team
Responsive
Customer service was very helpful and quick to respond to my request.
Was resolved with no issues. Thank you
March 10, 2026
Unprompted review
Reply from Smartsaker
Dear Elaine,
Thank you for your wonderful 5-star review.
We are very happy to know that you had a good experience with SmartSaker. Providing great products and excellent customer service is always our priority.
We sincerely appreciate your support and look forward to assisting you again in the future.
Best regards,
SmartSaker
Great customer support service
My order was initially doubled when I first submitted it online. When I tried to cancel, it had already been shipped. Klaus from support contacted me and offered some remedies. I decided to wait until the product arrived. I was happy with the product so chose to keep both of them. Klaus was very quick to communicate with me, offer remedies, and wait patiently until I decided what I wanted to do. I am very satisfied with the product and the support I received.
February 20, 2026
Unprompted review
Reply from Smartsaker
Dear Judy,
Thank you for this glowing review! It’s fantastic to hear that Klaus assisted you so well and that you’re happy with your products.
We always strive to provide "remedies" that put the customer first, and we’re so glad it worked out perfectly for you. Having two of our products is even better than one! Thank you for choosing Saker and for your wonderful support.
Saker Support Team
First time I've used Smartsaker
First time I've used Smartsaker, but I'll definitely use them again, informed me from the start of my order, right up to the delivery day. Recommend 100%.
January 16, 2026
Unprompted review
Reply from Smartsaker
Dear customer,
We sincerely appreciate your feedback! It’s wonderful to know that our tracking updates provided you with peace of mind. Thank you for your support and for recommending Smartsaker. We look forward to serving you again soon and maintaining this high standard for your future purchases!
Saker Support Team
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Bought the drain mat& didn't like it at 1st
Bought the drain mat& didn't like it at 1st, didn't drain on it's own. I had thought it would drain with thr help of gravity. It is designed to be lifted once the item(s) placed on it have drained & put away. It fits the space i have available perfectly.
Support is prompt & responsive which is appreciated.
March 7, 2026
Unprompted review
Reply from Smartsaker
Dear customer,
Thank you for your review. We are pleased that you found the perfect spot for our drain mat and that its design is now serving your needs.
We appreciate you taking the time to understand the intended use of the product. Providing tools that fit seamlessly into our customers' lives is our goal, and we’re glad we achieved that for you!
Saker Support Team
Smartsaker wrist blood pressure cuff
Smartsaker wrist blood pressure cuff.
Absolutely NOT as described. Very inaccurate and untrustworthy! Return policy fine print -Customer must pay return shipping costs. I ordered two and neither one works properly!
February 10, 2026
Unprompted review
Reply from Smartsaker
Dear Barb,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
This is a horrible company
This is a horrible company! Every single thing that I have purchased from them has been a disappointment. what they advertise on their website for their products are faults. I will never purchase anything from them again more China junk!!!
March 5, 2026
Unprompted review
Reply from Smartsaker
Dear Vickie,
We are sincerely sorry to hear that our products did not meet your expectations and that you feel disappointed with your purchases. This is certainly not the experience we want for our customers.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
I ordered two jar openers toward the…
I ordered two jar openers toward the end of January, if I had known this was "coming" from China I would have not ordered them. I received a tracking number, when I checked it it said the merchandise had been delivered near or in my mail box. Never arrived. I contacted the customer service site, the reply was it was delivered. Not to me.
February 17, 2026
Unprompted review
Reply from Smartsaker
Dear Ellen,
We sincerely apologize for the frustration and disappointment this has caused. We understand how upsetting it is to see a "delivered" status when the package is nowhere to be found.
Thank you for your patience while we resolved this. We are writing to confirm that a refund has been processed back to your original payment method. >
We sincerely apologize for the confusion regarding the delivery status and for the disappointment regarding the shipping origin. It is never our intention to provide anything less than a seamless experience. We hope this resolution demonstrates our commitment to our customers, and we would value the opportunity to provide you with a much better experience in the future.
Saker Support Team
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Had problems with a recent purchase and…
Had problems with a recent purchase and contacted customer service. Representative Kaus reviewed my complaint and arranged for a refund.
February 20, 2026
Unprompted review
Reply from Smartsaker
Dear Bob,
Thank you so much for taking the time to leave us a 5-star review.
At smartsaker, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker!
Best regards,
smartsaker
Battery powered 12 inch snow shovel
I purchased the battery powered Snow shovel. The handle pole was not assembled properly, so there was no way to keep the pole from separating. I reported the defect to customer service and Kaus refunded the full purchase price that I charged to my credit card. I’m very happy with how the problem was remedied. Thank you very much.
February 2, 2026
Unprompted review
Reply from Smartsaker
Dear Roger,
Thank you so much for taking the time to leave us a 5-star review.
At smartsaker, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker!
Best regards,
smartsaker
Professional Customer Service
Professional Customer Service. Congratulations!
February 23, 2026
Unprompted review
Reply from Smartsaker
Dear Carlos,
Thank you so much for taking the time to leave us a 5-star review.
At smartsaker, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker!
Best regards,
smartsaker
Does NOT WORKas videos show
Bought the wild tornado drain cleaner ..sadly the advertisement is wrong..it DOES NOT unclog drain. After 3 tries I sent email requesting return instructions .sent email 10 days straight finally went on their site filled out contact form then I recvd reply told a refund on the way. Still waiting on it but gave 2 stars because they actually are standing by money back guarantee saker looks to have great products even how offering yet another drain cleaner I would beware and NOT believe the videos sorry
February 23, 2026
Unprompted review
Reply from Smartsaker
Dear Renee,
We sincerely apologize for the frustration and disappointment you experienced.
We’re sorry to hear that the product did not work as expected for you and that this caused inconvenience. We understand how disappointing that can be.
We would also like to confirm that your refund has been successfully processed on February 25th, please check your account.
Thank you for acknowledging our money-back guarantee. We truly appreciate your feedback and will continue working to improve both our products and customer experience. Please accept our sincere apologies again.
Saker Support Team
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Where's my order!!!
Where's my order!!!
Where's my order!! Get used to saying this. These people act like Chinese drop shippers. Good luck getting your parcel. Buy from a company with a US inventory warehouse. Smartsaker doesn't sell anything that is unique.
February 23, 2026
Unprompted review
Reply from Smartsaker
Dear Gene,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Saker Support Team
Their shipping is incredibly fast
Their shipping is incredibly fast. I placed my order and was pleasantly surprised by how quickly it arrived. Timely delivery is crucial, and Smartsaker truly delivers.
February 12, 2026
Unprompted review
Reply from Smartsaker
Dear Field,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
The customer service is also top-notch
The customer service is also top-notch. The team at Smartsaker is knowledgeable, friendly, and always willing to help. They answered all my questions promptly and provided valuable advice, ensuring I made the best choices for my needs.
February 12, 2026
Unprompted review
Reply from Smartsaker
Dear miller,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Reply from Smartsaker
Dear Leslie,
Thank you so much for taking the time to leave us a 5-star review.
At smartsaker, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker!
Best regards,
smartsaker
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My materials arrived well-packaged and…
My materials arrived well-packaged and in perfect condition, ready to be used for my project.
January 27, 2026
Unprompted review
Reply from Smartsaker
Dear Lotte,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I shopped around quite a bit before…
I shopped around quite a bit before making my purchase, and Smartsaker consistently offered the best deals. They have a wide range of products, and I was able to find exactly what I needed at a fraction of the cost compared to other companies.
February 4, 2026
Unprompted review
Reply from Smartsaker
Dear Copper,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Smartsaker had the tools we needed in…
Smartsaker had the tools we needed in stock at reasonable cost, and they shipped it rapidly. I'll be sure to check with them again next time we need some tools.
January 26, 2026
Unprompted review
Reply from Smartsaker
Dear Delilah,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
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