smeg-service.co.uk Reviews 

The G on the SMEG logo fell off my sisters BRAND NEW coffee machine after 1 week use. It was bought at the end of July 2025. It’s been incredibly difficult to get back to someone on their website so having to leave a review here. The handle to put the coffee in is also extremely stiff. Not what’s expected for something that is obscenely priced.

Can't fault the service I received with the repair of my coffee machine - from reporting to receiving it back fixed - it was one week, which was brilliant.

I had my expresso machine repaired by the Smeg team as a part of my 2 year warranty. Amazing service, the machine came back as good as new!

Thank you Dan for speedily fixing my smeg espresso machine which I have missed so dearly!! I am looking forward to getting this back… also dealt with returning the machine in an efficient manner! Thank you for your speedy response!!

Absolutely excellent customer service, and work done by SMEG engineer (Ross) to repair my range cooker recently. The cooker is well used and needed some aged parts replacing to get everything working again. Ross got the cooker working like new, and was so kind, fast and efficient. I ordered a spare glass front for my oven in the past too due to an accidental breakage, and also got excellent service by SMEG who had to bring a replacement one from Italy for my model. My cooker is quite old, but SMEG still enable me to continue to use it. It is a lovely cooker made to last. I love it.

From reporting fault to collection of appliance and emailed within two days to advised issue resolved and arranged return all done with one week
Dan kept me informed and service has been excellent

Goon service and prompt responses to emails from Dan.

Just had a small issue with the frother on my Smeg machine but it was no trouble for them - packaging sent, collection made, repair complete and a repaired machine delivered back to me in just over a week. Great stuff.

Like many other reviewers, we were disappointed that a top class coffee maker would break in its 2 year warranty, but the repair was great service. Dan at Smeg Service made the process easy, and our coffee maker was sent back, repaired and returned in only 7 working days. Excellent service all round!

I emailed the company for a wiring diagram of my range cooker and received a response and the diagram from Dan within less than an half an hour. Cooker now back up and running. Thank you

Whilst I am very disappointed that a premium brand (and expensive) coffee machine broke down so early after purchasing I was very happy with the prompt service and regular updates from the SDA repair team (thanks to Dan).
My machine is now home and operational and I hope no other faults occur.

Fantastic service. I contacted customer service as our coffee machine had stopped working. I got a box the next day to send it back for repair. Communication has been great both from Smeg and DHL. We have our coffee machine back all fixed and done in a week. I am impressed with the communications, customer service and time frame. Thank you

I sent my SMEG espresso machine to their customer service team after raising a query. They replied quickly, provided clear instructions, and sent me prepaid shipping straight away. The repair was handled promptly and the machine is already on its way back to me — all within less than a week. I’ve been really impressed with how smooth and efficient the process has been. Excellent service.

Dan from the company arrange prompt return of the coffee machine. Whilst I was disappointed it stopped working a couple of weeks after purchase, I can’t fault the speed and efficiency of repair process.

I would like to thank Emily in customer service for signposting me in the right direction, when the automated website did not answer my issue.
I would also like to thank Mike, Matt and Dan in Small Domestic Appliance Repair | Smeg-Service for their efficiency, keeping me updated at all times.

Excellent service
Mark, the engineer was brilliant very professional also no mess left which is a plus highly recommend

Very helpful employees both on the phone and in pick up and delivery advice and organisation - also very efficient in time management and organisation. Dan was especially helpful and efficient.

Our coffee maker was repaired within warranty - within 1 week!
Communication was excellent - emails were answered and everything happened exactly as they said it would Thank you Dan and the team

From the first telephone call to the final email, the service was absolutely brilliant.

Dan and Mike kept me up to date and informed of the process and made the return very easy. Looking forward to having my coffee machine back and decent coffee on tap again!