Smiggle Reviews 

I purchased my order online via PayPal and spent almost £200. I had a couple of things that I wanted to return and as they were quite bulky items I thought it might be easier to return them to the store (Norwich 18/10/24 at 10.15am). How wrong was I?! The shop doesn’t offer refunds if you purchase via PayPal. They are happy to receive transactions via PayPal but cannot offer refunds via PayPal - how unethical is that?! I wasn’t aware of this policy at the time of making my online purchase and I certainly didn’t see anything warning me about it when I processed payment.
Now, I consider myself a patient and friendly person but the lady behind the counter was so obstinate, unapologetic and with zero customer service skills that she was, quite frankly, getting on my nerves. I did well to remain civil with her. I said I would happily accept a gift card instead of a refund but she immediately said I couldn’t have that either as it was against company policy!!! At this point I asked to speak to the manager as I knew what she was telling me wasn’t right, but she said she was the manager! Having worked within Consumer Direct, I have knowledge of what my consumer rights are and I told her that she couldn’t refuse me a gift card. If she was the manager then surely she should know this, right? (I was too polite to point this out to her). She then started reading through Smiggles’ policy booklet at the side of the till which was taking absolutely ages. Feeling totally flabbergasted, I took my phone out of my pocket and decided to look the information up myself on Smiggles website to prove to her that I was in fact entitled to a gift card. I showed her my phone and she then issued me a gift voucher, all while remaining as obstinate as she could (obviously trying to save face). I do not appreciate this treatment when simply returning a couple of items from my order, something that is so quick and easy to do in other shops. I envisage this company will go out of business soon, especially if it continues to employ useless “managers” that have such little knowledge of customer service, the companies own policies or even basic statutory rights.

Bought a few things for my daughter and when they arrived the case was broken. I emailed customer service and 3-4 weeks later still no reply but I receive constant spam emails from them. I will never ever buy this rubbish brand again.

Smiggle products expensive but cheaply made. Bag purchased less than 6 weeks ago and the arm strap ripped this morning. This is the second time we've had an issue with Smiggle and their products breaking after a couple of months use. What's worse than the cheap products they make is the absolutely abysmal customer service - they clearly don't care and just trot out a 'send it back yourself'. They act as if they're doing you a favour letting you take your own time to organise a return and offer nothing to compensate the time and effort being taken because their product broke. Smiggle products are rubbish, the company don't care about their customers, and don't waste your money on these.

Awful company. Two years in a row we’ve had broken items after just a few weeks. I should have learned my lesson the first time. When an item is clearly broken in photos, the line trotted out is still that you, the customer, must go out of your way to return to store to ‘prove’ yourself or faff around wrapping and returning. Then, if you are oh so lucky, you might get a replacement for the item you paid for weeks later. No ‘sorry about that, here’s a partial refund’ or even a discount code. Nothing. Nasty company who clearly don’t care they are awful. Try to talk your kids into another brand, in this case big price tag does not equal quality. Avoid.

Brand new bag. Had it less than an hr and the pattern on the unicorn has come off 😳

Absolute joke of a company, misleading and customer service is ridiculous.

I ordered sale items via the website, no codes or anything applied only the pricing they have advertised. Checked out and got charged full price for an item, I’m told I can’t stack discounts and this item is full price because of this. All item pricing should be clear, why can’t I have different SALE ITEMS?!

Asked to cancel the order, apparently done. I asked if I’d get an email to be told no, they could send one but it will only say what’s in the chat. So they’ve cancelled my order but no automatic email can be sent to confirm this? A shoddy service from a large company.

Misleading customers into spending more, all your prices should be clear. This was my first order and has certainly put me off!

The online chat has typos and it sounds like you are taking to a child.

Expensive poor quality products. Hardly any stores about and don’t allow postal returns. So to return it’s a mission and costs. There is a loop hole is you buy online. Defo safer then you can return the rubbish by post. Great advertising makes children obsessed till they try then disappointed! The wireless ear buds disconnect and poor quality and so is the smart watch, also that is hard to work and frustrating have to start again if click too many times. Not easily used by 10 year olds perhaps teens but still not worth it. The return policy is a con.

I wouldn’t give any stars if I had the choice. Their products are over priced and don’t last. I tried to return a backpack to the Redditch store, asked for a refund but was refused, they replaced the bag which lasted about a month, the staff need people skills training. So rude. We’ve spent a fortune over the last 2 years, nothing lasts. I will be giving this store a wide berth from now on

I cannot fault this company! From the store assistant in the Livingston branch who went out of her way to source an item for me which I ended up ordering online and it arriving the very next day to being kept informed of the dispatch
I was delighted! I have bought many items from Smiggle and yes they are that wee bit more expensive but also are bargains when they have their sale on. Store Assistant is always friendly and helpful.

I ordered products from the Smiggle UK website 6 months ago, but since they were held at German customs and a very high customs fee was charged, I requested that they be returned. However, due to an issue, the package was delivered to the UPS lost property office. Smiggle has not been helpful at all and cannot provide any information about where the package is or to whom it was delivered.

I purchased a Harry Potter bundle for my 10 year old for start of term. The bottle is the new design with spray function and costly at £20-25.

Day 3 in school it toppled off her desk onto the floor. However the top section broke away in sharp shards on the bottle and lid. My daughter required first aid on 2 cuts to her hand.

I reported this to Smiggle whose reply was ‘as it was dropped we cannot do anything’.

There is a clear health and safety flaw in this new design with a child injured, the reply showed no compassion for the injury OR cost.

I am absolutely applied by Smiggle having spent £100s over the past years trusting them to supply safe items for my child. Children will drop things and this should be a part of safety tests before reaching the market. This item in no way meets uk quality standards for children.

Why didn't I came here first? Misleading advert as shows extra item(lunch bag) on their site. No clear mention of it being extra.
Also, price went down a day after I bought it and was hoping at least they could offer refund for the price difference (only £5) as a goodwill gesture.
They DON'T CARE! All that matte to them if their money in their bank account.
Even refund isn't free!
Bought as gift to my niece ... Really regretting it now! Anyway !!!
Never again!!!

Confusing pricing in store.
Staff not helpful.

Marked as dispatched after 2 days when it actually wasnt but 5 more days later item still haven't been dispatched, and no tracking, wouldn't recommend buying on online

Terrible stores. Barely any prices on display with misleading advertisement.
On a display which read "select items on this display £2.50" not 1 single item was that price. Most of the items didn't have a shelf ticket or an individual price label and when checking at the till items as small and flimsy as a snap bracelet are priced at £6 each! Very misleading, shady business practices.

Poor quality and customer care. My 4 year old daughter opened a clear pencil case yesterday as one of her birthday presents. The zip came detached instantly. My wife spoke to their customer care via Facebook, but was told we would have to return to a store with proof of purchase. It was a gift so we don’t have proof of purchase. Surely one could have been sent out as it was such a low value item.

Bottle leaked within a day, lunch box is tatty after a year. Very expensive trash.

The shop just too liee. Got there at 10am and the shop was still close. Misleading very much

Paid £10 in postage to return a case which was not suitable for my grandson as it was actually smaller than anticipated. I have advised Klarna that the product has been returned together with the tracking number and I am still waiting for the refund to be processed through Klarna over 2 weeks now …also had to exchange a lunchbox as the ribbons has dropped off due to stitching. I would not recommend this company and will never buy from here again.

I ordered a bag for my parents to take back to Australia for their grand daughter. When it arrived I knew something was wrong. They had sent headphones. I had paid an extra almost £6 for it to be delivered within 3 days as they were leaving Wednesday.
They were unable to send a replacement in time and wouldn’t pay for the postage to Australia and offered no compensation not even a gift voucher for their mistake. Don’t worry I had an apology from Lauren.
This is not the service is expected from a company I spend a lot of money at.
Very disappointed and will now have to sort out the refund.