Smiths Heating Services Ltd Reviews 

1,529
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the punctuality, reliability, and overall efficiency of the engineers who always arrive promptly on schedule. People frequently note that the staff members are exceptionally polite, helpful, and willing to provide clear explanations about the required work. Consumers regularly highlight the superior quality of the maintenance services, ensuring that properties are always left clean and tidy. Reviewers also mention that pricing remains consistently fair and reasonable alongside dependable support from the whole team. Many loyal clients state they would gladly use these plumbing and heating services again for future needs.

What people talk about most

Service

People report high satisfaction with the service, highlighting prompt and efficient engineer visits.... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable, consistently praising their... See more

Quality

Reviewers express great satisfaction regarding quality, highlighting expert maintenance, fantastic work, and... See more

Price

Customers consistently note satisfaction with price, highlighting that the cost is very reasonable and fair... See more

Customer service

Clients share positive opinions on customer service, noting that initial contact is very friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reminded by email that annual service due and advised in advance of necessary work on this service to be carried out over and above service charge. Engineer arrived on time and was very efficien... See more

Rated 5 out of 5 stars

Very helpful and quick response from the lovely lady when we called. Tom arrived exactly on time to service the boiler. He was thorough, polite and very knowledgeable about the heating system in gener... See more

Rated 5 out of 5 stars

First time using this company for servicing boilers. Initial contact with them was very friendly, and efficient. Service booked in within a few days. Engineer arrived on time, - very courteous , exp... See more

Rated 5 out of 5 stars

Smiths are not a large company but they don their best to provide the right solution to whatever heating problem you have. They are quite busy so communications can have a little delay but once focuse... See more


Company details

  1. Boiler and Heating Service
  2. Heating Contractor

Written by the company

We are a small family business that strives to give a friendly professional service, we have many years experience installing and maintaining central heating and hot water systems and as Worcester Bosch and Vaillant Accredited Installers, we are able to offer up to 12 years guarantee on boilers and seven years on heat pumps. We are MCS registered for Heat pump installations, Gas Safe registered for natural gas and LPG and are Oftec registered for oil boilers. We are Heat Geek verified as well as being registered with APHC and CIPHE.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,529)

197 reviews in the last 12 months

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Rated 4 out of 5 stars

Boiler Service & Gas Cert.

Smiths Heating Services Ltd engineers have provided an excellent service on the 3 times I have used them. Always friendly and willing to answer any queries you might have. The only reason I only gave 4 stars was if the secretary is off, they can be hard to contact and there was some confusion over the time the last appointment was booked for.

November 13, 2025
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